Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
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Responsibilities
- Ensure policies, controls, and security practices are aligned with business goals and regulatory compliance.
- Define, implement, and maintain IT processes derived from security policies.
- Oversee compliance with industry standards, local regulations, and internal security frameworks.
- Translate security risks into clear business impacts for senior leadership and stakeholders.
- Work closely with risk, compliance, and IT teams to monitor adherence to security requirements.
- Contribute to security awareness initiatives and governance reporting.
- Support audit processes, remediation efforts, and continuous improvement of security posture.
Qualifications
Education & Certifications
- 4-year IT-related degree (mandatory).
- CISM and CISSP certifications (required).
Experience
- 7 years of experience in the cybersecurity domain.
- Proven track record in defining IT processes, aligning them with policies, and ensuring compliance with local and industry regulations.
Core Skills & Competencies
- Strong expertise in security governance, risk, and compliance.
- Ability to translate technical security risks into business language.
- Excellent stakeholder engagement and communication skills.
- Strategic mindset with attention to regulatory and operational requirements.
- Proactive approach to identifying gaps and recommending improvements.
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Responsibilities
Test Automation & Engineering
- Lead the design, development, and maintenance of test automation frameworks for functional, integration, regression, and performance testing.
- Integrate automated tests into CI/CD pipelines using tools such as Azure DevOps, Jenkins, or GitHub Actions.
- Enforce shift-left QA practices and quality gate definitions across cross-functional teams.
- Utilize automation and observability tools like Selenium, Appium, JMeter, Postman, Sentry, Firebase Crashlytics, and App Center.
Application & API Testing
- Oversee testing of mobile applications and APIs, including managing test data, mocking/stubbing services, and ensuring environment consistency.
- Ensure robust end-to-end test coverage and production parity for QA environments.
QA Strategy & Leadership
- Define QA strategy, quality KPIs, and SLA/SLO-based defect handling policies aligned with business objectives.
- Lead testing strategy for infrastructure transitions, platform migrations, and Disaster Recovery validations.
- Mentor and manage QA teams to cultivate a culture of preventive QA and continuous improvement.
Cloud & Infrastructure QA
- Oversee QA across cloud-based and hybrid infrastructure environments, including on-prem to Azure migrations.
- Validate DR readiness, platform cutovers, and performance scaling scenarios.
Cross-Functional Collaboration
- Partner with engineering, product, and DevOps teams to integrate automated testing into CI/CD pipelines.
- Serve as a key stakeholder in Go/No-Go decisions during critical migration phases.
- Ensure traceability between requirements, test cases, and production defects.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (mandatory).
- Advanced degrees or management certifications (e.g., PMP, Agile Leadership) – advantageous.
- Professional Certifications (preferred/required): ISTQB Advanced Level (required), Agile Testing Certification (e.g., ICP-TST) advantageous.
Experience
- 8+ years’ experience in Quality Assurance, including 3+ years in a QA leadership role.
- Proven experience managing distributed teams and complex system landscapes.
- Strong track record in test automation, cloud/hybrid QA, and platform migration readiness.
Technical Skills
- Testing & Automation Frameworks: Selenium, JMeter, Postman, Cypress, Appium.
- CI/CD & Test Integration: Azure DevOps, Jenkins, SonarQube, Allure, GitHub Actions.
- Mobile & API Testing: Firebase Test Lab, App Center, Swagger/Postman.
- Test Data & Environment Management: Wire Mock or equivalent middleware for mocking endpoints.
Core Skills & Competencies
- Strong leadership and mentoring capabilities within QA teams.
- Deep understanding of shift-left testing, automation best practices, and quality governance.
- Ability to collaborate cross-functionally with engineering, product, and DevOps teams.
- Analytical mindset with focus on metrics, defect tracking, and continuous improvement.
- Results-driven and proactive in ensuring platform reliability and quality excellence.
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Responsibilities
Software Design & Development
- Design, develop, and maintain scalable, secure, and performant applications and services.
- Translate business and technical requirements into robust architecture and clean code.
- Drive adoption of modern engineering practices (CI/CD, TDD/BDD, DevOps, cloud-native development).
- Contribute to system architecture and technical roadmaps in collaboration with architects and managers.
Technical Leadership & Mentorship
- Act as a technical mentor to junior and mid-level engineers.
