Logistics Assistant (CBT) at World Food Programme (WFP)

JOB PURPOSE:

To implement well-defined standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

KEY ACCOUNTABILITIES(not all-inclusive, nor exhaustive):

• Retailer Management: full Participation during the assessment, selection , onboarding, performance monitoring, and compliance of Cash Based Transfers (CBT) Retailers
• Ensure Reconciliation & Payments are completed in timely manner by Certifying invoices, coordinate settlements, and ensure timely payments using WFP system
• Ensure required actions are taken for issue Resolution by addressing retailer complaints and operational challenges effectively
• Provide support to logistics operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries.
• Support timely ordering and delivery of commodities and supplies to authorized partners and destinations.
• Support management of logistics vendors’ contracting activities including performance monitoring and measurement.
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
• Contribute to budget preparation, monitoring, and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
• Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Assist in management of commodity accounting data quality and integrity.
• Support operational pipeline analyses, assessments, and operational planning for all delivery modalities.
• Process documentation for execution of logistics operations (e.g., customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
• Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
•  Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Experience using corporate systems to monitor ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience analyzing data (on commodities, funds, etc.) and drafting reports.
• Experience in measuring service providers’ performance against set KPIs.
• Experience in assisting the preparation of contract documentation.
• Experience in providing technical business support in corporate systems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

• Education: Completion of a first degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field.
• Experience: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Language:

• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

MORE ABOUT YOU:

You are a detail-oriented and proactive individual with a strong understanding of logistics operations and supply chain management. You thrive in fast-paced environments and are adept at problem-solving. Your ability to communicate effectively with diverse teams ensures smooth coordination and execution of logistics activities. You possess:

• Organizational Skills: Exceptional ability to manage multiple tasks and priorities efficiently.
• Technical Proficiency: Familiarity with logistics software and tools, with a willingness to learn new technologies.
• Team Collaboration: Experience working collaboratively in multi-disciplinary teams, contributing positively to group dynamics.
• Cultural Sensitivity: An understanding of and respect for diverse cultural backgrounds, fostering an inclusive workplace.
• Adaptability: Flexibility to adjust to changing priorities and environments, demonstrating resilience in challenging situations.

Your commitment to the United Nations' values and goals aligns with a passion for supporting humanitarian efforts and operational excellence.

ADDITIONAL / NICE TO HAVE

• UN Values: A strong commitment to the principles and values of the United Nations, including integrity, professionalism, and respect for diversity.
• UN experience.