Senior Network Support Engineer at Alfred & Victoria Associates

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Providing primary backup for networks should they fail
• Ensuring the effective administration of a new business network
• Performing troubleshooting on all programs when required
• Preparing post-mortem reports and performing trend analysis when there are system failures
• Developing proposals and helping to finalize opportunities that reduce expenses
• Developing and maintaining all of the comprehensive paperwork associated with the implemented network
• Assisting other departments when it comes to localized issues
• Coordinating with various different departments to help develop a Linux network design that runs smoothly
• Managing all of the technical network resources for both projects and the business as a whole
• Assisting and providing consultancy services to clients (should it be required)
• Supervising and ensuring there is an optimal level of technical backup at all times
• Administering and ensuring project completion standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Proper vendor engagement and providing prompt and accurate feedback to customers.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.

Requirements

• Candidates should possess relevant qualifications with 3 - 5 years experience.