Internal Sales Representative (Perkins Multibrand) at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

• Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

MAIN FUNCTIONS

• Contact customers to present services and answer all technical and commercial inquiries
• Inform customers by phone about new product offers
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various machine parts offered
• Present relevant technical publications as appropriate to customers and explain the benefits / advantages of the products.
• Provide weekly pre-call plan and report daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximize sales and results
• Work with all internal parties concerned to identify and produce customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and services to the supervisor / manager and to ensure such lost sales are appropriately entered into the dealer system (Salesforce)
• Ensure there is no overdue debt on customers’ parts and service account.
• Keep good control of customer lists and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by machine sales management

RELEVANT INFORMATION

• HND/B.Sc. Engineering or equivalent.
• At least 2 years’ experience in the industry (sales, marketing & technical experience).
• Good written and spoken English. Interpersonal and communication skills.
• Leadership skills and ability to take initiative.
• Good analytical and computer skills.
• Good selling skills.