Job Opportunities at VDT Communications Ltd

The Role

You Will Be Responsible For

• Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
• Collaborating with the sales team on account strategy development for assigned customers.
• Defining best practices, metrics and goals and leading the Customer success teams towards achieving these.
• Ensuring a high degree of customer renewals.
• Building strong product expertise and providing training & ongoing support to key accounts as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 11-50 people.

Ideal Profile

• You have at least 5 years experience within a Customer Service or Customer Success role, ideally within the Telecommunications industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong mentor and coach who can build high performing teams
• You enjoy finding creative solutions to problems
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are willing to undertake 0-30% travel.

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The Role

You Will Be Responsible For

• Advising on audit findings and providing recommendations on IT control measures.
• Oversee and enhance service quality control systems.
• Analyze service incidents and propose solutions.
• Ensuring proper documentation of IT audit procedures.
• Organising and executing audits of IT processes to ensure compliance with policy.
• Ensuring that audit plans are carried out and audits delivered in a timely manner.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 2 years experience, ideally within a IT Audit role.
• You have excellent written and verbal communication skills.
• You have working knowledge of audit
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments