Jobs at ESOSA Food System

Key Responsibility:

• Conducting regular control checks on cash, inventory, expenses, dispatch and production reports.
• Reporting any discrepancies identified to the Internal Auditor.
• Conducting risk assessment of all departments.
• Reporting risk management issues and internal control deficiencies identified directly to the Manager and the Management and providing recommendations for improving the organization's operations.
• Evaluating and ensuring compliance with the existing company policies and procedures, identifying and proposing modifications as needed.
• Identifying areas of strength and weakness and engaging in continuous education and staff development.
• Reviewing the responses to internal and external audit management letters and queries to ensure that recommendations are implemented and to ensure that all action items are resolved.
• Evaluating information security and associated risk exposures.
• Evaluating regulatory compliance programs.
• Evaluating the organization's readiness in case of business interruption.
• Preparation of center monthly audit reports.
• All other duties as reasonably requested by the Internal Auditor or Management

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• The Dispatcher serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products. They embody the brand’s values and are accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.

Key Responsibilities

• Inspect all bread received from the bakery for quality and freshness.
• Process orders, handle customer complaints professionally, and escalate issues where necessary.
• Receive, verify, and prepare daily orders for dispatch.
• Tag and record orders accurately to prevent mix-ups or delays.
• Monitor and maintain accurate stock levels of bread.
• Perform daily opening and closing stock counts.
• Assign orders to dispatch riders efficiently.
• Track deliveries and ensure timely dispatch to customers.
• Verify returns, undelivered items, and follow up on delivery issues.
• Ensure that damaged or substandard items are not dispatched to customers.
• Maintain hygiene and proper storage standards at the hub.
• Keep daily activity logs including sales, inventory, customer feedback, and rider reports.
• Submit daily reports to the Operations Manager using the prescribed formats.
• Ensure the hub is always clean and organized.
• Report maintenance issues promptly for resolution.

Distribute flyers, coordinate sampling efforts, and build customer relationships

Required Skills & Competencies

• Strong interpersonal and customer service skills.
• Excellent organizational and time management abilities.
• Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs).
• Knowledge of logistics and delivery operations is an advantage.
• Attention to detail and commitment to quality.
• Reliable, accountable, and trustworthy.

Educational & Professional Requirements

• HND/BSc or minimum of ND/NCE in Business Administration, Logistics and Supply Chain, or related fields.
• Minimum of 1–2 years’ experience in retail, logistics, or customer service roles.
• Previous experience in food distribution or FMCG is an added advantage.

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job description

>Maintaining receipts and records of stock cards.

• Issuing out materials on FIFO basis only.
• Receiving, unloading, and shelving supplies.
• Performing other stock-related duties, including returning, packing, pricing, and labelling supplies.
• Inspecting deliveries for damage or discrepancies and reporting same to the Manager for reimbursement and record keeping.
• Ensuring adequate record keeping, managing all documentation to confirm proper stock levels and maintaining inventory control.
• Ensuring that the store is properly locked and arranged.
• Informing the Centre Manager when stock is getting close to the re-order level so that restocking can be done.

QUALIFICATIONS

MINIMUM QUALIFICATION: OND

YEARS OF EXPERIENCE: 1-3 YEARS

• Experience: Previous experience in inventory management, warehousing, or a related field is usually preferred.