Fresh Jobs at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

MAIN FUNCTIONS

• Contact customers to present services and answer all technical and commercial inquiries
• Inform customers by phone about new product offers
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various machine parts offered
• Present relevant technical publications as appropriate to customers and explain the benefits / advantages of the products.
• Provide weekly pre-call plan and report daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximize sales and results
• Work with all internal parties concerned to identify and produce customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and services to the supervisor / manager and to ensure such lost sales are appropriately entered into the dealer system (Salesforce)
• Ensure there is no overdue debt on customers’ parts and service account.
• Keep good control of customer lists and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by machine sales management

RELEVANT INFORMATION

• HND/B.Sc. Engineering or equivalent.
• At least 2 years’ experience in the industry (sales, marketing & technical experience).
• Good written and spoken English. Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.
• Good selling skills.

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JOBOUTLINE:

• Responsible for the implementation of product support programs and policies. Also to ensure achievement of agreed sales targets and performance objectives.

MAIN DUTIES AND RESPONSIBILITIES:

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programs such as CTS, REMAN, SOS, etc. on a regular basis.
• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Implement relevant marketing and promotional programs as they arise.
• Arrange and implement relevant training programs for Parts office staff and customer representatives.

QUALIFICATION

• HND/B.Sc. Engineering with 2 years working experience of MNL or similar company.
• Interpersonal and communication skills
• Ability to take initiative.
• Have good selling skills