Technical Support Officer at BrainShare Technologies

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back-up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution
• Must have 1 year cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
• A focused, self-motivated Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focused on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation..
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

Demand on the Job:

• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• May be required to work weekends and in shifts.

Salary
N100,000 - N200,000 / Month.