Jobs at MacTay Consulting

Job Summary

• We're seeking a highly skilled Home Broadband Support Engineer to join our FTTH Operations team as the single point of contact (SPOC) for all onsite home broadband quality issues.
• As a key member of our team, you'll be responsible for ensuring the highest quality of home connection activities and surveys for Access Point installations.
• Your expertise will help drive customer satisfaction and loyalty by delivering exceptional broadband experiences.

Key Responsibilities

• Serve as the primary point of contact for onsite home broadband quality issues, providing technical expertise and resolving complex problems.
• Conduct thorough vetting of home connection activities and surveys to ensure quality and accuracy.
• Collaborate with internal teams to drive quality initiatives and improve overall customer experience.
• Install, troubleshoot, and maintain fiber optic cables and ONTs to ensure proper function and alignment.
• Identify and escalate home issues during installation and perform repairs or adjustments as needed.
• Provide quality customer service, interact with clients, and understand their needs to ensure customer satisfaction.
• Conduct site surveys to identify customers' Wi-Fi extender needs and installation methods.
• Enforce quality control on provisioning , structured cabling, ONT installations and Wi-FI Surveys and all related home network activities.
• Oversee and execute onsite fault resolution, troubleshooting, and maintenance activities for FTTx customer’s home network in compliance with standard operating procedures (SoP) and SLA.
• Responsible for onsite customer support for faulty ONT diagnosis and replacement.
• Prepare routine reports on home network performance, fault resolution and installations as may be necessary
• Work with customer management team to support with backend customer issue troubleshooting and resolution

Requirements

• Strong technical background in FTTH networks and broadband technologies.
• 1-2 years of experience in telecommunications, fiber optics, or a related field.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Fiber Optic Association (FOA) certification or similar certifications will be an added advantage.

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Job Summary

• The business development unit of FTTH Operations is in need of Business Development Agents (BDAs) to drive organization's ambition of owning the home via quality opportunity polygons identification and development for the FibreX broadband business. 

Responsibilities
A Business Development Agent who can do FTTh business development field work, must have a track record for the following daily responsibilities:

• Scope-out viable areas for FTTH deployment.
• Conduct preliminary technical, demographic & economic survey to determine viability of OPs for FTTH deployment.
• Engage estates & gated communities for MoU agreement 
• Track opportunity pipelines (OP) for survey, MoU execution and deployment 
• Support the salesforce and complete FTTh sales where the opportunity arises.
• Develop standard CSR models to support quick & agile MoU negotiations 
• Drive quick responses for MoU execution by estates, realtors & gated communities.

Requirements
The person must:

• Possess a Bachelor's Degree with 1-2 years work experience.
• Very social & professional 
• Have a strong business network & acumen 
• Be extremely familiar with his/her city of operations, 
• Understand the FTTh value chain, i.e. the product and solution features; the underlying technology & the environmental peculiarity in Nigeria 
• Know the key stakeholders for a successful FTTh deployment and sales conversion.

 Skills & Competencies:

• MS office suite
• Excel for data analysis work 
• Google map or any GIS app for mapping & evaluating opportunity polygons
• An excellent knowledge of the city/region of operation.