Job at Alfred & Victoria Associates

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Requirements

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies. Ø Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.
• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset.

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Responsibilities

• Perform network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Pro-actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officer on duty.
• Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on-demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.
• Employees will be required to follow any other job-related instructions to perform.

Job Qualifications

•  Interested candidates should possess a Bachelor`s Degree in any relevant field with 2-3 years work experience.

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Key Responsibilities
Performance Monitoring:

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow departmental procedures and policies.
• Identify and report any deviations from established standards.

Reporting:

• Prepare and submit daily performance reports for the head of the department.
• Include detailed analysis of team performance and individual engineer performance.

Ticket Management:

• Track and catch delays in updating tickets by coordinators.
• Ensure timely and accurate ticket updates to reflect the current status of field operations.

Team Performance:

• Collaborate with coordinators to identify engineers who are not performing well on-site.
• Provide feedback and recommendations for performance improvement.

Case Investigation:

• Investigate escalated cases thoroughly to determine the root cause of issues.
• Document findings and propose solutions to prevent future occurrences.

Training and Development:

• Prepare regular training sessions for the FOC team.
• Identify weaknesses in team performance and develop training programs to address them.
• Ensure the team is up-to-date with the latest procedures, policies, and technologies.

Compliance and Improvement:

• Ensure compliance with all FOC policies and procedures.
• Recommend process improvements to enhance the efficiency and effectiveness of field operations.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Job Qualifications

• Interested candidates should possess a Bachelor`s Degree in any relevant field with 2-3 years work experience.

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Duties and Responsibilities

• Provide technical support for Corporate clients.
• Design, implement and support IT, Security and Network Solutions for corporate clients.

Personal Responsibilities:

• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs.

Requirements
Technical Skills:

• Good knowledge in Routing and Switching.
• Good knowledge VLAN, Trunks and VPN networks.
• Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
• Good Knowledge in Servers OS: Windows and Linux
• Good knowledge in Microsoft Active Directory and Exchange.
• Very Good knowledge in IP Subnets.
• Knowledge in Virtualization.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security.

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Key Responsibilities

• Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Ensure compliance with national and local business regulations, and take appropriate action when necessary
• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Maintain continues line of communication, keeping the MD informed of all critical issues.
• Represent the organization externally, as necessary
• Manage and cultivate existing relationships with clients, partners, regulators, key suppliers and other stakeholders to ensure effective project and program delivery and overall group performance.
• Grow business volume with existing clients by delivering projects optimally, securing additional value adding opportunities, and strengthening client relationships.

Requirements

• Candidates should possess a Bachelor's Degree in any relevant field with 3 - 5 years work experience.

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Key Responsibilities

• Assist in developing, designing & implement workflows for infrastructure configuration, back–up & management.
• Lead architecture initiative from inception to completion
• Introduce new networking technologies or improve existing technologies to add value to existingservices & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Coordinates Trouble Ticket generation & swift responses.
• Coordinates escalation matrix & solution management.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Coordinates configuration processes on the hardware.
• Manages installation of network hardware & software.
• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account set and network configuration.
• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
• Provide prompt and accurate feedback to Customers.
• Any other Tasks assigned to you by the Management.

Requirements

• Candidates should possess a Bachelor's Degree in any relevant field with 5 - 7 years work experience.

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Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Providing primary backup for networks should they fail
• Ensuring the effective administration of a new business network
• Performing troubleshooting on all programs when required
• Preparing post-mortem reports and performing trend analysis when there are system failures
• Developing proposals and helping to finalize opportunities that reduce expenses
• Developing and maintaining all of the comprehensive paperwork associated with the implemented network
• Assisting other departments when it comes to localized issues
• Coordinating with various different departments to help develop a Linux network design that runs smoothly
• Managing all of the technical network resources for both projects and the business as a whole
• Assisting and providing consultancy services to clients (should it be required)
• Supervising and ensuring there is an optimal level of technical backup at all times
• Administering and ensuring project completion standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Proper vendor engagement and providing prompt and accurate feedback to customers.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.

Requirements

• Candidates should possess relevant qualifications with 3 - 5 years experience.

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Key Responsibilities

• Planning and executing network projects such as upgrades, expansions, migrations and integration.
• Monitor and troubleshoot network performance, availability and security issues while ensuring compliance with SLAs.
• Manage and supervise a team of network engineers, technicians and administrators while providing guidance and training
• Coordinate with other IT Managers, vendors and stakeholders to align network strategies and business needs.
• You are to develop and enforce network policies and standards while ensuring adherence to industry regulations and best policies.
• They recommend network technologies to improve efficiency, reliability and scalability.
• Contribute to design and enhancement of the company’s data center infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account set and network configuration.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3-5 years experience.