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  • Posted: Apr 26, 2023
    Deadline: Not specified
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    Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals. The Company currently operates in 25 states in Nigeria including the Federal Capital Territory- Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.
    Read more about this company

     

    Senior Application Support Engineer

    • JOB OBJECTIVES:
    • To drive a support framework that improves operational excellence and efficiency across all business units thereby align IT to the overall business objectives.

    JOB RESPONSIBILITIES:

    • Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
    • Responsible for configuration, troubleshooting common application issues and escalation when necessary.
    • Responsible for management of deployments of applications to production environment
    • Responsible for carrying out basic application server administration and solutions.
    • Work with other developers to debug and fix major application issues.
    • Help in quality assurance and documentation of in-house built applications.
    • Work in conjunction with developers in building and deploying additional custom features on existing in-house built business applications.
    • Ensure optimum performance, security, and availability of applications
    • Mentor junior application support engineers 

    KEY PERFORMANCE INDICATORS:

    • % core business applications availability
    • Successful daily execution of backup maintenance plan for business-critical databases
    • TAT on Issue Resolution/User -Support
    • % Quarterly incremental improvement in database & application performance •
    • % of resolved issues
    • # of Cost Saving Initiatives Implemented
    • (Internal) Customer Feedback

    COMPETENCE REQUIREMENTS APPLICATIONS & TECHNOLOGY

    FUNCTIONAL

    • Critical Thinking, Problem Solving and Analytical Skills o Good Knowledge of Technology (lending applications)
    • Results focused
    • Operations & Maintenance
    • Planning & Organisation
    • Project Management
    • Experience working with Servers such as Apache, IIS, NGINX
    • Good knowledge of Web development skills (HTML, HTML5 and CSS, C#), Web technologies and internet protocols (XML, HTTP, TCP/IP)
    • Experience using version control systems (GIT, Subversion, CVS, etc.)

    BEHAVIORAL

    • Mentoring and Supervision o Leadership, Influencing and Negotiation o Continuous Learning & Improvement
    • Self-Assured, Confident and Assertive o Effective Communication Skills
    • Accountability
    • Attention to details
    • Listening ability and patience
    • Microsoft Word, Excel and PowerPoint
    • HR Flex
    • Microsoft Navision
    • NimbleX
    •  LTrack
    • Customer Portal
    • IIS Server
    • Apache NginX WORK CONDITIONS 
    • A typical work environment in financial services.

    PUBLIC

    • Exposure to continuous delivery technologies, tools and methods

    Educational Qualification

    •  A first degree in Computer science or any related discipline is required

    Professional Qualification

    •  ITIL, MCSE, MCSA etc.

    Desired Experience/ Knowledge

    • At least 5 years’ experience in a similar capacity.
    • Experience in FinTech development is preferred.

    Method of Application

    Interested and qualified? Go to Credit Direct Limited on www.creditdirect.ng to apply

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