Job Offers at Green Africa

Qualifications

• BSC or HND degree in Science or Social Science with quantitative discipline such as (Economics, Mathematics, Engineering, Finance etc)
• Minimum of 4years of experience in a similar role
• Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
• Interest in optimization problem-solving and consumer buying behaviours
• Ability to make independent judgments and decisions while taking ownership of job responsibilities
• Willingness to take calculated risks
• Ability to work well within a team environment
• Refined skills with MS Office and an excellent knowledge in the use of Excel
• Strong oral and written communication skills

Job role

• Responsible for providing route revenue forecasting and market evaluations for the optimizing of flight programme
• Produce route objectives and market introduction schedules to accompany the revenue budget
• Developing and implementing low-cost carrier pricing structure
• Responsible for bench-marking and monitoring pricing strategy versus the competition
• Execute different revenue management strategies appropriate to different distribution channels and compilation tariffs for all e-commerce channels
• Supporting the senior manager, revenue, and network, in planning and execution of all revenue optimization and network planning tasks for Green Africa
• Evaluating performance and post-departure trends to identify and leverage future opportunities while maximizing the revenue potential for each market
• Responsible for setting inventory strategies that optimize the acceptance of passengers demands during low, high and peak seasons
• Analyse pricing strategies and make amendments where necessary
• Maintain routes in line with performance and budget expectations to carefully manage the fare-class system and inventory management on seat sales

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Qualifications

• BSc or HND in any related field.
• Minimum of 8 years of experience in a quality assurance role, preferably in a fast-paced, technology-driven environment.
• Proven experience developing and implementing quality assurance frameworks.
• Proficiency in Microsoft Excel, PowerPoint, and other data analysis tools.
• Strong analytical and problem-solving skills with attention to detail.
• Demonstrated ability to manage multiple priorities under pressure.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization.
• Experience with auditing processes and reporting.
• Knowledge of customer service standards and practices.

Job role

• Develop, implement, and manage organization-wide quality assurance processes and frameworks.
• Perform regular audits and quality checks across all departments to ensure adherence to Green Africa’s operational standards and policies.
• Identify key behaviors and process gaps that affect service quality, customer experience, and operational efficiency.
• Establish and monitor Service Level Agreements (SLAs) to ensure timely and effective service delivery across various touchpoints.
• Investigate internal and external complaints, implementing corrective and preventive actions.
• Prepare and deliver detailed reports on quality performance and trends directly to the Senior Leadership.
• Compile and present comprehensive quality reports to Senior Leadership, highlighting findings, trends, and areas for improvement.
• Collaborate with Team Leads to develop training programs that address identified skill gaps and promote continuous improvement.
• Oversee the quality assessment of third-party vendors and partners, ensuring they meet Green Africa’s standards.
• Monitor customer and employee interactions across multiple channels (calls, emails, social media) for compliance with company standards.
• Provide structured feedback and recommendations to teams based on audit findings and performance metrics.
• Ensure compliance during operational disruptions, maintaining high-quality service standards.