Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is looking to hire a highly organized, energetic, and operationally strong Field Operations Manager to oversee the organisation’s field outreach team in Lagos.
This is a hybrid role combining field team supervision, operational coordination, reporting, quality assurance, performance management, and business outreach support.
This role is ideal for someone who is/can:
- Highly organized
- Manage people and movement effectively
- Comfortable operating in fast-paced environments
- Balance field execution with operational coordination.
Responsibilities
Field Team Supervision
- Supervise and support assigned field outreach executives
- Monitor daily movement, activity, and productivity of field teams
- Ensure outreach activities are conducted professionally and according to approved processes
- Provide real-time coaching and support to field representatives
Training & Coaching
- Help onboard and train new field representatives
- Conduct regular coaching sessions on communication, professionalism, lead qualification, outreach techniques, and compliance awareness messaging
- Support continuous improvement of field performance and execution quality
- Identify skill gaps and recommend additional training where necessary
Operational Coordination
- Coordinate daily territory assignments and outreach schedules
- Ensure proper coverage of assigned Lagos business districts
- Help manage field logistics, attendance, reporting, and workflow coordination
- Track operational bottlenecks and escalate issues quickly
Performance Management
- Monitor KPIs including businesses visited, conversations completed, attendance rates, qualified opportunities, and follow-up conversion
- Hold team members accountable to activity and quality standards
- Help identify underperformance early and implement corrective action
Reporting & Data Management
- Consolidate and submit daily and weekly operational reports
- Maintain accurate records of outreach activity, pipeline status, field performance, and operational insights
- Work closely with internal teams to ensure proper lead handoff and follow-up
Quality Assurance
- Conduct periodic field shadowing and spot checks
- Ensure leads generated meet quality standards
- Improve scripts, messaging, and outreach approaches based on field feedback
- Monitor professionalism and brand representation
Market & Operational Feedback
- Gather intelligence from the field regarding: business pain points, compliance awareness, operational challenges, and customer objections
- Provide structured feedback to management to improve strategy and execution
Must have skills
- Excellent communication
- Relationship building skills
Qualifications
- Bachelor’s Degree/HND in any discipline.
- Preferred experience in one or more of the following; Field Sales Supervision, Field Marketing Operations. Merchant Acquisition, Business Development, Activation Campaigns, Customer Engagement, Telesales Management or Operational Co-ordination.
- Minimum of 4-5 years of experience preferrable in any of the above.
- Experience managing distributed teams is a strong advantage.
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Our client, a retail and corporate gifting industry is looking for a Brand, Communications & Marketing Manager (Brand Architect), who will design the marketing infrastructure and communication strategies required to support a 50-store footprint. You will not just manage a brand; you will build the \"connective tissue\" that ensures our Retail, Digital, and B2B units operate as one seamless, high-growth engine.
The ideal candidate will transition the organisation from a niche brand into a high-accessibility, multi-location retail leader, scaling the brand ecosystem to 50 stores within 5 years.
This role reports to the Chief Executive Officer (CEO).
Responsibilities
Strategic Brand Evolution & Scaling
- Lead the strategic shift from \"premium/exclusive\" to \"accessible/approachable,\" ensuring the brand resonates with a broader mass-market audience without losing its 37-year heritage.
- Design and execute the \"Go-To-Market\" playbooks for new store openings as we scale toward our 5-year growth target.
- Ensure brand consistency across all physical and digital touchpoints, making sure the organisation\'s identity is recognizable in every city we enter.
2. Marketing Ecosystem Synergy
- Architect \"Universal Campaigns\" where a single brand narrative effectively drives foot traffic to physical stores, generates B2B gifting leads, and boosts e-commerce sales simultaneously.
- Bridge the gap between departments, ensuring that marketing efforts are always aligned with the commercial goals of the Retail and B2B units.
Database Re-engagement & Communication
- Primary Objective: Design and lead high-impact communication strategies to re-activate our database of 5,000+ dormant customers.
- Use storytelling, email marketing, and social proof to turn past buyers into recurring \"community\" members.
- Collaborate closely with the CX Lead to ensure marketing promises match the actual customer experience on the ground.
Content & Digital Leadership
- Manage and mentor the creative unit of the brand: Content Creators, Art Consultants, and Community Manager.
- Oversee the production of world-class digital content that prioritizes commercial conversion and brand trust over \"vanity metrics.\"
- Set the standard for visual aesthetics and brand voice, ensuring all output is high-velocity and high-quality.
Commercial Accountability & Vendor Management
- Budget Mastery: Take 100% ownership of the marketing budget, ensuring zero cost overruns and maximum efficiency.
- Vendor Firmness: Manage relationships with external agencies and printers, holding them to strict deadlines and high-quality standards.
- ROI Tracking: Provide regular reports on the effectiveness of marketing spend vs. actual revenue growth.
Must have skills
- Ecosystem Thinker
- Strong communication (written and oral)
- High on Execution, Low on Excuses: You take personal responsibility for results.
Qualifications
- Minimum of 5 years in Brand Management or Marketing.
- Experience in Retail, QSR, or high-volume FMCG is highly preferred due to our focus on accessibility and scale.
- Education: Degree in Marketing, Communications, Business, or a related field.
- Track Record: Proven ability to manage a brand through a period of expansion or \"re-positioning.\"
- Technical Skills: Proficiency in digital marketing tools, CRM software, and data-backed storytelling.
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