Jobs at Precious Palm Royal Hotel

Job Description

• We’re looking for a professional, experienced housekeeping manager to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us.
• You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget.
• Experience in a supervisory role overseeing housekeeping staff or a similar role is required. If you have excellent communication skills and leadership experience, we highly encourage you to apply.

Responsibilities

• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed

Qualifications

• Candidates should possess a Bachelor's Degree qualification.
• 3+ years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
• At least 2+ years experience in hospitality or guest services
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service

go to method of application »

Job Brief

• We are looking for a Front office manager to manage our reception area.
• You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guest services.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call centre agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

Requirements and skills

• High School Diploma; additional certification is a plus.
• 0 - 3 years of work experience.
• Proven work experience as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills.

go to method of application »

Job Brief

• We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience.
• The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance.
• The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Culinary School Diploma or Degree in Food Service Management or related field
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded.

go to method of application »

Job Brief

• We’re looking for a flexible and versatile marketer who will be responsible for the growth of our inbound sales channels.
• Marketing Manager responsibilities include tracking and analyzing the performance of advertising campaigns, managing the marketing budget and ensuring that all marketing material is in line with our brand identity.
• To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects.
• Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Requirements and Skills

• BSc / MSc Degree in Marketing or related field
• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement