Job Openings at Credit Direct Limited

Job Summary

• The HR Business Partner works in partnership with leaders, key stakeholders and HR colleagues to shape, develop and deliver HR plans and solutions to address modern day business and societal challenges in line with the needs and priorities of the Company.
• In this role, you will be operating as the departmental HR expert, to advise, guide and support staff and managers by providing high level people management and development support across designated divisions.

Job Responsibilities

• Partner with DH, People Management and senior management to align HR strategy to business strategy.
• Provide expert HR advice and guidance to managers and staff on HR matters, supporting managers in dealing with complex casework, performance, attendance and employee relations issues.
• Act as change agent to business through process design and approaches that support change and transformation – striving to lead mutual processes to best practice status.
• Partner with Talent Management team and create a learning environment within the company that allows new ways of working and tackling business challenges leading to smarter solutions.
• Analyze trends and metrics in partnership with HR peers to develop solutions, programs, policies and procedures.
• Provide day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application; talent management and development; and organizational design consultation.
• Conduct ongoing supply and demand analysis for business partners on current and future state staffing and skill needs and designs talent acquisition strategies to meet those needs. Actively participates in annual budget planning/labor forecasting process with business partners.
• Develop strategies and vision for the employee relations framework by engaging with staff to anticipate employee needs as well as monitoring the external environment for best practice and bench marking.
• Perform talent acquisition for vacant roles as they arise. Prescreens candidate applications and resumes for required skills; experience and knowledge to fit position requirements. Makes referrals to hiring manager and ensures efficient turn-around activity.
• Lead and/or support HR deliverables including employee relations, policies design and formulation, performance management, merit and bonus awards; benefits enrollment; etc.

Job Requirement

• BSc/BA in Business, Psychology or a related field.
• Master’s degree as added advantage.
• Professional HR Certification is required.
• Minimum of 5 years proven experience as an HR Business Partner /similar role within Financial Services / Fintech.
• Demonstrate a deep understanding of Human Resources Management Processes, Culture and Performance Management.
• Solid track record in design and implementation of employee engagement strategies that have meaningfully impacted the individual and organization experience.
• Excellent communication, influencing and negotiation skills.

Person Specification

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail.
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities.
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.

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• JOB OBJECTIVES:
• To drive a support framework that improves operational excellence and efficiency across all business units thereby align IT to the overall business objectives.

JOB RESPONSIBILITIES:

• Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
• Responsible for configuration, troubleshooting common application issues and escalation when necessary.
• Responsible for management of deployments of applications to production environment
• Responsible for carrying out basic application server administration and solutions.
• Work with other developers to debug and fix major application issues.
• Help in quality assurance and documentation of in-house built applications.
• Work in conjunction with developers in building and deploying additional custom features on existing in-house built business applications.
• Ensure optimum performance, security, and availability of applications
• Mentor junior application support engineers 

KEY PERFORMANCE INDICATORS:

• % core business applications availability
• Successful daily execution of backup maintenance plan for business-critical databases
• TAT on Issue Resolution/User -Support
• % Quarterly incremental improvement in database & application performance •
• % of resolved issues
• # of Cost Saving Initiatives Implemented
• (Internal) Customer Feedback

COMPETENCE REQUIREMENTS APPLICATIONS & TECHNOLOGY

FUNCTIONAL

• Critical Thinking, Problem Solving and Analytical Skills o Good Knowledge of Technology (lending applications)
• Results focused
• Operations & Maintenance
• Planning & Organisation
• Project Management
• Experience working with Servers such as Apache, IIS, NGINX
• Good knowledge of Web development skills (HTML, HTML5 and CSS, C#), Web technologies and internet protocols (XML, HTTP, TCP/IP)
• Experience using version control systems (GIT, Subversion, CVS, etc.)

BEHAVIORAL

• Mentoring and Supervision o Leadership, Influencing and Negotiation o Continuous Learning & Improvement
• Self-Assured, Confident and Assertive o Effective Communication Skills
• Accountability
• Attention to details
• Listening ability and patience
• Microsoft Word, Excel and PowerPoint
• HR Flex
• Microsoft Navision
• NimbleX
•  LTrack
• Customer Portal
• IIS Server
• Apache NginX WORK CONDITIONS 
• A typical work environment in financial services.

PUBLIC

• Exposure to continuous delivery technologies, tools and methods

Educational Qualification

•  A first degree in Computer science or any related discipline is required

Professional Qualification

•  ITIL, MCSE, MCSA etc.

Desired Experience/ Knowledge

• At least 5 years’ experience in a similar capacity.
• Experience in FinTech development is preferred.

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JOB OBJECTIVES:

• Design, develop and support the implementation of recruitments strategy to ensure effective manning in the company.
• To develop and implement an effective people strategy, ensuring the alignment of HR systems with business priorities to increase productivity and overall profitability of the organization.

