Field Operations Manager at The People Practice

Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is looking to hire a highly organized, energetic, and operationally strong Field Operations Manager to oversee the organisation’s field outreach team in Lagos.

This is a hybrid role combining field team supervision, operational coordination, reporting, quality assurance, performance management, and business outreach support.

This role is ideal for someone who is/can:

• Highly organized
• Manage people and movement effectively
• Comfortable operating in fast-paced environments
• Balance field execution with operational coordination. 

Responsibilities

Field Team Supervision

• Supervise and support assigned field outreach executives
• Monitor daily movement, activity, and productivity of field teams
• Ensure outreach activities are conducted professionally and according to approved processes
• Provide real-time coaching and support to field representatives

Training & Coaching

• Help onboard and train new field representatives
• Conduct regular coaching sessions on communication, professionalism, lead qualification, outreach techniques, and compliance awareness messaging
• Support continuous improvement of field performance and execution quality
• Identify skill gaps and recommend additional training where necessary

Operational Coordination

• Coordinate daily territory assignments and outreach schedules
• Ensure proper coverage of assigned Lagos business districts
• Help manage field logistics, attendance, reporting, and workflow coordination
• Track operational bottlenecks and escalate issues quickly

Performance Management

• Monitor KPIs including businesses visited, conversations completed, attendance rates, qualified opportunities, and follow-up conversion
• Hold team members accountable to activity and quality standards
• Help identify underperformance early and implement corrective action

Reporting & Data Management

• Consolidate and submit daily and weekly operational reports
• Maintain accurate records of outreach activity, pipeline status, field performance, and operational insights
• Work closely with internal teams to ensure proper lead handoff and follow-up

Quality Assurance

• Conduct periodic field shadowing and spot checks
• Ensure leads generated meet quality standards
• Improve scripts, messaging, and outreach approaches based on field feedback
• Monitor professionalism and brand representation

Market & Operational Feedback

• Gather intelligence from the field regarding: business pain points, compliance awareness, operational challenges, and customer objections
• Provide structured feedback to management to improve strategy and execution

Must have skills

• Excellent communication
• Relationship building skills

Qualifications

• Bachelor’s Degree/HND in any discipline.
• Preferred experience in one or more of the following; Field Sales Supervision, Field Marketing Operations. Merchant Acquisition, Business Development, Activation Campaigns, Customer Engagement, Telesales Management or Operational Co-ordination.
• Minimum of 4-5 years of experience preferrable in any of the above.
• Experience managing distributed teams is a strong advantage.