Fresh Jobs at Kuda Bank

Role Overview

• The successful candidate will work in partnership with all stakeholders. The role will be reporting directly to the Team Lead of Internal Control.

Responsibilities

• Assist in conducting internal control reviews across the bank by designing and implementing control testing programs to assess their effectiveness, collaborating with both finance and non-finance teams.
• Daily Independent Call Over of all qualifying Transactions within 24 hours of posting.
• Ensuring integrity of the general ledger through daily trial balance review and GL proofing.
• Daily review of the reconciliation and settlement processes for NIP inward/outward, card & web transactions, Inter-bank transactions, agency banking, and biller transactions.
• Ensure prompt resolution of all open issues in the Internal Audit Report, Management letter, Regulatory Examiners Report and other Statutory Examiners Report involving departments under your purview.
• Daily and monthly reviews to ensure compliance with relevant laws, regulations, and industry standards.
• Review of retail and business loan disbursement and other credit operations to ensure compliance with regulatory requirements and internal credit policies.
• Conduct thorough investigations and spot checks in identified areas of weakness, providing recommendations for appropriate control measures to address deficiencies.
• Perform income assurance to ascertain accurate revenue reporting
• Other duties may be assigned.

Requirements

• At least 3-5 years experience in an Internal Control role of a bank.
• ACA/ACCA is an added advantage.
• The Ideal candidate is a critical thinker with a keen interest in improving an organization’s internal control environment.
• Solid understanding and experience with internal control frameworks
• Strong communication skills presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail.
• Fintech experience is an added advantage.

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Role Overview

• We are seeking an IT Audit Officer to support our audit team on a 12 month maternity contract. The successful candidate will support in assessing IT systems, applications, infrastructure, and cybersecurity controls. The role involves conducting risk assessments, reviewing IT policies for compliance with regulatory standards, and identifying control gaps to recommend improvements.

Responsibilities

• Assist in performing IT audits of applications, infrastructure, and cybersecurity controls.
• Help in the review of IT policies, procedures, and compliance with regulatory standards (e.g., CBN, ISO 27001, PCI-DSS).
• Conduct walkthroughs and risk assessments of IT systems and processes.
• Support the audit team in identifying control gaps and recommending process improvements.
• Document audit findings using Google Docs, Google Sheets, Google Slides, etc., for reporting and presentations.
• Participate in the follow-up process to ensure timely implementation of audit recommendations.
• Engage in cross-functional reviews—financial, operations, compliance, IT, and investigation.

Requirements

• 0-3 years’ experience in an Internal Audit role
• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Cybersecurity, Accounting, or a related field.
• Basic understanding of IT Controls, Information Security, or IT audit roles within the financial services industry.
• Familiarity with auditing frameworks (e.g., COBIT, NIST, ISO 27001) will be an advantage.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills.
• Proficiency using Google Workspace (Docs, Sheets, Slides, Drive, Meet, Forms).
• Ability to maintain confidentiality and adhere to ethical standards in auditing.

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Role Overview

• To identify, assess and mitigate inherent and residual risks to acceptable limits as well as emerging risks in the business environment

Responsibilities

• Collect and analyze operational risk loss data from across the bank, identifying trends, patterns, and key risk areas
• Prepare detailed reports on operational losses, risk exposures, and incidents for executive management, making recommendations for improvement.
• Conduct products and process risk identification/ assessment and prepare risk assessment reports
• Continuously monitor and assess the performance of products, identifying any emerging risks or vulnerabilities and recommending corrective actions.
• Champion Business Continuity Plan (BCP) implementation to ensure continuity of critical operations during disruptions.
• Conduct Business Impact Assessments to identify and prioritize business functions that are critical to operations, ensuring effective recovery strategies.
• Ensure the BCP aligns with industry regulations (e.g., ISO 22301) and is regularly updated to meet changing requirements.
• Collaborate with IT teams to develop disaster recovery plans for critical systems and data, ensuring rapid recovery during system failures or cyber incidents.
• Conduct scenario analysis in line with the standards stated in the Scenario Analysis Framework at ORMC Meetings
• Perform environmental scanning and advise Management on risks to the Business, conduct research and propose new ideas to aid management of Op-Risk
• Prepare reports for MRC and BRMC presentations.
• Anchor ORMC meetings to promote risk management knowledge and culture among Risk Champions

Requirements

• First Degree in numerate/Social sciences.
• Minimum of 2 years cognate experience preferably in audit or banking industry
• Proficient knowledge of banking operations and product
• Good knowledge of operational risk management process & techniques
• Good analytical skills
• Proficient knowledge of banking operations

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Job Overview:

• Engage current and potential customers to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large.

Responsibilities:

• Staying informed on social media trends, innovations, and changes.
• Act as the first point of contact to customers.
• Resolve customer issues within the scope of existing service level agreements.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions and resolve them.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Respond promptly and effectively to escalated disputes and communicate findings to customers
• Provide feedback on the efficiency of the customer impacting processes for improvement purposes.
• Ensure customer satisfaction and provide professional customer support. 
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Ensure the highest level of service standards are maintained.

Requirements

• HND/B.Sc(MBA added advantage)
• Minimum of 1-2 years’ experience in similar role.
• Excellent knowledge of social media best practices.
• Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
• ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
• Conversant with major Telephony and CRM applications used across the industry.
• Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
• Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients
• Ability to probe effectively for understanding.
• Listening attentively to customers on every complaint.
• Offer customer a solution or an alternative that best meets their needs.  
• Knowledge of customer service practices and principles
• An understanding of banking procedures and policies and Computer literacy
• High degree of intelligence, communication and analytical skills
• Knowledge of the Financial Advisory and Intermediary Services Act.

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Role Overview

• We are looking for a skilled Head of Consumer Partnerships to drive the growth of Kuda Premium by negotiating and closing high-impact, mutually beneficial partnerships. 
• This role is critical in expanding our network of merchant partners and delivering exclusive value to our premium customers.
• The ideal candidate will be a strategic dealmaker with a proven ability to identify, negotiate, and execute partnerships that enhance customer engagement and revenue growth. 
• They will be responsible for sourcing and structuring partnerships, optimizing incentive-driven programs such as cashback and rewards, and ensuring seamless integrations that maximize value for both Kuda and its partners.
• Success in this role requires a strong commercial mindset, deep experience in strategic partnerships, and the ability to navigate complex negotiations to secure long-term, profitable collaborations.

Responsibilities

• Develop and execute strategic partnership initiatives to drive business growth, with a primary focus on securing and managing merchant partnerships in the retail, entertainment, and lifestyle sectors.
• Identify, evaluate, and prioritize new partnership opportunities by leveraging market research, industry trends, competitive analysis, and customer insights.
• Lead negotiations and structure commercially viable deals with both new and existing partners, ensuring the creation of mutually beneficial co-branding, cashback, and incentive-driven initiatives to enhance customer engagement and loyalty.
• Collaborate cross-functionally with internal teams, including product, marketing, technology, legal, and finance, to ensure smooth execution and integration of partnerships.
• Build and maintain relationships with key decision-makers within partner organizations to foster long-term strategic alliances and ensure seamless ongoing operations.
• Monitor and analyze the competitive landscape, using insights to refine partnership strategies and drive continuous business growth.
• Oversee the design and execution of contracts, service-level agreements (SLAs), and performance metrics to ensure partnerships deliver maximum value.
• Track and report on partnership performance, providing data-driven recommendations to optimize results and scale initiatives effectively.
• Lead and scale the partnership function by recruiting, mentoring, and managing a team of business development and account management professionals to support the teams expansion efforts.

Requirements

• Minimum of 8 years in strategic partnerships, with at least 3 years in a managerial role, focusing on high-value deals in retail, entertainment, and lifestyle sectors.
• Proven ability to negotiate and execute commercially viable partnerships, including co-branding, cashback, and incentive-driven programs.
• Skilled in tracking partnership performance, leveraging key metrics, market research, and industry trends to optimise strategies and enhance customer engagement.
• Strong capability to lead, mentor, and scale business development and account management teams, driving the expansion of Kuda Premium’s partnerships.
• Prior experience in Tech, Fintech, Financial Services, Entertainment, Lifestyle on Retail industry