Fresh Vacancies at LS Scientific Limited

Job Description

• Installation, Calibration and Commissioning of assigned equipment: Laboratory equipment and quality control equipment
• Research and identify solutions to software and hardware issues
• Carry out routine maintenance of laboratory equipment
• Diagnose and troubleshoot technical issues, including equipment setup and installation
• Ask customers targeted questions to quickly understand needs
• Track system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate unit
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate technical solutions and ensure all issues are properly logged
• Carry out layout designs using AutoCAD
• Train customers on application of assigned equipment
• Prioritize and manage several customer requests per time
• Follow up with clients to ensure systems/equipment are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals.

Requirements

• First degree in Electrical Engineering/Electrical Electronics/Mechanical Engineering is compulsory
• Minimum of 4 years working experience in a similar role
• Proven work experience as a Technical Support Engineer handling laboratory and quality control equipment like autoclaves, Auto titration Units, Auto Distillation Units, Packaging Systems, general microbiology equipment, balances, HPLC, spectrophotometers, Chromatography equipment etc.
• Hands-on experience with repair, maintenance and equipment calibration
• Prior experience with us of AutoCAD
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal.

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Job Description

• The Sales Administrator is a supportive role that acts as an administrative support to the Sales Team
• Support the Sales Team by managing schedules, creating sales documents, quotes and proposals, generating sales related reports for management
• Handle and prioritize prospects and customer requests
• Meet customer needs by proffering the appropriate solutions based on orders received.
• Serve as liaison with other departments in the company to gather documentation and data for supporting the Sales Team as well as liaison for internal requests for the sales team
• Maintain in-depth product knowledge of the service offerings of the company
• Monitor sales activity and recommend improvements
• Respond to customer complain and requests within agreed turnaround time

Requirements

• First Degree in Sales & Marketing/Business Administration/Fields of Applied Sciences
• Minimum of 3years working experience in a similar role
• Proficient with general office applications and sales software, especially Trade Gecko, Microsoft Excel and PowerPoint.
• Prior experience using trade Gecko is an added advantage
• Working knowledge of Sales order process and documentation
• Accuracy and attention to detail
• Strong organizational, presentation, and customer service skills
• Strong written communications skills
• Skilled as an active listener and with high level of focus
• Ability to multi-task and adapt to changes quickly
• Ability to identify customer needs from basic information provided
• Self-motivated with the ability to work in a fast moving environment

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Job Description

• Manage a portfolio of assigned accounts and brands
• Develop positive relationships with clients and grow our business by building successful, long-term client relationships.
• Drive sales in accordance with the agreed portfolio and target
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise sales representatives to ensure business growth
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Requirements

• Bachelor's degree in Sales & Marketing, Applied Sciences or related Science disciplines
• Minimum of 8 years working experience in a similar Sales role and a minimum of 10 years working experience
• Prior work experience as a Sales account manager or Sales account executive
• Industry experience in Sales of Laboratory equipment/Quality Control equipment is mandatory
• Previous sales experience in the following sectors Food and Beverages, Pharmaceuticals, Medical is key
• Previous sales experience with the following equipment is an added advantage HPLC, Autoclaves and Spectrophotometer
• Hands on experience in sales and an ability to deliver an excellent customer experience
• Knowledge of CRM software and MS Office (Salesforce, Trade gecko, MS Excel and PowerPoint in particular)
• Understanding of sales performance metrics
• Proven track record and ability to initiate and deliver new deliver projects
• Strong business acumen with a problem-solving attitude
• Excellent communication, presentation and negotiation skills