- Lead code reviews, technical discussions, and design workshops.
- Set and enforce coding standards, design patterns, and best practices.
- Provide technical input on project estimations, planning, and delivery.
Systems Integration & Collaboration
- Work closely with backend, frontend, mobile, and integration teams to deliver end-to-end solutions.
- Partner with product managers and architects to refine requirements and shape features.
- Ensure solutions are aligned with enterprise engineering governance, compliance, and security frameworks.
Quality, Testing & Security
- Build unit, integration, and performance tests to ensure product reliability.
- Implement secure coding practices, ensuring compliance with enterprise and regulatory standards.
- Collaborate with QA/DevOps teams to ensure continuous delivery and operational readiness.
Continuous Improvement & Innovation
- Research and propose adoption of new tools, frameworks, and technologies.
- Drive innovation in automation, performance optimization, and software scalability.
- Advocate for engineering excellence and knowledge sharing across teams.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Software Engineering, or related technical discipline (mandatory).
- Postgraduate qualification (MSc in Software/IT, MBA for leadership growth) – advantageous.
- Professional Certifications (optional/advantageous):
- Cloud Certifications (AWS, Azure, GCP)
- DevOps/CI-CD tools (Docker, Kubernetes, Jenkins)
- Security Certifications (CSSLP, cloud security)
- Specialized frameworks/languages certifications depending on stack (e.g., Node, Java, React)
Experience
- 8–10 years’ experience in software engineering roles.
- Proven expertise in designing and building production-grade applications.
- Experience working with cloud-native architectures, APIs, and microservices.
- Hands-on experience with databases (SQL/NoSQL), distributed systems, and message queues.
- Exposure to DevOps practices, CI/CD pipelines, and containerized deployments.
- Prior work in regulated industries (banking, fintech, telecom, healthcare) is advantageous.
Core Skills & Competencies
- Strong programming skills in core languages (e.g., Node, JavaScript/TypeScript, React Native).
- Expertise in data structures, algorithms, and system design.
- Strong understanding of APIs, integration patterns, and cloud platforms.
- Excellent problem-solving, debugging, and optimization skills.
- Ability to collaborate in cross-functional teams and communicate complex technical concepts.
- Mindset of ownership, accountability, and continuous learning.
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Responsibilities
- Identify, assess, and monitor security risks related to external vendors and third-party service providers.
- Conduct risk impact assessments, contract reviews, and due diligence processes.
- Review and ensure compliance with relevant industry frameworks, including NIST, ISO, and PCI-DSS.
- Collaborate with internal stakeholders to define and enforce third-party risk management policies.
- Perform audits of vendors and recommend remediation actions for identified risks.
- Prepare and communicate clear risk reports and findings to senior leadership.
- Maintain a risk register and ensure timely follow-up on mitigation plans.
Qualifications
Education & Certifications
- 3-year IT-related degree (mandatory).
- CISM, CISSP, and CISA certifications (required).
Experience
- 7 –10 years of experience in Governance, Risk, and Compliance (GRC).
- Proven history of conducting risk impact assessments and managing third-party risk programs.
- Familiarity with industry frameworks such as NIST, ISO, and PCI-DSS.
Core Skills & Competencies
- Strong understanding of vendor risk management and compliance processes.
- Excellent analytical and reporting skills with the ability to present risks to senior stakeholders.
- Knowledge of auditing methodologies and contractual risk clauses.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to work cross-functionally and drive risk mitigation initiatives.
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Responsibilities
- Monitor security events across enterprise systems in real time.
- Detect, analyze, and prioritize security incidents to ensure timely response.
- Identify false positives and escalate high-priority threats to the incident response team.
- Conduct proactive threat hunting to identify hidden risks and vulnerabilities.
- Tune and optimize SIEM rules to improve detection accuracy and reduce noise.
- Collaborate with SOC analysts, incident responders, and other security teams to resolve security issues.
- Document findings and provide input for continuous improvement of monitoring and triage processes.
Qualifications
Education & Certifications
- 3-year IT-related degree (mandatory).
- SC-401 and CompTIA CySA+ certifications (required).
Experience
- 5 –10 years’ experience working in a Security Operations Center (SOC) with a focus on threat hunting and validation.
