Job Offeers at World Food Programme (WFP)

JOB PURPOSE:

To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the correct application of technology.
• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked. 5. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

FUNCTIONAL CAPABILITIES:

Capability Name: Description of the behavior expected for the proficiency level

• Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
• Change Implementation: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Project management, Planning and Optimization  

• Technical Expertise:   Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
• Service Management:   Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
• Client Management: Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
• Procurement and Contract Management: Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Academic or professional experience in Computer Science, Computer Engineering, Information Technology or any other relevant field.
• Has experience resolving level 1 IT issues.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

• Completion of first degree in Computer Science, Computer Engineering, Information Technology or any other relevant field.

Language:

• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

MORE ABOUT YOU:

You are a proactive and detail-oriented individual with a strong foundation in IT support and operations. You possess excellent problem-solving skills and are comfortable working in a dynamic, multicultural environment. Your ability to communicate effectively and collaborate with diverse teams enhances your contribution to our mission.

Key Attributes:

• Technical Proficiency: You have a solid understanding of IT systems, networks, and software applications, with experience in troubleshooting hardware and software issues.
• Adaptability: You thrive in fast-paced settings and can quickly adjust to changing priorities while maintaining a high level of service.
• Team Player: You value teamwork and actively contribute to a positive work environment, supporting colleagues and sharing knowledge.
• Customer Focus: You are dedicated to providing excellent support to users, ensuring their IT needs are met with professionalism and efficiency.
• Continuous Learner: You demonstrate a commitment to personal and professional growth, staying updated on the latest technologies and best practices in IT operations.

If you are passionate about technology and eager to make an impact in a global context, we invite you to apply and join our team!

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JOB PURPOSE:

To implement well-defined standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES(not all-inclusive, nor exhaustive):

• Retailer Management: full Participation during the assessment, selection , onboarding, performance monitoring, and compliance of Cash Based Transfers (CBT) Retailers
• Ensure Reconciliation & Payments are completed in timely manner by Certifying invoices, coordinate settlements, and ensure timely payments using WFP system
• Ensure required actions are taken for issue Resolution by addressing retailer complaints and operational challenges effectively
• Provide support to logistics operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries.
• Support timely ordering and delivery of commodities and supplies to authorized partners and destinations.
• Support management of logistics vendors’ contracting activities including performance monitoring and measurement.
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
• Contribute to budget preparation, monitoring, and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
• Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Assist in management of commodity accounting data quality and integrity.
• Support operational pipeline analyses, assessments, and operational planning for all delivery modalities.
• Process documentation for execution of logistics operations (e.g., customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
• Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
•  Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience analyzing data (on commodities, funds, etc.) and drafting reports.
• Experience in measuring service providers’ performance against set KPIs.
• Experience in assisting the preparation of contract documentation.
• Experience in providing technical business support in corporate systems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

• Education: Completion of a first degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field.
• Experience: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Language:

• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

MORE ABOUT YOU:

You are a detail-oriented and proactive individual with a strong understanding of logistics operations and supply chain management. You thrive in fast-paced environments and are adept at problem-solving. Your ability to communicate effectively with diverse teams ensures smooth coordination and execution of logistics activities. You possess:

• Organizational Skills: Exceptional ability to manage multiple tasks and priorities efficiently.
• Technical Proficiency: Familiarity with logistics software and tools, with a willingness to learn new technologies.
• Team Collaboration: Experience working collaboratively in multi-disciplinary teams, contributing positively to group dynamics.
• Cultural Sensitivity: An understanding of and respect for diverse cultural backgrounds, fostering an inclusive workplace.
• Adaptability: Flexibility to adjust to changing priorities and environments, demonstrating resilience in challenging situations.

Your commitment to the United Nations' values and goals aligns with a passion for supporting humanitarian efforts and operational excellence.

ADDITIONAL / NICE TO HAVE

• UN Values: A strong commitment to the principles and values of the United Nations, including integrity, professionalism, and respect for diversity.
• UN experience.

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JOB PURPOSE

To collect, analyse and report on information to maximise efficiency of the logistics operations and activities.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Lead and supervise Cash Based Transfer (CBT) team colleagues, ensuring cohesive teamwork and effective task execution. Plan, oversee, and monitor monthly redemption cycles. Adhere to WFP corporate guidelines and ensure smooth delivery of e-voucher activities.
• Oversee the contractual processes between WFP and retailers to ensure compliance and efficiency. Contribute to structures that enable quick responses to emergencies, ensuring the effective delivery of interventions to beneficiaries.
• Coordinate micro/macro assessments, Retailer Onboarding and Contracting (ROC) intervention setups and implementation, review NFR for every new location transitioned to CBT (e-voucher).
• Contribute towards the development of logistics plans and processes ensuring compliance with wider logistics policies and WFP standards.
• Support logistics projects or operational day-to-day activities following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
• Collect and analyse data through research and networking with colleagues to recommend actions to the supervisor to improve performance of local logistics operations.
• Conduct portions of financial analysis and budget reviews, drawing out insights and recommending actions to the supervisor to optimise use of available funds.
• Guide support staff, acting as a point of referral and supporting them with analysis and queries.
• Collate data and contribute to preparation of accurate and timely reporting, supporting a WFP wide view of logistics activities that enables informed decision making and consistency of information presented to stakeholders.
• Support the capacity building of WFP staff and partners for efficient and effective delivery of food assistance to beneficiaries (i.e. through contribution to the training materials).
• Identify and build productive relationships with logistics colleagues and staff within the area of assignment to support an integrated approach to food assistance.
• Follow emergency logistics preparedness practices to ensure WFP are able to quickly respond and deploy food and needed resources to affected areas at the onset of the crisis.
• Act in an assigned emergency response capacity as required to meet emergency food assistance needs.
• Other as required.

QUALIFICATIONS AND EXPERIENCE

Education: Advanced University degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field, or First University degree with additional years of related work experience and/or training/courses.

Desired experiences for entry into the role:

• A minimum of one year of practical professional (managerial) work experience in the related work area. Additionally, proven years of practical work experience on the field in the related work area.
• Experience coordinating service providers’ contract execution.
• Experience arranging supplier deliveries and the discharge of WFP vessels (rail, air, or sea).
• Experience in evaluating offers and writing proposals.
• Experience in report writing.

Language: Fluency (level C) in English language and the duty station’s language, if different.

MORE ABOUT YOU

We are looking for a dedicated and resourceful Logistics Officer who embodies the following qualities:

• Proactive Problem Solver: You anticipate challenges and respond with innovative solutions, ensuring effective logistics operations.
• Detail-Oriented: Your attention to detail ensures accuracy in logistics planning and execution, contributing to operational efficiency.
• Strong Communicator: You excel in both verbal and written communication, facilitating collaboration with diverse teams and stakeholders.
• Adaptable: You thrive in dynamic environments and can quickly adjust to changing priorities and demands.
• Team Player: You work well within a team and understand the importance of collaboration in achieving common goals.
• Culturally Sensitive: You appreciate diversity and can work effectively in multicultural settings, respecting varying perspectives and practices.

If you are passionate about logistics and are committed to supporting the mission of the United Nations, we would love to hear from you!
ADDITIONAL / NICE TO HAVE

• UN Values: A strong commitment to the principles and values of the United Nations, including integrity, professionalism, and respect for diversity.
• UN experience.