Jobs at BrainShare Technologies

Key Responsibilities

• Greet and welcome visitors in a friendly and professional manner
• Answer and direct phone calls to the appropriate department or staff member
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain a clean and organized front desk area and board room
• Assist with administrative tasks as needed, such as data entry, filing, and document preparation
• Schedule appointments and meetings for staff members
• Perform other duties as assigned by management

Key Performance Index:

• Maintain a high level of customer and visitor satisfaction, by providing excellent customer service and ensuring visitors feel welcome and comfortable.
• Answer calls promptly, transfer calls accurately, and take messages efficiently.
• Complete tasks accurately and on time.
• Maintain a professional attitude at all times, and communicate clearly and effectively with visitors and staff members.

Requirements

• Minimum of 1 year of experience in an IT or Telecommunication company
• Great personality with a positive attitude
• Excellent communication skills, both written and verbal
• Commanding personality to handle stressful situations with ease
• Female
• Computer proficiency with knowledge of Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively

Skills Required:

• We need a female Front Desk Executive with a minimum of 1 year of experience in an IT or Telecommunication company.
• The ideal candidate will have a great personality, excellent communication skills, a commanding personality, and computer proficiency.

Salary
N100,000 - N120,000 monthly.

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Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back-up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution
• Must have 1 year cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
• A focused, self-motivated Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focused on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation..
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

Demand on the Job:

• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• May be required to work weekends and in shifts.

Salary
N100,000 - N200,000 / Month.