- Strong hands-on expertise with SIEM platforms and KQL (Kusto Query Language).
- Proven ability to triage incidents effectively and escalate critical threats.
Core Skills & Competencies
- Deep understanding of SOC operations, detection engineering, and threat analysis.
- Strong analytical and problem-solving skills with the ability to differentiate between real threats and false positives.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Ability to thrive in a fast-paced environment and make quick, accurate decisions under pressure.
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Responsibilities
- Define and enforce API-first architecture strategy and governance framework.
- Architect API and orchestration layers for efficient service communication and process flows.
- Guide adoption of API gateway, service mesh, and microservices best practices.
- Enable partner and internal API ecosystems through standardized exposure.
- Collaborate with security, data, and DevOps teams on API lifecycle automation.
Key Performance Indicators (KPIs)
- API reusability ratio across products.
- Mean time to onboard a new API or partner.
- Percentage of APIs delivered with validated and complete specifications.
- Percentage of API traffic routed through orchestration layer.
- Compliance rate with API technology and security standards (e.g., OAuth2, rate limiting).
Qualifications
- Education: Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or Information Systems.
- Experience: 8 –10+ years in system integration and solution architecture; 4+ years in API architecture and orchestration platforms.
Technical Skills
- Expert in RESTful APIs, GraphQL, SOAP, and API Gateways (e.g., Azure, Kong, Apigee).
- Hands-on experience with service orchestration tools (e.g., Camunda, MuleSoft, BPEL).
- Strong knowledge of microservices, Kubernetes, and DevSecOps practices.
Preferred Certifications
- TOGAF or equivalent enterprise architecture certification, SAFe Architect, Azure/AWS/GCP Architect, or Mobile App Architect certifications.
- Vendor certifications (e.g., Apigee, Kong, MuleSoft, AWS API Gateway).
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Responsibilities
Security Strategy & Leadership
- Define and execute the application security roadmap, ensuring alignment with enterprise security strategy and compliance obligations.
- Champion secure-by-design and DevSecOps practices across backend, frontend, mobile, cloud, and integration teams.
- Partner with engineering, product, and security stakeholders to balance speed-to-market with security and compliance.
- Stay ahead of emerging threats, tools, and frameworks relevant to application security.
Secure SDLC & DevSecOps Enablement
- Embed security into every stage of the software development lifecycle (SDLC).
- Oversee deployment of application security testing tools (SAST, DAST, IAST, SCA) within CI/CD pipelines.
- Drive adoption of secure coding practices, threat modelling, and code reviews.
- Establish policies and playbooks for secure development and release management.
Governance, Risk & Compliance
- Ensure applications comply with regulatory and industry standards (e.g., PCI DSS, GDPR, POPIA, ISO 27001, SOC 2).
- Oversee secure design reviews, penetration testing, and vulnerability remediation.
- Govern API security, identity management, and encryption standards across platforms.
- Partner with enterprise GRC (Governance, Risk & Compliance) to manage audits and security certifications.
Leadership & People Development
- Lead and mentor application security engineers, DevSecOps specialists, and secure coding champions.
- Build organizational expertise in secure development, cloud-native security, and API security.
- Foster a culture of security-first engineering through training, awareness, and technical leadership.
- Develop career pathways and succession planning for security-focused engineering talent.
Stakeholder & Vendor Management
- Collaborate with DevOps, cloud, and software engineering leads to ensure security alignment across platforms.
- Partner with external vendors and consultants for pen testing, code audits, and security toolchains.
- Represent application security in architecture boards, risk committees, and executive forums.
- Manage vendor relationships for AppSec platforms, scanners, and monitoring tools.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Security, or related field (mandatory).
- Postgraduate qualification (MSc in Cybersecurity, MBA) – advantageous.
- Professional Certifications (preferred/required): CISSP, CISM, or CISA; CSSLP, GWAPT, or OSWE; AWS/Azure/GCP Security certifications, Kubernetes Security Specialist; SAFe Practitioner, Scrum Master (advantageous).
Experience
- 8–12 years’ experience in software or security engineering, with at least 3–5 years in an application security leadership role.
- Proven track record in embedding security into large-scale enterprise software delivery.
- Hands-on experience with secure coding, API security, cryptography, and OWASP Top 10.
