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  • Posted: Oct 21, 2021
    Deadline: Not specified
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  • Crovation Limited (Crovation) was established in 2014 and comprises a group of professionals that specialize in the development and maintenance of real estate. The company has since inception embarked on conceptualization, execution and maintenance of real estate for a hand full of corporate and individual clients thus fast building a strong reputation as a ...
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    Product Operations Manager

    Principal Duties / Tasks and Responsibilities
    Project Management:

    • Support tracking of product-related tasks to ensure they are on time. 
    • Assist in tracking objectives and activities conducted with stakeholders and partners.
    • Assist in developing and managing documents, structures, and detailed product plans to govern projects and track progress. 
    • Assist in measuring product performance using appropriate systems, tools, and techniques.
    • Facilitate and document outcomes at internal and external meetings and discussions.

    Administrative Services:

    • Ensure efficient and effective maintenance of all product/ project equipment.
    • Detailed filing and documentation of ALL product documents.
    • Maintain comprehensive product documentation, and keep up to date.

    Data Analysis:

    • Support and assist with different forms of data analysis.
    • Assist, monitor, and track the conversion and analysis of data. 
    • Support the development of training materials, and conduct training and training assessments. 

    Others:

    • Facilitate customer interviews and user testing.
    • Analyze product usage and activity data to identify feature enhancements.
    • Work closely with the programming team on product introductions,  usability testing,  and pilot programs.
    • Work with Product Manager to develop processes to accelerate product development and improve customer experience.
    • Oversee the lifecycle of the Product from Development to Growth when the Product manager is absent Oversee all daily operations of the product team.
    • Carry out daily Bank reconciliation of transactions.
    • Work with Product analytics tools (e.g. Amplitude, Mix panel, Excel) to study key user metrics and propose changes in business processes.
    • Manage product budgets and forecasts.
    • Must be attentive and always make a  detailed inquiry into customer complaints and feedback, which must be solved within 24 hours of receipt.
    • Follow up on customer complaints and develop an action plan to meet the customer's needs, while liaising with concerned units for corrective action where necessary.

    Functional Competencies

    • Strong decision-making skills and the ability to take the lead.
    • Ability to manage risk Process management and improvement focused.
    • Effective communication skills including verbal, written, and presentation skills.
    • Proven ability to work effectively both independently and in a team-based environment.
    • Demonstrated willingness to be flexible and adaptable to changing priorities. 
    • Strong multi-tasking and organizational skills.
    • Performance Management.
    • Project Management.
    • Supervision.
    • Quality Management.
    • Tracking Budget Expenses.
    • Results Driven 
    • Time Management.
    • Flexibility as there may be travel involved.
    • Good numeracy skills.

    Added Advantage:

    • Experience working in a Fintech Space / Industry.

    Method of Application

    Interested and qualified? Go to Crowdforce on crowdforce.freshteam.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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