Fresh Jobs at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort supporting members to enroll into the program, as well as facilitate fulfillment of their specific care needs. Here you will often be the first point of contact for mDoc. Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well. You will be expected to follow standardized guidelines for managing incoming and outgoing communications while personalizing the support at the same time. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence. We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology.

The Intake Coordinator will be:

• Welcoming members to the program.
• Facilitating upload, completion of all enrollment paperwork and entering it digitally if necessary as well as moving it along in the process flow.
• Verifying medical insurance coverage and benefits for each patient.
• Scheduling appointments for consultations, tests as needed..
• Answering phone and email inquiries.
• Addressing any member complaints or concerns and escalating.
• Performing clerical work, such as filing, copying, or faxing.
• Research and compile needed clinical resources.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback within expected time frames on improvements or support
• Be based in Lagos
• Be required to use technology for a majority of the work

Requirements

• Nursing, medical, pharmacy, nutrition, or other health degree required.
• Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Excellent verbal and written communication skills
• Ability to support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and "person-centred" skills

go to method of application »

Job Responsibilities:

• Serves customers by selling DTC self-care subscriptions and products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Orchestrates virtual sales channels, including social media, presentation technology, and webinars.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.

Primarily commission based.

Sales Representative Skills and Qualifications:

• Customer service
• Motivation for sales
• Meeting sales goals
• Closing skills
• Territory management
• Prospecting skills
• Negotiation skills
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationships
• Scientific knowledge
• Positive, go-getter attitude required with integrity
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc

Requirements

• Masters required
• Experience in pharmaceuticals, medical device sales