- Experience implementing SAST, DAST, IAST, and SCA tools into CI/CD pipelines.
- Strong exposure to cloud-native architectures, microservices, and containerized environments.
- Experience managing security audits, regulatory compliance, and third-party risk assessments.
Core Skills & Competencies
- Deep expertise in application security frameworks, secure SDLC, and DevSecOps.
- Strong knowledge of threat modelling, risk assessment, and security design reviews.
- Leadership ability to build and mentor security-focused engineering teams.
- Excellent stakeholder engagement skills, with the ability to influence engineering and executive leadership.
- Strong analytical and problem-solving abilities with a proactive, prevention-first mindset.
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Responsibilities
- Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Guide and coach teams on Agile/Scrum practices and values.
- Remove impediments and foster a culture of continuous improvement.
- Track and report team metrics (velocity, burndown charts, etc.) to stakeholders.
- Collaborate with Product Owners to ensure a well-groomed and prioritized backlog.
- Support cross-functional coordination and dependency management.
- Champion agile adoption across the organization and mentor junior Scrum Masters.
- Ensure alignment with enterprise delivery frameworks and governance.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
- Scrum Master certification (CSM, PSM I/II) preferred.
- Agile certifications such as SAFe Agilist or PMI-ACP are advantageous.
Experience & Skills
- 3+ years of experience as a Scrum Master in a technology or fintech environment.
- Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).
- Experience working with APIs, microservices, and digital channels is a plus.
- Proficiency in Agile tools (e.g., Jira, Azure DevOps, Confluence).
- Excellent facilitation, coaching, and conflict-resolution skills.
- Strong stakeholder engagement and communication abilities.
Personal Attributes
- Proactive and solution-oriented mindset.
- Empathetic leadership and team-building skills.
- High emotional intelligence and adaptability.
- Strong organizational and time management skills.
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Responsibilities
Release Planning & Execution
- Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).
- Coordinate with platform, security, and application teams to ensure release readiness.
- Manage release calendars, change windows, and communication plans.
Technical Support & Troubleshooting
- Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.
- Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.
Team Leadership & Coordination
- Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.
- Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.
- Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.
Process & Documentation
- Maintain detailed runbooks, SOPs, and knowledge base articles.
- Ensure compliance with ITIL processes and internal security policies.
- Produce monthly reports on application performance, incident trends, and resolution metrics.
Environment & Tools Management
- Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).
- Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).
- Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- ITIL Foundation or Managing Professional certification.
- Microsoft Certified: Azure Administrator Associate.
- AWS Certified SysOps Administrator – Associate.
- Splunk or AppDynamics Certified Power User.
- Red Hat Certified System Administrator (RHCSA).
- Certified Kubernetes Administrator (CKA) (for containerized apps).
- Java SE Programmer Certification.
- Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).
Experience & Skills
- 4+ years of application support experience, including 2+ years in a lead/senior role.
- Strong understanding of application architecture, APIs, and integration points.
- Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).
- Expertise in application server monitoring, API management, observability, and logging.
- Skilled in log analysis (Splunk, AppDynamics, New Relic).
- Experience with cloud environments and CI/CD pipelines is a plus.
- Strong problem-solving, stakeholder management, and communication skills.
- Familiarity with FinTech or banking compliance standards is preferred.
- Proven ability to lead in a fast-paced, high-compliance environment.
- Multi-country or Pan-African experience is advantageous.
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Responsibilities
Product Strategy & Roadmap
- Define and own the remittance product vision and roadmap across digital and enterprise platforms.
- Align remittance solutions with business strategy, global payments initiatives, and customer demand.
- Monitor trends in cross-border payments, digital wallets, blockchain/crypto remittances, and real-time payment networks.
- Balance customer-centric design with security, compliance, and cost efficiency.
Product Delivery & Execution
- Lead cross-functional teams (engineering, compliance, payments operations, partnerships) to deliver remittance products, APIs, and services.
- Translate regulatory and business requirements into detailed product specifications and user stories.
- Oversee delivery of payment rails integrations (SWIFT, SEPA, Visa/Mastercard, mobile money, RTP networks).
- Drive API-first, cloud-native solutions to support digital channels (mobile apps, web, agent platforms).
