Fresh Opportunities at OJ Wale Pillars Metal and Tech Limited

Job Description

• Recruiting, training, and developing staff making sure that staff get paid correctly and on time.
• Organizing staff training sessions and activities.
• Monitoring staff performance and attendance.
• Pensions and Benefits administration.
• Approving job descriptions and advertisements
• Looking after the health, safety, and welfare of all employees.
• Advising line managers and other employees on employment law and the employer’s own employment policies and procedures.
• Ensuring candidate shave the right to work at the organization.
• Negotiating salaries, contracts, working conditions, or redundancy packages with staff and representatives.

Requirements and Qualifications

• Bachelor’s degree in human resources, business, or a related field.
• 2 years of experience as an HR Officer or similar HR role
• Excellent knowledge of various HR functions such as pay & benefits, recruitment, onboarding, evaluation, training & development, etc.
• Good understanding of labor laws
• Proficient in MS Office
• Good knowledge of HR software’s such as ATS, HRIS, and Recruitment Marketing platform
• Outstanding organizational and time-management skills
• Excellent communication and interpersonal skills
• Problem-solver
• Good decision-making skills
• Strong ethical standards

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Responsibilities

• Implementing and managing HR policies and procedures
• Managing recruitment processes, including resume screening, scheduling interviews, and conducting background checks
• Maintaining employee records and updating HR databases
• Managing employee benefits and compensation packages
• Conducting performance evaluations and providing feedback to employees
• Addressing employee relations issues and resolving conflicts
• Ensuring compliance with labor laws and regulations
• Preparing and presenting HR-related reports to management
• Managing employee separation processes

Qualifications

• Bachelor's degree in Human Resources Management or related field
• 5+ years of experience in HR or a related field
• Familiarity with HR-related laws and regulations
• Proficiency in Microsoft Office
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to maintain a high level of confidentiality
• Detail-oriented and able to prioritize tasks.

Salary
N250,000 - N300,000 Monthly. 

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Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements and Qualifications

• BSC, HND.
• 1+ years of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanor.
• Experience with customer service software and tools (preferred).
• Strong computer literacy skills.
• Ability to learn new information quickly.
• Commitment to providing excellent customer service.
• Flexibility to work various shifts and schedules.
• Ability to handle pressure and stress effectively.
• Enthusiasm for building relationships with customers.

Required Skills:

• Excellent communication and interpersonal skills.
• Patience and empathy in addressing customer inquiries and concerns.
• Problem-solving abilities to resolve customer issues efficiently.
• Knowledge of products or services to provide accurate information.
• Time management skills to handle multiple customer interactions.
• Adaptability to different communication channels (phone, email, chat, etc.).
• Ability to remain calm and professional in high-pressure situations.

Salary
N150,000 Monthly.