Job Openings at CrowdForce

Job Role

• We are looking for an experienced Project Coordinator to manage the organization of key client projects and accomplish project objectives by planning and evaluating project activities.

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Create and maintain comprehensive project documentation
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Client Relationship Management
• Reporting
• Data analysis

Requirements

• Educational background, preferably in the fields of Computer Science or Project Management
• Experience as a project administrator in the information, technology, and Data sector
• Technical background, with data analytics skills and web technologies
• Excellent client-facing and internal communication skills, written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office/ Project
• PMP / PRINCE II certification is a plus

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Principal Duties / Tasks and Responsibilities
Project Management:

• Support tracking of product-related tasks to ensure they are on time. 
• Assist in tracking objectives and activities conducted with stakeholders and partners.
• Assist in developing and managing documents, structures, and detailed product plans to govern projects and track progress. 
• Assist in measuring product performance using appropriate systems, tools, and techniques.
• Facilitate and document outcomes at internal and external meetings and discussions.

Administrative Services:

• Ensure efficient and effective maintenance of all product/ project equipment.
• Detailed filing and documentation of ALL product documents.
• Maintain comprehensive product documentation, and keep up to date.

Data Analysis:

• Support and assist with different forms of data analysis.
• Assist, monitor, and track the conversion and analysis of data. 
• Support the development of training materials, and conduct training and training assessments. 

Others:

• Facilitate customer interviews and user testing.
• Analyze product usage and activity data to identify feature enhancements.
• Work closely with the programming team on product introductions,  usability testing,  and pilot programs.
• Work with Product Manager to develop processes to accelerate product development and improve customer experience.
• Oversee the lifecycle of the Product from Development to Growth when the Product manager is absent Oversee all daily operations of the product team.
• Carry out daily Bank reconciliation of transactions.
• Work with Product analytics tools (e.g. Amplitude, Mix panel, Excel) to study key user metrics and propose changes in business processes.
• Manage product budgets and forecasts.
• Must be attentive and always make a  detailed inquiry into customer complaints and feedback, which must be solved within 24 hours of receipt.
• Follow up on customer complaints and develop an action plan to meet the customer's needs, while liaising with concerned units for corrective action where necessary.

Functional Competencies

• Strong decision-making skills and the ability to take the lead.
• Ability to manage risk Process management and improvement focused.
• Effective communication skills including verbal, written, and presentation skills.
• Proven ability to work effectively both independently and in a team-based environment.
• Demonstrated willingness to be flexible and adaptable to changing priorities. 
• Strong multi-tasking and organizational skills.
• Performance Management.
• Project Management.
• Supervision.
• Quality Management.
• Tracking Budget Expenses.
• Results Driven 
• Time Management.
• Flexibility as there may be travel involved.
• Good numeracy skills.

Added Advantage:

• Experience working in a Fintech Space / Industry.