Governance, Risk & Compliance
- Ensure compliance with local and international remittance regulations (FATF, AMLD, OFAC, FinCEN, SARB, etc.).
- Partner with AML/Fraud teams to embed sanctions screening, KYC/AML, and transaction monitoring in remittance flows.
- Manage risk frameworks for cross-border transactions, foreign exchange (FX), and correspondent banking relationships.
- Support audit and regulatory reporting obligations for remittance operations.
Data, Analytics & Optimization
- Partner with data teams to implement real-time monitoring of remittance flows.
- Leverage analytics to optimize pricing, FX spreads, transaction speeds, and fraud prevention.
- Drive customer insights and feedback loops to improve remittance user experiences.
Stakeholder & Vendor Management
- Collaborate with banks, money transfer operators (MTOs), fintech partners, and payment networks.
- Negotiate and manage relationships with global remittance vendors and technology providers.
- Act as the bridge between compliance, business, and engineering teams, ensuring delivery of secure and seamless solutions.
- Represent remittance product strategy in executive steering committees and regulatory engagements.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Information Systems, Finance, or related discipline (mandatory).
- Postgraduate qualification (MBA, MSc in FinTech, Payments, or Risk/Compliance) – advantageous.
- Professional Certifications (preferred/required):
- Payments certifications (e.g., Certified Payments Professional – CPP, AAP/NACHA)
- Compliance: CAMS (Certified Anti-Money Laundering Specialist)
- Product Management: Agile Product Owner (PSPO, SAFe POPM)
- Cloud/Integration certifications (AWS/Azure/GCP, API Management)
Experience
- 10–12 years’ experience in product management, financial services, or fintech, with at least 5+ years in remittance or payments-focused platforms.
- Proven track record in delivering remittance/payment systems, digital transfers, or cross-border payment products.
- Strong understanding of payment rails, FX processes, correspondent banking, and mobile money ecosystems.
- Experience embedding AML/Fraud controls, sanctions screening, and KYC/identity verification into remittance products.
- Hands-on exposure to digital channels, APIs, and partner integrations in payments.
- Prior experience with regulated financial institutions, fintechs, or global MTOs preferred.
Core Skills & Competencies
- Strong technical product management expertise in payments/remittances.
- Deep knowledge of global remittance regulations, compliance frameworks, and operational risks.
- Excellent stakeholder management across compliance, treasury, risk, technology, and external partners.
- Ability to balance customer experience, compliance, and cost efficiency in remittance design.
- Strong analytical skills with a focus on transaction monitoring, fraud detection, and cost optimization.
- Exceptional communication and leadership skills for cross-functional influence.
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Responsibilities
- Define and drive the mobile engineering vision and roadmap, ensuring alignment with enterprise and digital channels strategy.
- Stay ahead of emerging mobile technologies and trends, including cross-platform frameworks, super-app ecosystems, 5G, and AI in mobile.
- Partner with product, enterprise engineering, and architecture teams to deliver scalable mobile-first solutions.
- Oversee the end-to-end development lifecycle of mobile applications (iOS, Android, hybrid platforms).
- Ensure delivery of high-performance, secure, and reliable mobile apps supporting millions of users.
- Lead modernization initiatives, including cloud-native mobile backends, micro-frontends, CI/CD for mobile, and containerization.
- Manage app store compliance, versioning, and release cycles.
- Ensure mobile platforms adhere to enterprise security, data privacy, and regulatory requirements.
- Oversee mobile observability, crash analytics, and performance monitoring frameworks.
- Align mobile engineering standards with enterprise engineering governance.
- Lead and mentor mobile engineering teams, including managers, senior developers, and QA engineers.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Build career paths for mobile engineers and ensure upskilling in modern mobile frameworks and cloud-native practices.
- Collaborate with digital channels, product, design, and customer experience teams to shape mobile journeys.
- Act as the technical authority on mobile platforms, influencing business and technology decisions.
- Represent mobile engineering in executive forums, steering committees, and vendor engagements.
Qualifications
Education:
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related discipline (mandatory).
- Postgraduate qualification (MBA, MSc in Software/IT) – advantageous.
Experience
- 10–12 years’ experience in software engineering, with at least 5+ years leading mobile engineering teams.
- Proven track record in delivering large-scale mobile apps with high customer adoption (financial services, fintech, e-commerce).
