Technical Service Engineer at LS Scientific

Job Description

• Installation, Calibration and Commissioning of assigned equipment: Laboratory equipment and quality control equipment
• Research and identify solutions to software and hardware issues
• Carry out routine maintenance of laboratory equipment
• Diagnose and troubleshoot technical issues, including equipment setup and installation
• Ask customers targeted questions to quickly understand needs
• Track system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate unit
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate technical solutions and ensure all issues are properly logged
• Carry out layout designs using AutoCAD
• Train customers on application of assigned equipment
• Prioritize and manage several customer requests per time
• Follow up with clients to ensure systems/equipment are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals.

Requirements

• First degree in Electrical Engineering/Electrical Electronics/Mechanical Engineering is compulsory
• Minimum of 4 years working experience in a similar role
• Proven work experience as a Technical Support Engineer handling laboratory and quality control equipment like autoclaves, Auto titration Units, Auto Distillation Units, Packaging Systems, general microbiology equipment, balances, HPLC, spectrophotometers, Chromatography equipment etc.
• Hands-on experience with repair, maintenance and equipment calibration
• Prior experience with us of AutoCAD
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal.