Fresh Jobs at Sun King (Formerly Greenlight Planet)

About the role:

• We are seeking a strategic and detail-oriented Workforce Planning Analyst to join our growing regional Workforce Management & MIS team. This role plays a critical part in optimizing workforce operations across both internal and outsourced contact centers within a multi-country footprint.
• You will be tasked with delivering accurate forecasts, efficient schedules, and performance insights that enable the business to meet service level targets, support employee engagement, and drive operational efficiency. The role will also support the implementation of a WFM system and the drive of scheduling frameworks that strike the right balance between business goals and workforce sustainability. 

What you would be expected to do

Scheduling

• Build and review agent schedules optimized for forecasted demand, shrinkage, business drivers, wellbeing subpolicies and offline threshold guidelines.
• Work with BPO workforce planners to align schedules and resolve discrepancies, while maintaining documentation for all planning discussions.
• Align shift mixes, rest day strategies, and offline activity windows with both internal and outsourced planners.
• Maintain documented planning discussions and ensure schedules are signed off by relevant stakeholders.

Forecasting  

• Develop accurate short- and long-term forecasts (daily to 4+ months) for workload, staffing, occupancy and resource planning. 
• Review the quality of all forecasts and impact assessments before submission to the Workforce &MIS Manager for sign-off and wider communication
• Validate and align all forecasts with relevant market stakeholders and escalate capacity risks proactively with recommended resource adjustments (e.g., overtime, shrinkage, cross-skilling).
• Benchmark and incorporate contact center data, customer insights, seasonality, and marketing inputs, and business strategy into forecasting models.

Performance Monitoring & Reporting

• Track and analyze intraday, daily, weekly, and monthly KPIs including service levels, adherence, AHT, shrinkage, forecast accuracy and agent productivity metrics.
• Generate accurate performance reports and dashboards for senior management and operational teams.
• Deliver actionable insights through performance dashboards and reporting packs with improvement recommendations tailored for Contact Center Ops and Management Team.
• Ensure tactical planning by flagging early risk flags to performance or revenue generation and also work with internal Contact Center Ops and BPO WFM teams to implement corrective actions.

Stakeholder Engagement & Operational Alignment

• Serve as the WFM dedicated planning lead within your assigned markets, including BPO partner sites.
• Conduct regular syncs with in-market and BPO WFM teams to review schedules, forecasts, and performance metrics.
• Support workforce alignment for LOB migrations, new campaigns, and intraday routing changes.
• Provide insight, scheduling outputs as required for all reporting and alignments with team managers for effective man hour production. 

WFM System & Operational Improvement

• Contribute to the successful rollout of the new WFM system, including UAT, data validation, and documentation.
• Maintain and identify process improvement and automation and optimization opportunities in planning, scheduling, and reporting  across internal and outsourced environments.

Financial & Strategic Impact

• Provide efficient workforce plans that balance cost control, service delivery, and employee engagement.
• Ensure effective man-hour utilization and headcount planning to reduce overstaffing or attrition-related inefficiencies.
• Contribute to capacity decisions that balance revenue generation and labor cost efficiency.
• Examine planning strategies’ impact on attrition, adherence, and absenteeism, and recommend improvements backed up by data.
• Drive and contribute to Contact Centre projects from a workforce perspective as assigned.

You might be a strong candidate if you

• Minimum Higher National Diploma/Bachelor's degree in Business, Economics, Mathematics, Statistics, or related field.
• Have minimum of 2 years experience in workforce planning or WFM/MIS roles in a contact center or BPO setting is required.
• Experience in a multi-channel (voice, chat, email), multi-country, or outsourced environment is preferred.
• Hands-on experience with forecasting, scheduling, performance monitoring, and WFM reporting.
• Good knowledge of Excel or Google Sheets; familiarity with data visualization tools (e.g., Power BI, Tableau, Looker Studio).
• Experience with WFM systems (e.g., Injixo, Verint, NICE) is a plus.
• Understanding of routing strategies, multi-skilling impacts, and labor optimization.

Required Skills

• Excellent stakeholder engagement and communication skills across diverse cultures and time zones.
• Robust analytical and critical thinking skills; a data-informed decision-making mindset
• Organized, detail-oriented, and process-focused with strong time management.
• Proven ability to prioritize, work independently, and deliver under changing business needs.
• Comfortable with documentation, SOP creation, and maintaining repeatable processes.
• A collaborative and proactive approach to problem-solving and team support.

Preferred Advantage

• Experience supporting pan-African contact center operations or multi-lingual environments.
• Working knowledge of labor law considerations in scheduling and shift design.
• Exposure to wellbeing strategies as part of workforce planning frameworks.

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About the Role:

• The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China). This position requires good assessment  skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures. The FAE will be also required to provide technical assistance for all levels of FA, including inverters installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team. 

What you would be expected to do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints. 
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process. 
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 
• Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge. 

You might be a strong candidate if you have

• Bachelor’s degree or its equivalent, major in Electrical Engineering, Electronic Engineering, or a related field.
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Experience with inverter installation and high-voltage electrical installation.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone diagram. 
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on. 
• Good presentation and communication skills and able to work cross-functionally. 
• Be willing to visit field / customer regularly.

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About the role:

• We are seeking a driven and experienced Area Sales Executive (ASE) to lead B2B solar sales in the assigned territory. The ASE will be responsible for identifying and closing solar project opportunities with commercial, industrial, and institutional clients. This role requires deep market understanding, strong consultative selling skills, and the ability to manage long sales cycles for high-value projects.

What you would be expected to do

Sales & Business Development

• Achieve monthly, quarterly, and annual sales targets within the assigned area.
• Generate leads through field visits, referrals, and local marketing activities.
• Develop and execute regional sales plans in alignment with company goals.
• Manage the full sales cycle from sales generation to negotiation and closure.
• Build and maintain strong, long-term relationships with retail partners and retailers. clients.
• Follow up on proposals, pricing discussions, and contracts (Government etc) to ensure smooth handover to project teams.

Channel & Dealer Management

• Recruit, train, and manage channel partners, dealers, and distributors.
• Provide ongoing support, product training, and incentives to dealers to drive sales.
• Monitor channel performance and ensure timely order processing and delivery.

Strategic Market Development

• Map the assigned territory for high-potential B2B solar prospects.
• Participate in local events, expos, or trade shows relevant to the renewable energy sector.

Customer Engagement

• Handle customer queries and assist in after-sales service coordination.

Market Intelligence

• Stay updated on industry, market trends, and government policies in the solar sector.
• Provide regular feedback to the management to refine sales strategies.

Reporting & CRM

• Maintain accurate sales records, client database, and pipeline tracking using CRM tools.
• Provide regular updates on performance, forecasts, and market feedback to the Regional Manager.
• Maintain accurate records of sales activities, client interactions, and pipeline status in CRM tools.
• Submit daily/weekly/monthly sales reports, trade visits and monthly itinerary to the reporting manager.

You might be a strong candidate if you

• Bachelor’s degree or its equivalent in Business, Engineering, Marketing, or a related field.
• 2–4 years of experience in B2B or B2C field sales; experience in the solar/renewables/electrical industry is preferred.
• Excellent communication, negotiation, and presentation skills.
• Experience with high-value consultative selling and long sales cycles.
• Willingness to travel extensively within the assigned area.
• Good knowledge of solar product specifications and performance is an added advantage.
• Familiarity with government solar policies, net metering, subsidies, and regulatory landscape.
• Proficiency in MS Office (Excel, PowerPoint).
• Experience working with channel/distributor networks.