Latest Jobs at Sterling Bank

Job Summary

• This role is essentially concerned with implementing strategic goals and objectives of the business and the utilisation of IT resources to effectively achieve the desired results.
• This is done with the aim of ensuring that the decisions made regarding IT investments are transparent, best in class and fit within what the business wants it to accomplish.

Job Description

• Coordinate efforts to support any IT audits & review, and relevant regulatory bodies compliance exercise/investigations
• Maintain the IT departmental risk register
• Identify and work with IT colleagues to implement and embed technology good practice.
• Conduct IT Process Maturity review and ensure improvement
• Ensure best practice risk mitigation and assessment functions are maintained
• Provide advice and guidance to staff on Information Governance issues (Risk & Standards), including statutory and regulatory compliance
• Ensure proper monitoring, tracking of all exceptions raised against Technology in risk and audit report and work with other teams within IT to develop remediation plans to address these exceptions. – (IT Compliance Dash-board)
• Responsible for implementing and reviewing IT processes in accordance with the adopted IT management framework (ISO 20000, COBIT 5, TOGAF)
• Responsible for procedures and controls to ensure compliance with applicable IT policies and relevant regulatory and legal framework for the IT Division

Job Experience

• Minimum 3 - 4 years in IT or other related business experience, Work experience in governance and compliance IT related field an advantage

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Job Summary
To minimise the adverse impact of underlying cause of one or more incidents) that are caused by underlying errors within the IT Infrastructure, and to proactively prevent recurrence of incidents related to these errors.

Job Description

• Analyze and report incidence trend data to identify and eliminate root causes.
• Work with the technology stakeholders regarding the maintenance of the Known Error Database.
• Initiate actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
• Lead and facilitate post event investigations into high impact faults.
• Maintain inventory of disputes under analysis, their current progress and status
• Produce statistics and reports to demonstrate performance of the incidence Management process and manage issues through to resolution.
• Identify trends and potential Problem sources (by reviewing Incident and Problem analyses).
• Assign the complaints to appropriate desk for resolution.
• Diagnose faults and determine whether new incidents are related to known errors or existing problem records.

Job Experience

• Minimum of at least 2 years’ experience in IT service management role