Senior Application Support Engineer at Credit Direct Limited

• JOB OBJECTIVES:
• To drive a support framework that improves operational excellence and efficiency across all business units thereby align IT to the overall business objectives.

JOB RESPONSIBILITIES:

• Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
• Responsible for configuration, troubleshooting common application issues and escalation when necessary.
• Responsible for management of deployments of applications to production environment
• Responsible for carrying out basic application server administration and solutions.
• Work with other developers to debug and fix major application issues.
• Help in quality assurance and documentation of in-house built applications.
• Work in conjunction with developers in building and deploying additional custom features on existing in-house built business applications.
• Ensure optimum performance, security, and availability of applications
• Mentor junior application support engineers 

KEY PERFORMANCE INDICATORS:

• % core business applications availability
• Successful daily execution of backup maintenance plan for business-critical databases
• TAT on Issue Resolution/User -Support
• % Quarterly incremental improvement in database & application performance •
• % of resolved issues
• # of Cost Saving Initiatives Implemented
• (Internal) Customer Feedback

COMPETENCE REQUIREMENTS APPLICATIONS & TECHNOLOGY

FUNCTIONAL

• Critical Thinking, Problem Solving and Analytical Skills o Good Knowledge of Technology (lending applications)
• Results focused
• Operations & Maintenance
• Planning & Organisation
• Project Management
• Experience working with Servers such as Apache, IIS, NGINX
• Good knowledge of Web development skills (HTML, HTML5 and CSS, C#), Web technologies and internet protocols (XML, HTTP, TCP/IP)
• Experience using version control systems (GIT, Subversion, CVS, etc.)

BEHAVIORAL

• Mentoring and Supervision o Leadership, Influencing and Negotiation o Continuous Learning & Improvement
• Self-Assured, Confident and Assertive o Effective Communication Skills
• Accountability
• Attention to details
• Listening ability and patience
• Microsoft Word, Excel and PowerPoint
• HR Flex
• Microsoft Navision
• NimbleX
•  LTrack
• Customer Portal
• IIS Server
• Apache NginX WORK CONDITIONS 
• A typical work environment in financial services.

PUBLIC

• Exposure to continuous delivery technologies, tools and methods

Educational Qualification

•  A first degree in Computer science or any related discipline is required

Professional Qualification

•  ITIL, MCSE, MCSA etc.

Desired Experience/ Knowledge

• At least 5 years’ experience in a similar capacity.
• Experience in FinTech development is preferred.