Jobs at DM Holdings

Job Summary

• We urgently require the services of an experienced Front Office/Receptionist who has a minimum of 3 years’ experience in front office of a reputable and a standard Hotel or Service Apartment.

Responsibilities

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with the Manager on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the Company’s standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Answering questions about facilities and about local transport, places of interest and entertainment
• Using sales skills to promote additional hotel services and facilities
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.

Requirements

• The ideal person must possess OND, HND or Bsc in any relevant field.
• A certificate in the Hospitality Industry and knowledge of operational hospitality software for the front office will be an advantage
• Live around Ogba, Ojodu Berger, Agege, Ikeja Axis.

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Requirements

• B.Sc / B.Tech / B.Eng in Computer Science / Computer Engineering
• Candidate must be able to execute test cases with high precision and detail, diligently checking each step and documenting differences.
• Must be able to write software requirements document
• Design the architecture, modules, interfaces, and data for a system to satisfy specified requirements.
• Must be very proficient with database design and implementation
• Very proficient with MS SQL Server, and/or any other query language.
• Must be a fast learner, familiar with MS office packages
• Must be a team player
• Male/Female between the age of 21-28 years
• Live around Ogba, Ojodu Berger, Akute, Agege, Ikeja Axis
• Fair knowledge of computer hardware.

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Job Description
The duties & responsibilities are not limited to the following;

• To develop new business relationships, identify prospects and follow through till the rent is closed.
• Utilize systems and coordinates customer service requirements as appropriate.
• Prepare a proper marketing report on rent activities to superiors through scheduled reporting structure.
• Design/ draft content filled proposals to prospective clients or customers.
• Arrange/design advertising to promote the Luxury Shortlet Apartments
• To maintain effective relationships with existing clients in order to retain business
• Present the Apoetments to potential clients through face-to-face meetings, cold calls and emails.
• Schedule and conduct apartment visits and follow up effectively with client till closure

Requirements

• BSc Degree in Estate Management or any relevant Social Science or Acts discipline.
• Minimum of 3 years’ experience in sales of Luxury Apartments
• Good presentation and communication skills.
• Proficiency in the use of Microsoft packages.