Job Offers at Reliance HMO

• We are currently hiring a Manager, Provider Relations role to lead and streamline our provider network operations across different markets. The goal is to build a consistent and efficient approach to managing providers, ensuring smooth processes and strong relationships in both current and new markets.

As the Manager, Provider Relations, you will do the following:

• Develop and implement processes that delight providers on our network as measured by feedback surveys.
• Harmonize provider relationship management process across all markets to similarly address the provider journey map, address bottlenecks and alleviate pain points while adapting and ensuring compliance with local regulations.
• Leverage data and analytics to monitor provider performance, identify emerging trends and risks, and inform continuous improvements to relationship management strategies.
• Develop and implement a strategy to measure and improve the Reliance Health member experience while seeking care at providers on the Reliance Health network across all markets.
• Develop and implement incentives for providers to minimize wait and maximize medical quality for Reliance Health members.
• Collaborate closely with Claims, Tariffs, and Case Management teams to ensure provider-facing processes are aligned, responsive, and support efficient claims processing, cost control, and high-quality care delivery.
• Lead and manage the provider acquisition and relationship management team to drive high performance across assigned portfolios, using data to track and improve clinical quality, member satisfaction, and adherence to Reliance Health processes and standards across all markets.
• Ensure timely and effective resolution of internal and external escalations related to provider issues, leveraging root cause analysis to prevent recurrence and improve provider touchpoints.
• Strengthen provider onboarding and engagement processes to build consistent alignment with operational expectations, reducing instances of long wait times, denied care, and poor member experiences.
• Use performance dashboards and data insights to set clear targets, monitor outcomes, and continuously coach the team to optimize provider compliance, responsiveness, and patient-centered service delivery.

Requirements

• At least 7 years of experience in healthcare operations, provider network management, or a related field.
• Proven track record of leading multi-market operations or managing stakeholders across multiple African countries.
• Experience in building and scaling systems, tools, or teams in a process-oriented environment.
• Strong understanding of the Nigerian healthcare landscape, with relevant contacts or working experience.
• Experience working in or with private healthcare providers, HMOs, or health tech companies is a strong plus.
• Strong negotiation and relationship management skills, especially with healthcare providers or partners.
• Candidate must be based in Nigeria; the role is remote within Nigeria.

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• We are looking for a Financial Planning & Analysis (FP&A) Associate to support financial clarity and decision-making across the business. In this role, you will partner with stakeholders, analyze financial data, and contribute insights that shape budgets, forecasts, and performance tracking. This opportunity is ideal for an early-career finance professional with strong analytical skills, an eye for detail, and a passion for turning numbers into actionable insights.

As a Financial Planning & Analysis (FP&A) Associate, you will be required to: 

• Support the preparation of budgets and forecasts for a market or function by gathering data, validating assumptions, and maintaining accuracy.
• Perform variance, trend, and ratio analysis to evaluate performance against budgets, forecasts, and historical trends.
• Compile accurate financial reports and dashboards, highlighting key findings and recommendations for stakeholders.
• Use analytics and visualization tools (Excel, Power BI, or similar) to present insights in a clear, actionable way.
• Build and maintain simple financial models to support forecasting, budgeting, and decision-making.
• Work with teams across the business to track and report on key performance indicators (KPIs).
• Conduct financial analysis to support cost efficiency, investment decisions, or special business initiatives.
• Apply knowledge of accounting standards (e.g., GAAP, IFRS) to ensure reporting accuracy and compliance.

Requirements

• Degree in Finance, Accounting, Economics, or a related field. Professional qualifications (e.g., ACA, CFA) in progress or planned are a plus.
•  2–3 years of experience in FP&A, corporate finance, or financial analysis.
• Experience conducting financial analysis, preparing reports, and supporting budgeting processes.
• Strong proficiency in Excel and familiarity with financial systems or planning tools.
• Understanding of financial statements, ratios, and basic valuation/forecasting techniques.
• Analytical thinker with the ability to interpret numbers and explain results clearly.
• Strong attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Good communication skills, with the ability to present insights to both finance and non-finance stakeholders.