- Experience with native (Swift, Kotlin), cross-platform (Flutter, React Native), and hybrid mobile frameworks.
- Hands-on exposure to mobile CI/CD pipelines, mobile app security, observability, and performance optimization.
- Experience managing budgets, vendors, and outsourcing partners for mobile engineering delivery.
Preferred Certifications
- Mobile development certifications (Google Associate Android Developer, Apple iOS Developer Program).
- Cloud certifications (AWS, Azure, GCP).
- Agile / SAFe certifications (Scrum Master, Product Owner, SAFe Practitioner).
- DevOps certifications (Kubernetes, CI/CD tools).
Core Skills & Competencies
- Deep expertise in iOS, Android, and cross-platform development ecosystems.
- Strong knowledge of API integration, cloud backends, and microservices architecture.
- Excellent leadership, coaching, and people management skills.
- Strong customer experience and design-thinking orientation.
- Ability to balance speed-to-market with compliance, risk, and scalability.
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Responsibilities
Incident & Problem Management
- Respond to and resolve escalated infrastructure issues from L1 support.
- Perform root cause analysis and implement long-term solutions.
- Collaborate with L3 engineers and vendors for complex issue resolution.
Infrastructure Operations
- Monitor and maintain servers, storage, network devices, and cloud (Azure) infrastructure.
- Perform routine maintenance, patching, and upgrades across systems.
- Support backup, disaster recovery, and business continuity operations.
- Develop and execute daily maintenance scripts for preventive monitoring and reporting.
Automation & Scripting
- Create and maintain scripts (PowerShell, Bash, Python) to automate operational tasks.
- Support deployment and configuration of infrastructure using Infrastructure-as-Code (IaC) tools such as Ansible or Terraform.
Documentation & Compliance
- Maintain accurate documentation of systems, configurations, and procedures.
- Ensure compliance with internal policies and external frameworks (ISO 27001, PCI-DSS).
- Participate in audits and provide technical evidence as required.
Collaboration & Mentorship
- Partner with application support, DevOps, and security teams to ensure smooth operations.
- Mentor junior engineers and promote knowledge sharing within the team.
- Contribute to change management and release planning processes.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- ITIL Certification (Foundation or Expert v3 / Managing Professional / Master preferred).
- Microsoft Certified: Azure Administrator Associate.
- Oracle Certified Professional – Oracle Linux or Oracle Cloud Infrastructure Architect.
- Red Hat Certified Engineer (RHCE).
- VMware Certified Professional – Data Center Virtualization (VCP-DCV).
- Certified Kubernetes Administrator (CKA) (for RKE pods).
Experience & Skills
- 4+ years of experience in IT infrastructure support or systems administration.
- Strong knowledge of Windows/Linux servers, virtualization (VMware, Hyper-V), and networking.
- Hands-on experience with cloud platforms (Azure, AWS, GCP) and hybrid environments.
- Skilled with monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
- Familiarity with FinTech or banking compliance standards is highly desirable.
- Strong analytical and problem-solving skills, with a process-driven mindset.
- Excellent communication and stakeholder management skills.
- Proven ability to work in fast-paced, high-compliance environments.
- Multi-country or Pan-African experience is advantageous.
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Responsibilities
- Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
- Define and enforce CI relationships, attributes, and lifecycle states.
- Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.
- Manage configuration and integration of third-party software and services across environments.
- Ensure third-party configurations align with internal standards and security policies.
- Track and document dependencies, licenses, and support agreements for third-party products.
- Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
- Support internal and external audits by providing validated configuration data and documentation.
- Monitor configuration drift and implement corrective actions.
- Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
- Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
- Integrate CMDB with asset management, change management, and monitoring systems.
- Work closely with IT operations, DevOps, security, and vendor management teams.
- Provide support for incident and problem management by supplying accurate configuration data.
- Participate in change advisory boards (CABs) and risk assessments.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).
- ServiceNow Certified System Administrator.
- HashiCorp Certified: Terraform Associate.
- Red Hat Certified Specialist in Ansible Automation.
- Python Institute – PCEP or PCAP.
- Certified Information Systems Auditor (CISA).
- BMC Remedy Administrator Certification (if applicable).
- CompTIA Server+ or Linux+ (for infrastructure fundamentals).
