Senior Infrastructure Engineer at Tek Experts

Responsibilities
Incident & Problem Management

• Respond to and resolve escalated infrastructure issues from L1 support.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with L3 engineers and vendors for complex issue resolution.

Infrastructure Operations

• Monitor and maintain servers, storage, network devices, and cloud (Azure) infrastructure.
• Perform routine maintenance, patching, and upgrades across systems.
• Support backup, disaster recovery, and business continuity operations.
• Develop and execute daily maintenance scripts for preventive monitoring and reporting.

Automation & Scripting

• Create and maintain scripts (PowerShell, Bash, Python) to automate operational tasks.
• Support deployment and configuration of infrastructure using Infrastructure-as-Code (IaC) tools such as Ansible or Terraform.

Documentation & Compliance

• Maintain accurate documentation of systems, configurations, and procedures.
• Ensure compliance with internal policies and external frameworks (ISO 27001, PCI-DSS).
• Participate in audits and provide technical evidence as required.

Collaboration & Mentorship

• Partner with application support, DevOps, and security teams to ensure smooth operations.
• Mentor junior engineers and promote knowledge sharing within the team.
• Contribute to change management and release planning processes.

Qualifications
Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• ITIL Certification (Foundation or Expert v3 / Managing Professional / Master preferred).
• Microsoft Certified: Azure Administrator Associate.
• Oracle Certified Professional – Oracle Linux or Oracle Cloud Infrastructure Architect.
• Red Hat Certified Engineer (RHCE).
• VMware Certified Professional – Data Center Virtualization (VCP-DCV).
• Certified Kubernetes Administrator (CKA) (for RKE pods).

Experience & Skills

• 4+ years of experience in IT infrastructure support or systems administration.
• Strong knowledge of Windows/Linux servers, virtualization (VMware, Hyper-V), and networking.
• Hands-on experience with cloud platforms (Azure, AWS, GCP) and hybrid environments.
• Skilled with monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
• Familiarity with FinTech or banking compliance standards is highly desirable.
• Strong analytical and problem-solving skills, with a process-driven mindset.
• Excellent communication and stakeholder management skills.
• Proven ability to work in fast-paced, high-compliance environments.
• Multi-country or Pan-African experience is advantageous.