Configuration Engineer at Tek Experts

Responsibilities

• Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
• Define and enforce CI relationships, attributes, and lifecycle states.
• Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.
• Manage configuration and integration of third-party software and services across environments.
• Ensure third-party configurations align with internal standards and security policies.
• Track and document dependencies, licenses, and support agreements for third-party products.
• Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
• Support internal and external audits by providing validated configuration data and documentation.
• Monitor configuration drift and implement corrective actions.
• Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
• Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
• Integrate CMDB with asset management, change management, and monitoring systems.
• Work closely with IT operations, DevOps, security, and vendor management teams.
• Provide support for incident and problem management by supplying accurate configuration data.
• Participate in change advisory boards (CABs) and risk assessments.

Qualifications
Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).
• ServiceNow Certified System Administrator.
• HashiCorp Certified: Terraform Associate.
• Red Hat Certified Specialist in Ansible Automation.
• Python Institute – PCEP or PCAP.
• Certified Information Systems Auditor (CISA).
• BMC Remedy Administrator Certification (if applicable).
• CompTIA Server+ or Linux+ (for infrastructure fundamentals).

Experience & Skills

• 4+ years of experience in configuration management, infrastructure engineering, or IT operations.
• Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
• Familiarity with third-party software lifecycle and vendor management.
• Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
• Familiarity with ITIL framework and service management principles.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, high-compliance environment.
• Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.
• Knowledge of IT operations SLA management.