Dispatcher at ESOSA Food System

• The Dispatcher serves as the primary point of contact at each Classic Cream E-Bakery hub, ensuring smooth daily operations, efficient customer service, accurate inventory handling, and timely dispatch of high-quality baked products. They embody the brand’s values and are accountable for maintaining service excellence, operational efficiency, and product integrity at the last-mile level.

Key Responsibilities

• Inspect all bread received from the bakery for quality and freshness.
• Process orders, handle customer complaints professionally, and escalate issues where necessary.
• Receive, verify, and prepare daily orders for dispatch.
• Tag and record orders accurately to prevent mix-ups or delays.
• Monitor and maintain accurate stock levels of bread.
• Perform daily opening and closing stock counts.
• Assign orders to dispatch riders efficiently.
• Track deliveries and ensure timely dispatch to customers.
• Verify returns, undelivered items, and follow up on delivery issues.
• Ensure that damaged or substandard items are not dispatched to customers.
• Maintain hygiene and proper storage standards at the hub.
• Keep daily activity logs including sales, inventory, customer feedback, and rider reports.
• Submit daily reports to the Operations Manager using the prescribed formats.
• Ensure the hub is always clean and organized.
• Report maintenance issues promptly for resolution.

Distribute flyers, coordinate sampling efforts, and build customer relationships

Required Skills & Competencies

• Strong interpersonal and customer service skills.
• Excellent organizational and time management abilities.
• Basic proficiency in Microsoft Office or Google Workspace (Sheets, Docs).
• Knowledge of logistics and delivery operations is an advantage.
• Attention to detail and commitment to quality.
• Reliable, accountable, and trustworthy.

Educational & Professional Requirements

• HND/BSc or minimum of ND/NCE in Business Administration, Logistics and Supply Chain, or related fields.
• Minimum of 1–2 years’ experience in retail, logistics, or customer service roles.
• Previous experience in food distribution or FMCG is an added advantage.