Jobs at Touchcore Technology Limited

Job Summary

• The HR & Admin Manager will oversee all aspects of human resources and administrative functions in alignment with the company’s goals. The role focuses on building a strong organizational culture, optimizing people operations, and ensuring seamless administrative support. The ideal candidate will work closely with leadership to attract, retain, and develop top talent while ensuring compliance and operational efficiency in a fast-paced IT sales environment.

Key Responsibilities

• Develop and implement hiring strategies to attract top IT and sales talent.
• Manage end-to-end recruitment, onboarding, and employee lifecycle processes.
• Design and execute performance review systems to drive high performance.
• Identify and address performance gaps and facilitate individual growth plans.
• Conduct training needs analysis and implement tailored L&D programs.
• Oversee leadership development initiatives and skill enhancement workshops.
• Build and sustain a positive workplace culture to boost employee satisfaction.
• Implement recognition and reward programs to retain top performers.
• Oversee payroll administration and benefits programs.
• Conduct market research to ensure competitive compensation structures.
• Ensure compliance with labour laws, data protection regulations, and industry standards.
• Develop and update HR policies and employee handbooks.
• Act as a trusted advisor to leadership on people strategies and organizational change.
• Partner with sales and IT leaders to align HR initiatives with business objectives.
• Analyze HR metrics (attrition, engagement, recruitment efficiency) to provide insights.
• Present regular reports on workforce trends to guide strategic decision-making.
• Oversee office administration, facility management, and vendor coordination.
• Manage travel arrangements, office supplies, and general company logistics.
• Ensure proper record-keeping and documentation for legal and organizational purposes.

Key Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 4–8 years of experience in HR and administration, ideally in tech or sales-driven organizations.
• Strong knowledge of HR practices, labour laws, and administrative processes.
• Excellent interpersonal and communication skills with a collaborative approach.
• Proficiency in HR analytics tools, HRMS, and ATS platforms.
• Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Strategic thinking with a focus on achieving measurable business outcomes.
• Experience in working with IT sales professionals or similar industries.
• Certifications in HR (e.g., SHRM-CP, HRCI, PHR) are a plus

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Job Description

• The Operations Lead will oversee the day-to-day operational functions of the organization, ensuring efficient workflows, resource optimization, and alignment with business goals.
• This role is pivotal in driving operational excellence, streamlining processes, and ensuring that the company’s IT sales and services are delivered seamlessly.
• The ideal candidate will possess a strategic mindset, excellent problem-solving skills, and a strong background in operations within a tech or IT sales environment.

Key Responsibilities

• Develop and implement operational strategies to support the company’s growth and sales objectives.
• Collaborate with leadership to establish key performance metrics and goals for operational efficiency.
• Identify and mitigate risks impacting operational success.
• Analyze existing workflows and implement improvements to enhance efficiency and reduce costs.
• Automate processes where applicable to streamline operations.
• Ensure compliance with industry best practices and company standards.
• Manage and coordinate cross-functional teams to ensure smooth operations across departments.
• Provide coaching and leadership to drive team performance and accountability.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Collaborate with sales and marketing teams to ensure operational alignment with sales initiatives.
• Oversee the timely and efficient delivery of IT products and services to clients.
• Manage vendor relationships and supply chain logistics for IT products.
• Track operational performance using data analytics and reporting tools.
• Provide regular updates to management on operational efficiency and project status.
• Use data-driven insights to recommend and implement operational changes.
• Plan and manage budgets for operations-related activities.
• Optimize the use of resources to align with business priorities.
• Monitor expenses and implement cost-control measures.
• Oversee administrative functions, including office management, vendor coordination, and compliance.
• Ensure proper documentation and record-keeping for operational processes.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field (MBA preferred).
• 5  - 8 years of experience in operations management, preferably in the tech or IT sales industry.
• Proven experience in managing teams and implementing process improvements.
• Strong knowledge of operational frameworks and supply chain management.
• Excellent organizational and problem-solving skills.
• Proficiency in operations management tools, CRMs, and ERP systems.
• Data-driven mindset with expertise in analytics and reporting.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Familiarity with IT products, sales cycles, and service delivery models.
• Experience with process automation or AI tools.
• Certifications in operations management (e.g., Lean Six Sigma, PMP) are a plus.