Job Offers at Sproxil

Job Summary

• As the Director of Operations, you will play a pivotal role in driving the strategic direction and operational excellence of Sproxil's operations in Nigeria.
• You will oversee a diverse range of functions, including the day-to-day operations oflarge international client projects in coordination with department leaders at Sproxil responsible for sales, client servicing, technology and finance.
• In your role, you will ensure that all aspects of these large client projects are running efficiently and effectively.

Responsibilities
Your responsibilities will include:

• Strategic Planning: Developing and implementing operational strategies that align with Sproxil's overall objectives and goals for large international client projects.
• Team Leadership:Recruiting, training, and developing operations staff, and ensuring that they have the necessary skills and resources to perform their jobs effectively.
• Operational Excellence: Overseeing the day-to-day operations of large client projects, ensuring efficiency, cost-effectiveness, compliance with relevant regulations, and stellar customer satisfaction. Proactivelyidentifying and resolving operational problems and implementing corrective actions to prevent recurrence.
• Budgeting and Financial Management: Developing and managing project budgets, forecasting project expenses, and ensuring financial responsibility within set budgets.
• Risk Management: Identifying and mitigating operational risks, ensuring compliance with regulatory requirements, and implementing contingency plans.
• Business Continuity: Develop and implement business continuity plans to ensure Sproxil can continue to operate effectively in the event of disruptions or crises.
• Supply Chain Management: Overseeing the procurement, logistics, and distribution of goods and services within large client projects.
• Quality Control: Ensuring that products or services meet quality standards, and implementing quality control measures to prevent defects or errors.
• Customer Service: Developing and implementing customer service strategies to ensure high levels of customer satisfaction.
• Change Management: Leading and managing change initiatives, including process changes, system implementations, and organizational restructuring within large client projects.
• Stakeholder Management: Building and maintaining relationships with key stakeholders, including customers, suppliers, and partners.
• Innovation: Encouraging innovation and experimentation, and identifying opportunities to improve operations through new technologies, processes, and strategies.

Qualifications

• Education: Bachelor's Degree in Business Administration, Supply Chain Management, Engineering, or a related field.
• Experience: Minimum 15 years of experience in operations or a related field, with a strong background in consulting or general management.
• Leadership: Proven ability to supervise directly and motivate teams, fostering a positive and collaborative work environment.
• Strategic and Analytical Thinking: Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective operational plans. Exceptional analytical thinker who does not feel comfortable making big decisions without supporting data.
• Operational Excellence: Deep understanding of operational processes and best practices, with a focus on efficiency and continuous improvement.
• Technical Proficiency: Familiarity with supply chain management software, logistics systems, and large client project management software.
• Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

Benefits

• Competitive salary and benefits package
• Collaborative and supportive work environment with an international team
• Flexible work arrangement
• Continuous learning and professional development.

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Job Summary

• As the Operations Head, you will play a pivotal role in overseeing the day-to-day operations of our tech-enabled survey administration business.
• You will be responsible for ensuring the efficient and effective execution of our projects, optimizing processes, and driving operational excellence.

Key Responsibilities
Operational Management:

• Oversee the entire operational lifecycle of survey projects, from design and development to execution and analysis.
• Manage project timelines, budgets, and resources to ensure timely delivery and quality outcomes.
• Develop and implement operational strategies and best practices to improve efficiency and productivity.

Team Leadership:

• Lead and manage a team of survey operations professionals, providing guidance, mentorship, and support.
• Recruit, hire, and train qualified survey team members to build a high-performing operations team.
• Foster a collaborative and positive work environment that encourages innovation and teamwork.

Process Improvement:

• Continuously identify opportunities for process improvement and implement changes to enhance operational efficiency.
• Leverage technology and data analytics to optimize workflows and drive cost-effectiveness.

Risk Management:

• Assess and mitigate operational risks to ensure business continuity and minimize disruptions.
• Develop and implement contingency plans to address potential challenges and setbacks.

Requirements

• Minimum 10 years of work experience in an operations, consulting, or business development role.
• Bachelor's Degree in business administration, operations management, or a related field.
• Proven track record of successfully managing complex operations and projects.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
• Excellent problem-solving, analytical, and decision-making abilities.
• Experience with survey administration tools and methodologies is required.
• Strong proficiency in survey dash-boarding and first-line analysis tools, including Excel and PowerBI.