Digital Sales & Support Officer at Fort Knox Group

Salary: ₦130,000

 Key Responsibilities

 Customer Engagement & Support

• Respond promptly to customer inquiries via WhatsApp, Instagram, Facebook, email, and website chat.
• Provide accurate information about products, pricing, availability, and delivery timelines.
• Handle customer complaints and resolve issues professionally.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Online Sales & Order Processing

• Convert inquiries into sales through persuasive communication.
• Process and confirm customer orders accurately.
• Coordinate with logistics/operations to ensure timely order fulfillment.
• Track and update customers on order status.

Digital & Administrative Duties

• Maintain records of customer interactions and sales transactions.
• Update product listings, pricing, and promotional offers when required.
• Assist in managing online promotions and campaigns.
• Provide weekly sales and customer engagement reports.

Requirements

• Minimum of OND / HND / B.Sc in Marketing, Business Administration, or related field.
• 1–3 years experience in online sales, customer service, or digital support role.
• Strong written and verbal communication skills.
• Ability to close sales and handle objections confidently.
• Familiarity with social media platforms and e-commerce tools.
• Basic knowledge of Microsoft Excel / Google Workspace.
• Must be organized, responsive, and customer-oriented.