Fresh Vacancies at Netcom African Limited

Job Summary

• Successful applicants will be deployed to a team where you will be exposed to technologies specific to that team.
• Six months traineeship with potential for full-time employment after satisfactory evaluation.

Qualifications

• A Degree or Higher Diploma in Computer Science or Engineering or related fields with at least a second class upper or upper credit not earlier than 2019.
• Must have completed NYSC.
• Must not be above 26 years of age by December 2021

Desirable Traits / Skills / Knowledge:

• Passionate about Information & Communication Technology.
• Adaptable and positive attitude towards learning new skills.
• Committed to delivering excellent services.
• Exceptional oral and written communication skills.
• Innovative thinker.

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Job Summary

• Responsible in complementing the delivery of field related Netcom Services to our clientele in conjunction/collaboration with other field units.

Key Duties & Responsibilities

• Delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to below:
  • Connectivity Services
  • Fiber
  • Dedicated Internet Access (DIA)
  • VSAT
  • Broadband Internet Access (BIA)
  • Security Services
  • Enterprise Security Applications
• Related to FSE activities:
  • Survey
  • Installation
  • Relocation
  • Retrievals
  • Preventive and Corrective Maintenance
  • Technical assistance to our partners
  • Related technical support to our internal and external clients.
• Mandatory Safety-First policy to be adhered to.
• FSE staff is to sport essential PPE in any activity in the field.
• Timely adherence to agreed client schedule.
• Provides real-time updates to Supervisor/HOD on the assigned task from start of assigned activity to completion.
• Ensures that the clientele is well informed of the activity being carried out at the onstart and acknowledged confirmed completion.
• Submits timely activity reports and forms to FSE supervisor & HOD in line with FSE procedures, workflows, work instructions:
  • Ensures that all activities assigned are carried out to the letter.
• Ensure that all activities carried out are according to company-defined standards.

Experience, Education and/or Professional Qualifications

• Bachelor's Degree in Electrical / Communications / Engineering or its equivalent.
• At least with 3 years experience in the telecom or ISP industry (operations experience).
• Preferred inclusive related hands-on experience in the telecoms and ISP.

Essential Skills / Knowledge / Traits:

• Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics
• Basic Engineering knowledge and practice.
• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer-oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written to be able to deliver instructions to internal and external clients.
• Excellent team player.
• Excellent assessment skills.
• Able to use, operate, assess and interprete gathered data from:
  • Data Tester
  • Spectrum analyzer
  • Ground tester
  • Multi-meter, Voltage and current
  • BW tester
  • PC and test applications
• Proficient in the use of communication tools for real-time reporting/updating.

Desirable Skills / Knowledge / Traits:

• Knowledge in IT-related activities.
• Knowledge in basic networking and monitoring.
• Knowledge and experience in basic electrical circuits with hands-on preferred.
• Knowledge in telecom power systems with hands-on preferred

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Location: Victoria Island, Lagos

Job Objective

• Create a superior end-user experience by providing operational support and enhancements for a wide range of IT devices, applications, hardware, network, systems and services, supported by large team of skilled IT professionals.

Job Summary

• Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

• Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
• Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
• Implement, maintain real time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit / registry) and ad-hoc administration and reports with and without use of ManageEngine ticketing system and other generated data and reports.
• Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
• Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom Business Development Department (BDD) Account Manager of concrete opportunities as applicable.
• Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
• Work with the Netcom IT capability owners to further advance the IT environment at Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
• Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.
• Any other task as assigned by VP operations.

Requirements
Experience, Education and/or Professional Qualifications:

• A preferred Degree in any of the following areas - Electronics, Computer Engineering, Computer Science and other core sciences with a strong basis for ICT.
• Mandatory 2 - 5 years experience in a similar role for network, systems and user support, and new solutions implementation support.
• ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification(s).

Essential Skills / Knowledge / Traits:

• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Knowledge of ticketing system, Service Level Agreement, key performance indicators.
• Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, VOIP, conference system) troubleshooting installation and troubleshooting.
• Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
• Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
• Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
• Advanced communication, relationship management and team working skills.
• Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
• In-depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Basic knowledge of servers, cloud computing & security.

Desirable Skills / Knowledge / Traits:

• Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
• Knowledge of endpoint protection, antivirus, monitoring, control and other device security products and solutions.
• Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
• Knowledge and hands-on experience with back-up and recovery systems and applications.