Experience & Skills
- 4+ years of experience in configuration management, infrastructure engineering, or IT operations.
- Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
- Familiarity with third-party software lifecycle and vendor management.
- Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
- Familiarity with ITIL framework and service management principles.
- Strong analytical and problem-solving abilities with attention to detail and accuracy.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, high-compliance environment.
- Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.
- Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.
- Knowledge of IT operations SLA management.
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Responsibilities
- Assist in preparing detailed solution designs for app and web features.
- Collaborate with development squads to ensure adherence to design principles.
- Support channel architecture reviews and contribute to design documentation.
- Document integration patterns between channels and backend APIs.
- Conduct proof-of-concepts (POCs) and support technology evaluations for front-end tools.
Key Performance Indicators (KPIs)
- Number of successfully implemented solution designs.
- Percentage of solution designs approved without major rework.
- Developer satisfaction with architectural support.
- Time taken to respond to design requests or issues.
- Number of front-end components aligned with design system.
Qualifications
- Education: Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
- Experience: 3 –5 years in mobile/web development or systems architecture and design.
Technical Skills
- Exposure to app/web architecture and design patterns.
- Familiarity with RESTful APIs, mobile SDKs, and responsive design.
- Experience collaborating in agile/scrum teams.
Preferred Certifications
- Basic AWS, Azure, or Google Cloud certification, or mobile platform certification.
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Responsibilities
Strategy Development and Implementation
- Execute the Fintech DevOps and Environment Strategy in alignment with broader business objectives and the Fintech platform roadmap.
- Translate high-level goals into actionable initiatives for Production & Non-Production environments, automation, tooling, and platform resilience.
- Ensure the delivery and evolution of infrastructure-as-code, GitOps, observability, and deployment processes that support high availability, scalability, and performance.
- Drive adoption of modern DevOps practices and secure software delivery approaches across business units and engineering teams.
- Contribute to the DevOps & Engineering strategic roadmap, ensuring alignment with Group Finco and MTN Group digital transformation initiatives.
- Establish governance and performance metrics to track strategy execution, report progress, identify gaps, and adjust plans in response to internal and external shifts.
Operational Delivery
- Define and execute CI/CD strategies, ensuring frequent and reliable software releases.
- Design and maintain automated deployment pipelines and infrastructure-as-code (IaC) using Kubernetes, Docker, Bicep, and Terraform.
- Collaborate across teams to manage infrastructure needs in both cloud and on-prem environments.
- Ensure robust monitoring, alerting, and incident response to maintain system performance and availability.
- Enforce DevSecOps practices including vulnerability management, access control, and compliance.
- Oversee environment provisioning and release readiness for production and non-production.
- Lead troubleshooting, root cause analysis, and continuous performance tuning.
- Support system upgrades, patching, and technical testing (e.g., stress/load tests).
- Drive process improvements, cost optimizations, and DevOps maturity.
- Promote a culture of continuous learning, innovation, and cross-functional collaboration.
Governance, Tactical Execution & Performance Management
- Participate in strategic and operational meetings, providing input and facilitating decision-making for tactical changes and internal initiatives.
- Review and contribute to internal/global projects, target setting, and budget planning aligned with sub-functional strategy.
- Manage and resolve critical escalations, consulting stakeholders and escalating high-impact issues as necessary.
- Monitor team and vendor performance against KPIs and SLAs, driving corrective actions and continuous improvement.
- Oversee functional and project budgets, ensuring alignment with business objectives and cost control measures.
- Track and report on progress, risks, and outcomes periodically and on demand using defined metrics and governance standards.
Qualifications
Education & Certifications
- Bachelor’s degree in Engineering, Computer Science, IT, or Electronics & Communication (4 years).
- Relevant certifications such as Certified Kubernetes Administrator (CKA), Microsoft Certified: Azure DevOps Engineer Expert, Alibaba Cloud DevOps Engineer, OpenShift Administrator Certification, vStack Platform Operations or Administration.
Experience
- Proven experience as a DevOps engineer or similar role, with strong understanding of software development and operations principles; 4 –5 years in technical architecture, application development, or operations.
- Experience with public and private cloud platforms (Azure, Alibaba, vStack, Apsara, OpenShift) is a plus.
- Proficiency in infrastructure automation tools such as Bicep and Terraform.
- Experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
- Experience with microservices architecture and serverless computing.
- Experience with Azure DevOps CI/CD or similar tools, infrastructure automation, monitoring systems, and incident management.
- Previous experience in Agile/Scrum environments.
- Experience in a Fintech or financial services environment preferred.
- Worked across diverse cultures and geographies; Pan Africa multi-cultural experience is advantageous.
Functional Knowledge
- Strong scripting and automation skills using Bash, Python, and PowerShell to support infrastructure provisioning, configuration, and troubleshooting.
- Hands-on experience with CI/CD tooling such as Azure DevOps, GitLab CI/CD, Alibaba Cloud DevOps, and pipeline automation in Kubernetes-native and hybrid environments.
- Deep understanding of cloud-native infrastructure and infrastructure-as-code (IaC) using Terraform, Bicep, or Ansible across Azure, Alibaba Private and Public Cloud, vStack, and OpenShift.
- Solid knowledge of networking, firewalls, DNS, and security best practices across hybrid environments.
- Expertise in containerization and orchestration using Kubernetes, OpenShift, and Helm, focusing on multi-OpCo platform delivery.
- Experience in observability and monitoring using Grafana, Prometheus, Loki, Azure Monitor, and Alibaba Cloud SLS.
- Proficient in platform environment design, automation of provisioning workflows, and lifecycle management of dev/test/prod environments.
- Integration of cloud-native services (APIM, Key Vault, Event Grid, Service Bus) into scalable application delivery.
- Familiarity with modern identity and access management, including Azure AD, RBAC, and Zero Trust principles.
- Solid understanding of incident, change, and problem management within CI/CD and DevSecOps practices.
- Experience supporting platform adoption by application teams through reusable templates, guardrails, and automation.
Core Skills
- Strategic Thinking – align platform evolution with Group and OpCo priorities.
- Analytical Mindset – interpret platform metrics and telemetry to drive improvements.
- Digital and Agile Delivery – apply agile practices to infrastructure delivery and DevOps maturity.
- Decision Making – make tactical and strategic decisions under constraints.
- Project Leadership – drive cross-functional platform initiatives to successful delivery.
- People Enablement – support team growth through coaching, collaboration, and knowledge sharing.
- Executive Communication – translate technical updates into business impact for stakeholders.
Behavioral Qualities
- Operationally focused – balance engineering innovation with platform stability and uptime.
- Detail-oriented – ensure compliance, consistency, and reliability in configurations and deployments.
- Results-driven – deliver tangible outcomes through automation and standardization.
- Proactive and accountable – anticipate issues and resolve them before impact.
- Collaborative – work closely with Dev, Ops, Security, and external vendors in a multi-OpCo setup.
- Organized and adaptable – manage multiple initiatives across cloud and on-prem simultaneously.
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Responsibilities
- Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
- Define and enforce CI relationships, attributes, and lifecycle states.
- Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.
- Manage configuration and integration of third-party software and services across environments.
- Ensure third-party configurations align with internal standards and security policies.
- Track and document dependencies, licenses, and support agreements for third-party products.
- Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
- Support internal and external audits by providing validated configuration data and documentation.
- Monitor configuration drift and implement corrective actions.
- Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
- Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
- Integrate CMDB with asset management, change management, and monitoring systems.
- Work closely with IT operations, DevOps, security, and vendor management teams.
- Provide support for incident and problem management by supplying accurate configuration data.
- Participate in change advisory boards (CABs) and risk assessments.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).
- ServiceNow Certified System Administrator.
- HashiCorp Certified: Terraform Associate.
- Red Hat Certified Specialist in Ansible Automation.
- Python Institute – PCEP or PCAP.
- Certified Information Systems Auditor (CISA).
- BMC Remedy Administrator Certification (if applicable).
- CompTIA Server+ or Linux+ (for infrastructure fundamentals).
Experience & Skills
- 4+ years of experience in configuration management, infrastructure engineering, or IT operations.
- Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
- Familiarity with third-party software lifecycle and vendor management.
- Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
- Familiarity with ITIL framework and service management principles.
- Strong analytical and problem-solving abilities with attention to detail and accuracy.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, high-compliance environment.
- Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.
- Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.
- Knowledge of IT operations SLA management.
Method of Application
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