JOB RESPONSIBILITIES:

Recruitment & Selection

• Participate in continuous review in conjunction with all Departments/Units, effective manpower plan/manning levels for the company.
• Assist in the development and implementation of recruitment plans.
• Assist in ensuring that all recruitments are compliant with the rules, procedures, and policies of the company.
• Implement all redeployment of staff to other roles.
• Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Maintain accurate information database: selection test, new hires.
• Ensure the proper assimilation of new hires: on-boarding of new hires.
• Initiate and close confirmation process for all new hires – 3months & 6months while tracking employment contract renewal as they fall due.
• Design, Develop and Implement annual staffing plans for the organization in line with expected strategic business outcomes.
• Design, develop and manage strategies to attract top talents for the workforce.
• Build applicant sources by researching and contacting colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks. • Manage intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
• Avoid legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.

HR Business Partner

• Drive employee engagement initiatives
• Handle Employee Request and Correspondence
• Conduct ENPS survey and develop initiative to measure employee engagement periodically.
• Manage exit process ensuring strict adherence to process and policy.
• Conduct monthly appraisal for staff on performance-based pay – ERM, Sales, Tele sales, CAU etc
• Manage and treat disciplinary issues in line with policy.
• Provide monthly payroll updates to People Operations team on all changes affecting salaries e.g new hire recruitment, exit, suspension, performance score etc.
• Drive quarterly engagement session plan across the organisation; drawing up templates, agenda, reporting and ultimately tracking to ensure reported issues are closed.
• Evaluate issues, patterns, and trends to provide proactive insights for HR solution and program designs.

KEY PERFORMANCE INDICATORS:

• TAT on recruitment process
• Compliance with recruitment policies
• Quality of Hire - % confirmed 
• TAT on on-boarding new hires
• Quality of onboarding new hires (survey)
• Quality of Candidate Pool
• % Recruiting Expense to Total HR Expense
• Zero exception of recruitment documentation/reports.
• TAT on Employee Confirmation • Timeliness & Adequacy of Reporting
• Zero Policy/Process Deviation • Employee Turnover – Retention (Regrettable Loss)
• Employee Productivity (Revenue/Employee in segment)
• Improvement in ENPS
• TAT on handling employee request/correspondences
• % Training Evaluation
• Internal Customer Experience

COMPETENCE REQUIREMENTS APPLICATIONS & TECHNOLOGY

FUNCTIONAL

• Critical Thinking, Problem Solving and Analytical Skills
• Financial Acumen
• Strategy Development and Execution
• Attention to Details
• Knowledge of Employment & Labour Law
• Results focused
• Research
• Reporting
• Documents & Records Management
• Database Management

BEHAVIORAL

• Continuous Learning & Improvement
• Self-Assured, Confident and Assertive
• Relationship Management
• Effective Communication Skills
• Conflict management
• Reliable
• Time Management
• Sensitive
• Listening Skills
• Empathy
• Microsoft Word, Excel and PowerPoint
• HR Flex
• Microsoft Navision

WORK CONDITIONS

• A typical work environment in financial services.
• Requires periodic travel out of station.

JOB SPECIFICATION

Educational Qualification

•  A first degree is required Professional Qualification
• CIPM

Desired Experience/ Knowledge

• At least 5 years’ experience
• Experience in Financial Services industry is preferred.

go to method of application »

JOB OBJECTIVES:

• To drive a support framework that improves operational excellence and efficiency across all business units thereby aligning IT to the overall business objectives.

JOB RESPONSIBILITIES:

• Database Management
• Ensure performance, security, and availability of databases with procedures such as database upgrade, backup & recovery, migration, and maintenance plan.
• Knowledge of best practices when dealing with relational databases and data warehouses.
• Responsible for configuration of database engines, troubleshooting common database issues, and data store partitioning when necessary.
• Responsible for database performance tuning and optimization using industry-standard tools.
• Responsible for supporting end-users and acting as a first-line maintenance engineer in executing database-related applicationspecific issues.
• Responsible for database documentation, including data standards, procedures, and definitions for the data dictionary.
• Work with other developers to debug and fix major application issues. • Strong knowledge of database architecture and design principles.
• Fluent in SQL Programming.

KEY PERFORMANCE INDICATORS:

• % core business applications availability
• Successful daily execution of backup maintenance plan for business-critical databases
• TAT on Issue Resolution/User -Support
• % of resolved issues
• # of Cost Saving Initiatives Implemented
• % Training Evaluation
• (Internal) Customer Feedback

COMPETENCE REQUIREMENTS APPLICATIONS & TECHNOLOGY

FUNCTIONAL

• Critical Thinking, Problem Solving and Analytical Skills
• Strategy Development and Execution o Good Knowledge of Technology (lending applications)
• Results focused
• Operations & Maintenance
• Planning & Organisation
• Project Management
• IT Database Management

BEHAVIORAL

• Mentoring and Supervision
• Leadership, Influencing and Negotiation
• Continuous Learning & Improvement
• Self-Assured, Confident and Assertive
• Effective Communication Skills
• Accountability
• Attention to details
• Microsoft Word, Excel and PowerPoint
• HR Flex
• Microsoft Navision
• Crelend
• Mosulend
• NimbleX
• Mambu

WORK CONDITIONS

• A typical work environment in financial services.

Educational Qualification

• A first degree in Computer science or any related discipline is required

Professional Qualification

• ITIL Desired Experience/ Knowledge
• 3 to 5 years’ experience in a similar capacity.
• Experience in FinTech development is preferred.