Jobs at Cove Real Estate & Construction

Job Summary

• Our client is seeking a highly organized and detail-oriented HR and Admin Officer to join their HR and Administration team. The HR and Admin Officer, will play a key role in supporting the human resources and administrative functions of the company, ensuring compliance with company policies and procedures, and contributing to the growth and success of their organization.

Job Description

• Responsible for onboarding and training of new drivers and assistant drivers.
• Maintain accurate and up-to-date employee records, including personnel files and benefits information
• Responsible for employee payroll, administering employee benefits, including health insurance and other company benefits
• Assist with performance management, including performance evaluations and disciplinary actions
• Support the development and implementation of HR policies and procedures
• Responsible for all background verifications required before onboarding drivers and assistant drivers.
• Serve as liaison between staff, executives, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planning.
• Oversee Company operations and employee productivity, building a highly inclusive culture
• Manage employee relations, including conflict resolution and employee engagement
• Oversee daily office operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning and coordinating annual corporate meetings, and scheduling routine facility maintenance.
• Coordinate travel arrangements, meetings, and events
• Perform all other tasks incidental to the job role.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or related field
• 3+ years of experience in human resources, administration, or a related field
• Strong understanding of human resources principles, practices, and regulations
• Excellent organizational, communication, and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Proficient in Microsoft Office
• Ability to work in a fast-paced environment and meet deadlines

Preferred Qualifications:

• Experience in the Real Estate and Construction Industry
• Knowledge of employment law and compliance regulations
• Familiarity with HR analytics and metrics

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing real estate company
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

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Who we are looking for

• We are looking for a driven, ambitious, passionate and committed Customer Experience associateto join the team as we grow and expand across Africa and beyond.
• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
• Fluency in English (written and spoken) is compulsory and also a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Job Description & Summary

• Manage and enhance customer and partner relationships with a keen sense of brand impact.
• Own and manage client communications. Support the technical team by reviewing communications and advising on proper and professional ways to communicate both verbally and written. Be highly professional at all times with a keen eye towards brand protection and elevation.
• Act as the first line of escalation for all customer complaints
• Maintain high confidentiality and provide deep customer insights gleaned to management to aid critical decision making
• Assist in maintaining clear and open two-way channels of communication with other departments within the company.
• Conduct research to recognize and identify unmet customer needs.
• Ensure effective provision of answers to questions and inquiries from the public about COVEpropertiesand services.
• Cross-sell other products to customers
• Regularly meet with customers and be able to engage and gain the confidence of C-Suite executives.
• Be able to represent the company in seminars, webinars and conferences.
• Prepare sales contracts and assisting the technical team in engaging customers during the contract process
• Create and use Newsletters to constantly inform, engage and enlighten our customers and partners and promote products and platform services.
• Implement appropriate business models for improving customer engagement.
• Plan and provide operational strategies for getting the pulse of customers and increasing customer satisfaction
• Negotiate business deals & contracts with potential and existing clients.
• Collaborate with company executives on improving customer satisfaction.
• Assist in the company’s branding and media communication activities such as social media engagements, advertisements, marketing collaterals and web site.
• Prepare business proposals/bids and presentations
• Other duties as assigned by your line manager.

Qualifications Required

• B.Sc / M.Sc Degree in Business Administration, Economics, Marketing or other relevant fields. MBA would be an advantage.
• 2 - 6 years relevant work experience.
• MUST have completed NYSC
• Experience in sales and/or business development operations (REAL ESTATE Industry experience is a bonus).

Skills and Competencies:

• Business research and market intelligence.
• Outstanding customer service and conflict resolution skills.
• Good personal presentation and professionalism.
• Good organization and prioritization skills.
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Attention to details.
• Proficiency in use of Microsoft Office Suite, specifically Excel and PowerPoint.