Fresh Vacancies at ICS Outsourcing Limited

Reports to: MD/CEO
Status Full-time

Job Summary

• This role includes leading and managing B2B wholesale operations through Our Client wholesale marketplace outlets across Nigeria, B2C sales through Our Client Clinics, and various internet sales outlets (i.e. Our Client website, Jumia, Konga, Jiji), and developing new business opportunities for Our Client Equipment Sales division. Working collaboratively with others, his or her principal business objective is to build and maintain high levels of sales, margin and manage inventory.
• He or she develops business partnerships to maximize company profits, this requires A knowledge of healthcare equipment manufacturers and suppliers. Manager may interact with MD/CEO several times a week to receive guidance and feedback.

Responsibilities

• Development of B2B distribution channels for sales through direct business relationships such as already-established Our Client -Hospital/HMO Partnerships or state and federal government entities and other private healthcare institutions.
• Grow the wholesale business by identifying and developing sales to suppliers in the medical equipment market and other wholesale businesses e.g. pharmacies.
• Pursuit and development of any business opportunities related to the Our Client equipment sales business.
• Track and monitor progress against retail and fulfill retail orders to maximize profitability and volume
• Track performance by product and customer, and engage customers on a regular basis to foster strong relationships
• Manage full logistics chain (purchasing, Inventory management, distribution) including liason with Our Client Clinic cachement areas, in an effort to coordinate the business and facilitate expansion
• Be responsible for and achieve sales and margin budgets.
• Ensure supplier partners meet Our Client'S standards for business
• Monitor and track inventory and stock levels
• Help identify slow and fast moving items; make related recommendations as needed
• Work collaboratively with Our Client Physiotherapy and Home & Eldercare teams to achieve desired business outcomes
• Interact with internal and external peers and/or managers to exchange routine information related to assigned tasks
• Manage relationships in a manner acceptable to others and to the organization
• Stay abreast of industry-related trends and developments across the Physiotherapy/Rehabilitation/Home & Eldercare industry; prepare relevant recommendations as needed

Minimum Qualifications
Educational Background:

• HND or Bacheolor's degree required, with accredited study in business management, marketing, logistics, financial analysis or retail and trade management .
• 6 years of work related experience required; at least 3 year of sales, or logistics experience in a retail or healthcare environment preferred. Prior experiencee In contracting, must be numerate and understand Inventory

Competency and Skills Requirements
Critical Characteristics:

• Initiative - Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Compliant and Professional - Model the behaviors expected of all OUR Client employees including a drive for results, with a demonstrable bias for action; commitment to Our Client policies; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity. Act In accordance with policy.
• Negotiation - Explores positions and alternatives to reach outcomes that gain acceptance of all parties.
• Drive for Results - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence.
• Shows a passion for improv ing the delivery of services with a commitment to continuous improvement.

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Unit: Marketing & Business Development
Reports to: Marketing & Business Development Manager
Status: Full-time

Job Summary
Marketing and Business Development Department Support:

• Execute business development strategy for Physio Centers of Africa in alignment with the marketing and business development plan set by executive leadership. In support of the executive ensure that the overall plan and direction is well communicated with all Internal and external stakeholder groups to ensure seamless execution of the plans.
• Be conversant with and monitor market development, competition and service pricing & quality in order to evolve the marketing and business development strategy, plan, products and pricing for OUR CLIENT.
• Support the executive leadership on plan and budget development, editorial direction and collateral and program design (Including the evolution of the website) In support of key account development.
• Collaborte with Social Media Consultant and ensure that social media marketing campaign and execution is in line with the overall business development plan. Assist where needed on reviews and execution of the digital/social media and offline marketing strategy to ensure seamlessness with the needs of key accounts.
• Execute offline marketing campaigns and events across all product lines (physiotherapy, equipment sales, elder/homecare and training). Ensure that we are appropriately represented in the right conferences (trade, physician and hospital groups, corporate, etc), print media and medical journals to reach our target groups. Run activitations as appropriate with key customer facing bodies (BtoB and BtoC).

Key Account and Business Development:

• Drive the design, development and delivery of the strategy for OUR CLIENT’s client acquisition and sales growth:
  • Create and manage the Client database (hospitals, doctors, HMO's and other partners);
  • Ensure acquisition strategy is in place for each
  • Develop the necessary products, marketing materials, contracts and MOU's etc to capture and develop the client's business (see above alignment required)
  • Ensure that a visit and activation plan Is In place for the different segments and he/she Is executing against those targets which are a head office responsibility (hospitals, hmo's corporates, etc)
  • Monitor progress with each customers segment and adjust strategy as needed
• Ensure that the targeting and detailing plans of the physios are in place and monitor the plan execution and relationship developmnet of the Physiotherapists with respect to Individual doctors, clubs, and other organzations best managed by the PT fieldforce as opposed to corporate efforts.
• Develop, screen and maintain the catalogue of presentations, marketing collatorals, agreements, etc for use with the different client target groups. Ensure that there is appropriate collaboration with markeing and other support Interfaces to ensure that the right materials are available at the right time.
• Monitor referral growth and business coming from each client segment In order to ensure that the approach Is adjusted to meet the needs and achieve growth targets (ensure collatorals, programs, presenations, proposals etc are made to meet each group. Liaise with marketing and digital team to ensure execution)
• Research into relationships that should be developed and manage effective partnerships with both existing and new key corporate partners
• Innovate and offer new ideas and approaches for developing OUR CLIENT, building relationships with other prospective business partners and with other networks and members where appropriate.

Minimum Qualifications

• Degree qualification in physiotherapy, pharmacy or MBA, Marketing, Public Relations or other relevant work
• If no educational background In healthcare previous exposure to the sector and a keen Interest In the sector
• Has had exposure to the core tenants of brand marketing with a good understanding of the 4 P's (Price, product, promotion, positioning) and basic selling skills and account management
• At least 3 years’ experience working in a marketing and or business development role in a corporate environment.
• At least 3 years’ experience of developing and implementing key customer selling, account management, sales or business development activities
• Solid English, writing and communications skills and exposure to content development for different communication channels including emails, adverts, presentations, etc.
• Extensive use of project management approaches including setting project plans, budgets and schedules.