Operations Head (Sproxil Surveys) at Sproxil

Job Summary

• As the Operations Head, you will play a pivotal role in overseeing the day-to-day operations of our tech-enabled survey administration business.
• You will be responsible for ensuring the efficient and effective execution of our projects, optimizing processes, and driving operational excellence.

Key Responsibilities
Operational Management:

• Oversee the entire operational lifecycle of survey projects, from design and development to execution and analysis.
• Manage project timelines, budgets, and resources to ensure timely delivery and quality outcomes.
• Develop and implement operational strategies and best practices to improve efficiency and productivity.

Team Leadership:

• Lead and manage a team of survey operations professionals, providing guidance, mentorship, and support.
• Recruit, hire, and train qualified survey team members to build a high-performing operations team.
• Foster a collaborative and positive work environment that encourages innovation and teamwork.

Process Improvement:

• Continuously identify opportunities for process improvement and implement changes to enhance operational efficiency.
• Leverage technology and data analytics to optimize workflows and drive cost-effectiveness.

Risk Management:

• Assess and mitigate operational risks to ensure business continuity and minimize disruptions.
• Develop and implement contingency plans to address potential challenges and setbacks.

Requirements

• Minimum 10 years of work experience in an operations, consulting, or business development role.
• Bachelor's Degree in business administration, operations management, or a related field.
• Proven track record of successfully managing complex operations and projects.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
• Excellent problem-solving, analytical, and decision-making abilities.
• Experience with survey administration tools and methodologies is required.
• Strong proficiency in survey dash-boarding and first-line analysis tools, including Excel and PowerBI.