Manager: DevOps Engineering​ at Tek Experts

Responsibilities
Strategy Development and Implementation

• Execute the Fintech DevOps and Environment Strategy in alignment with broader business objectives and the Fintech platform roadmap.
• Translate high-level goals into actionable initiatives for Production & Non-Production environments, automation, tooling, and platform resilience.
• Ensure the delivery and evolution of infrastructure-as-code, GitOps, observability, and deployment processes that support high availability, scalability, and performance.
• Drive adoption of modern DevOps practices and secure software delivery approaches across business units and engineering teams.
• Contribute to the DevOps & Engineering strategic roadmap, ensuring alignment with Group Finco and MTN Group digital transformation initiatives.
• Establish governance and performance metrics to track strategy execution, report progress, identify gaps, and adjust plans in response to internal and external shifts.

Operational Delivery

• Define and execute CI/CD strategies, ensuring frequent and reliable software releases.
• Design and maintain automated deployment pipelines and infrastructure-as-code (IaC) using Kubernetes, Docker, Bicep, and Terraform.
• Collaborate across teams to manage infrastructure needs in both cloud and on-prem environments.
• Ensure robust monitoring, alerting, and incident response to maintain system performance and availability.
• Enforce DevSecOps practices including vulnerability management, access control, and compliance.
• Oversee environment provisioning and release readiness for production and non-production.
• Lead troubleshooting, root cause analysis, and continuous performance tuning.
• Support system upgrades, patching, and technical testing (e.g., stress/load tests).
• Drive process improvements, cost optimizations, and DevOps maturity.
• Promote a culture of continuous learning, innovation, and cross-functional collaboration.

Governance, Tactical Execution & Performance Management

• Participate in strategic and operational meetings, providing input and facilitating decision-making for tactical changes and internal initiatives.
• Review and contribute to internal/global projects, target setting, and budget planning aligned with sub-functional strategy.
• Manage and resolve critical escalations, consulting stakeholders and escalating high-impact issues as necessary.
• Monitor team and vendor performance against KPIs and SLAs, driving corrective actions and continuous improvement.
• Oversee functional and project budgets, ensuring alignment with business objectives and cost control measures.
• Track and report on progress, risks, and outcomes periodically and on demand using defined metrics and governance standards.

Qualifications
Education & Certifications

• Bachelor’s degree in Engineering, Computer Science, IT, or Electronics & Communication (4 years).
• Relevant certifications such as Certified Kubernetes Administrator (CKA), Microsoft Certified: Azure DevOps Engineer Expert, Alibaba Cloud DevOps Engineer, OpenShift Administrator Certification, vStack Platform Operations or Administration.

Experience

• Proven experience as a DevOps engineer or similar role, with strong understanding of software development and operations principles; 4 –5 years in technical architecture, application development, or operations.
• Experience with public and private cloud platforms (Azure, Alibaba, vStack, Apsara, OpenShift) is a plus.
• Proficiency in infrastructure automation tools such as Bicep and Terraform.
• Experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience with microservices architecture and serverless computing.
• Experience with Azure DevOps CI/CD or similar tools, infrastructure automation, monitoring systems, and incident management.
• Previous experience in Agile/Scrum environments.
• Experience in a Fintech or financial services environment preferred.
• Worked across diverse cultures and geographies; Pan Africa multi-cultural experience is advantageous.

Functional Knowledge

• Strong scripting and automation skills using Bash, Python, and PowerShell to support infrastructure provisioning, configuration, and troubleshooting.
• Hands-on experience with CI/CD tooling such as Azure DevOps, GitLab CI/CD, Alibaba Cloud DevOps, and pipeline automation in Kubernetes-native and hybrid environments.
• Deep understanding of cloud-native infrastructure and infrastructure-as-code (IaC) using Terraform, Bicep, or Ansible across Azure, Alibaba Private and Public Cloud, vStack, and OpenShift.
• Solid knowledge of networking, firewalls, DNS, and security best practices across hybrid environments.
• Expertise in containerization and orchestration using Kubernetes, OpenShift, and Helm, focusing on multi-OpCo platform delivery.
• Experience in observability and monitoring using Grafana, Prometheus, Loki, Azure Monitor, and Alibaba Cloud SLS.
• Proficient in platform environment design, automation of provisioning workflows, and lifecycle management of dev/test/prod environments.
• Integration of cloud-native services (APIM, Key Vault, Event Grid, Service Bus) into scalable application delivery.
• Familiarity with modern identity and access management, including Azure AD, RBAC, and Zero Trust principles.
• Solid understanding of incident, change, and problem management within CI/CD and DevSecOps practices.
• Experience supporting platform adoption by application teams through reusable templates, guardrails, and automation.

Core Skills

• Strategic Thinking – align platform evolution with Group and OpCo priorities.
• Analytical Mindset – interpret platform metrics and telemetry to drive improvements.
• Digital and Agile Delivery – apply agile practices to infrastructure delivery and DevOps maturity.
• Decision Making – make tactical and strategic decisions under constraints.
• Project Leadership – drive cross-functional platform initiatives to successful delivery.
• People Enablement – support team growth through coaching, collaboration, and knowledge sharing.
• Executive Communication – translate technical updates into business impact for stakeholders.

Behavioral Qualities

• Operationally focused – balance engineering innovation with platform stability and uptime.
• Detail-oriented – ensure compliance, consistency, and reliability in configurations and deployments.
• Results-driven – deliver tangible outcomes through automation and standardization.
• Proactive and accountable – anticipate issues and resolve them before impact.
• Collaborative – work closely with Dev, Ops, Security, and external vendors in a multi-OpCo setup.
• Organized and adaptable – manage multiple initiatives across cloud and on-prem simultaneously.