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• We are seeking a hands-on, pragmatic DevOps Engineer to join our Platform & Operations team. You will be responsible for ensuring the availability, performance, and security of our infrastructure while enabling rapid, safe deployments across multiple countries. You will work closely with backend, frontend, and mobile engineers, as well as product and operations teams, to deliver scalable infrastructure solutions that meet the demands of healthcare in emerging markets.

As a DevOps Engineer, you will do the following:

• Manage and optimise infrastructure in AWS, with a focus on cost control and resilience.
• Operate and improve our Nomad orchestration platform (migrating from Kubernetes).
• Maintain and enhance our Octopus Deploy pipelines for CI/CD.
• Ensure infrastructure-as-code best practices using Terraform/OpenTofu.
• Support deployments across multiple environments (development, staging, production) and countries.
• Ensure platform availability meets agreed SLAs.
• Troubleshoot and resolve infrastructure and deployment issues efficiently.
• Implement and maintain security best practices at the infrastructure level.
• Manage access control, secrets management, and environment segregation.
• Partner with developers to improve deployment workflows and environment consistency.
• Participate in incident resolution and root cause analysis (within business hours).
• Document processes, architecture, and operational runbooks.

Requirements

Required:

• Strong experience with AWS core services (EC2, RDS, S3, IAM, VPC, etc.).
• Proven hands-on experience with container orchestration (Nomad, Kubernetes).
• Solid understanding of CI/CD pipelines, ideally with Octopus Deploy.
• Experience with Terraform/OpenTofu for infrastructure-as-code.
• Familiarity with networking, load balancing, and monitoring in cloud environments.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for cross-functional collaboration.
• Experience in multi-region deployments for services with country-specific configurations.
• Knowledge of telecom integrations and emerging market connectivity challenges.
• Familiarity with NodeJS, React, PHP or Java deployment environments.
• Background in healthcare or regulated industries.

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• We are seeking a Manager, Financial Control to lead the integrity of our financial reporting, systems, and internal control processes. This role is central to ensuring accuracy in financial data, compliance with regulations, and a strong control environment across our group entities.
• As the Financial Control Manager, you will manage reporting cycles, coordinate audits, oversee consolidation, and proactively identify risks and opportunities. You’ll work cross-functionally and across jurisdictions to support a scalable and well-governed finance function.

As Manager, Financial Controller, you will be required to: 

• Oversee the timely and accurate preparation of monthly, quarterly, and annual financial statements.
• Ensure compliance with applicable accounting standards (e.g. IFRS) and regulatory requirements across all reporting entities.
• Supervise and review financial data entry and reporting from all finance team members and local entity accountants.
• Manage the group consolidation process, including intercompany eliminations, multi-currency translation, and group-level adjustments.
• Implement, maintain, and improve internal control procedures to safeguard company assets and financial data.
• Identify risks in financial processes and design control improvements to mitigate them.
• Coordinate and manage external audits, acting as the main point of contact for auditors.
• Maintain financial policies, procedures, and documentation, ensuring consistency across entities and teams.
• Oversee ERP and reporting system usage and drive automation and efficiency in reporting processes.
• Support the Head of Finance with cash flow tracking, compliance reporting, and financial risk monitoring.
• Provide leadership and development for team members within the financial control function.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field; professional certification (e.g., ACA, ACCA, CPA) is required.
• Minimum of 7 years of progressive experience in financial control, audit, or accounting, ideally in multi-entity or group structures.
• Strong knowledge of IFRS and familiarity with audit and regulatory compliance in emerging markets.
• Demonstrated experience leading audits, preparing consolidated reports, and managing internal controls.
• Proficiency in financial systems and ERP platforms (e.g. NetSuite), plus strong Excel skills.
• Exceptional attention to detail, analytical mindset, and ability to work under pressure.
• Clear communication skills and ability to work cross-functionally across teams and countries.

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• We’re looking for a Senior Financial Planning & Analysis (FP&A) Associate to help drive financial clarity and smarter decisions across the business. In this role, you’ll work closely with stakeholders across teams, challenge assumptions, and turn data into insights that influence strategy at the highest levels.
• This is a great opportunity for a finance professional who thrives in fast-paced environments, understands how numbers shape business outcomes, and is eager to own planning, forecasting, and performance tracking in a meaningful way.

As Senior Financial Planning & Analysis (FP&A) Associate, you will be required to: 

• Support the budgeting and forecasting processes by working with internal teams to gather data, validate assumptions, and maintain accuracy.
• Develop and maintain financial models for budgeting, forecasting, and scenario planning.
• Monitor and analyze business performance against forecasts, budgets, and historical trends by identifying key variances and performance drivers.
• Prepare monthly and quarterly financial reports, including commentary and recommendations, for internal stakeholders and senior leadership.
• Collaborate with teams across the business to track and improve key performance indicators (KPIs).
• Conduct ad hoc analysis to evaluate business initiatives, support cost-efficiency measures, or assess investment opportunities.
• Assist in enhancing internal financial processes, tools, and reporting dashboards to improve planning accuracy and reporting speed.
• Stay aware of industry trends, market dynamics, and competitor performance to inform analysis and reporting.

Requirements

• A degree in Finance, Accounting, Economics, or a related field; professional qualifications (e.g., CFA, ACA) or MBA are a plus.
• 5+years of experience in FP&A, corporate finance, or business analysis.
• Demonstrated experience working with financial models, from building to maintaining and improving them.
• High proficiency in Excel and familiarity with financial systems, planning tools, or ERP platforms.
• Strong analytical thinking with the ability to interpret numbers and explain the “why” behind the results.
• Comfortable working independently in a fast-paced environment with shifting priorities.
• Clear communication skills; able to present financial insights to both finance and non-finance stakeholders.

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• We are hiring a Senior Data Scientist to lead the transformation of complex datasets into actionable insights that drive strategic business outcomes. The role involves designing and deploying advanced machine learning models, performing statistical analysis, and creating clear, impactful data stories for both technical and non-technical stakeholders.
• The ideal candidate is highly analytical, curious, and collaborative, with experience in end-to-end data science project delivery, including model deployment, experimentation, and evaluation.

As a Data Scientist, you will do the following:

• Lead end-to-end data science projects, from data collection and preprocessing to model deployment and delivery.
• Design, implement, and maintain advanced ML models, including regression, clustering, anomaly detection, and NLP applications.
• Write optimized SQL queries to extract, manipulate, and analyze large datasets.
• Translate complex data insights into actionable recommendations for technical and non-technical stakeholders.
• Collaborate with cross-functional teams to define data requirements and implement scalable analytical solutions.
• Monitor model performance, conduct A/B tests, and implement improvements to maintain accuracy and reliability.
• Document methodologies, workflows, and data dictionaries to ensure reproducibility and knowledge sharing.
• Mentor and guide junior data scientists, promoting best practices and technical excellence.

Requirements

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or related field.
• Minimum 4-5 years of experience in data science, analytics, or ML roles, including production-level model deployment.
• Expertise in at least two areas of data science, managing projects end-to-end from technical implementation to stakeholder delivery.
• Strong proficiency in Python or R for data manipulation, ML modeling, and NLP.
• Expert-level SQL skills for large-scale data querying and analysis.
• Experience with regression, clustering, anomaly detection, NLP, and conducting experiments/A-B tests.
• Skilled in ML frameworks (scikit-learn, TensorFlow, PyTorch) and visualization tools (Tableau, Power BI, matplotlib, seaborn).
• Solid understanding of statistics, hypothesis testing, and experimental design.
• Strong communication and collaboration skills to influence technical and non-technical stakeholders.
• Proven ability to mentor junior staff and lead projects that deliver measurable business impact.