Fresh Jobs at Pivotage Consulting

Ref No: CCA/1112/AF
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert

Summary/Objective

• The Call Center Agent answers incoming calls from customers, responds to inquiries, manages complaints, troubleshoot significant customer service problems, and provides general information about the company.

Job Responsibilities

• Answering  incoming calls and respond to customer’s emails
• Managing  and resolving  customer complaints
• Selling  products and place customer orders in the computer system
• Identifying  and escalate issues to supervisors
• Providing  product and service information to customers
• Researching  required information using available resources
• Researching , identify, and resolve customer complaints using applicable software
• Processing orders, forms, and application
• Routing  calls to appropriate resources
• Documenting  all call information according to standard operating procedures
• Recognizing , document, and alert the management team of trends in customer calls
• Following up customer calls where necessary
• Upselling  products and services
• Completing  call logs and reports

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Must have the ability to multitask and prioritize tasks.
• Must have excellent verbal and written communication skills.
• Must have In-depth understanding of entire MS Office suite.
• Must be able to react effectively and calmly in emergencies.
• Must be able to maintain customer confidentiality
• Must pay attention to detail and effective listening ability.

Job Requirements

• Must have a minimum of 1 to 3 years' in similar role
• Must have a Bachelor's degree in relevant discipline with a minimum of a Second Class Honours, Upper Division (2:1)
• Must have a working knowledge of MS Office packages
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills

Salary
N60,000 Monthly.

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SMM/1113/AF
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert

Summary/Objective

• The Social Media Manager will be in charge of representing our company by building a social media presence for our brands. Run social media advertising campaigns and drive engagement by creating high-quality original written and visual content. Engage influencers, manage our community by responding to comments, and oversee our customer service platform on social media.

Job Responsibilities

• Creating high-quality original written and visual content for a social media campaign.
• Build a social media presence.
• Coaching employees company-wide on content creation best practices.
• Running company social media advertising campaigns.
• Overseeing customer service provided via social media.
• Monitoring company brand and building brand awareness on social media.
• Analyzing data.
• Responding to comments on social media.
• Engaging influencers.
• Be a community manager.
• Able to develop the right voice for each social media platform.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Must be creative.
• Must be able to use social media to create presence.
• Must be presentable.
• Must be a good team player with Interpersonal skills.
• Must be confident, have a dynamic personality.
• Must have strong organizational skills to juggle multiple tasks.
• Must be proactive and with strong attention to details.
• Must have good communication skills (both written and oral).
• Must have the ability to work without supervision.

Job Requirements

• Candidate must be familiar with the use of all social media platforms.
• Candidate must possess skills on picture taking and editing.
• Candidate must have cognate experience as a customer service representative.
• Candidate must have functioning laptop and smart phone.
• Candidate must have B.Sc in any related field.
• Candidate must have minimum 3 years work experience as a Social Media Manager.
• Candidate must be agile/willingness to work.

Salary
NGN100,000./Month

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Ref No: BDM/1114/WN
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert

Summary/Objective

• Oversee the direction and growth of the company’s overall business planning, customer service delivery/operations, marketing, new business development, and sales and opportunity management. This position is responsible for assessing, shaping, setting and selling (internal + external) the strategic direction of the company’s solution efforts to efficiently and effectively build and scale the company’s unique selling propositions.

Job Responsibilities

• Developing growth strategies and plans
• Managing and retaining relationships with existing clients
• Increasing client base
• Having an in-depth knowledge of business products and value proposition
• Writing business proposals
• Negotiating with stakeholders
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Following industry trends locally and internationally
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvements

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Must be presentable.
• Must have good negotiation skill.
• Must be a good team player with Interpersonal skills.
• Must be confident, have a dynamic personality.
• Must have strong organizational skills to juggle multiple tasks.
• Must be proactive and with strong attention to details.
• Must have good communication skills (both written and oral).
• Must have the ability to work without supervision.

Job Requirements

• Bachelor's degree in Business, Marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks

Salary
N150,000 monthly

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Ref Id: FPA/1111/AF
Location: Lagos
Type: Full Time
Career: Mid/Level Expert
Reports to: CEO

Summary/Objective

• The Personal Assistant will provide assistance to the CEO of the company and often trusted with complex duties and sensitive information.
• In addition to general administrative work, the Personal Assistant will be in charge of scheduling meetings, taking minutes during sessions, maintaining databases and producing reports or presentations.

Job Responsibilities

• Providing high-quality support to the CEO.
• Managing and ensuring the smooth running of the CEO’s affairs such as organizing, scheduling and maintaining information in an efficient way.
• Managing the schedules to enhance effective time management and coordinates activities, prioritizes appointments and reschedules where necessary.
• Managing, prioritizing, screening and monitoring the CEO correspondence, including calls, emails, post, and fax to ensure they are dealt with appropriately.
• Collecting and researching information on assigned matters.
• Producing reports and statistical analyses as per the request of the manager.
• Acting as the point of contact among executives, employees, clients and other external partners.
• Managing information flow in a timely and accurate manner.
• Managing executives’ calendars and set up meetings.
• Making travel and accommodation arrangements.
• Organizing and maintaining the office filing system.
• Using analytical techniques in Excel to generate reports and perform analysis to provide insight into key decisions on price, cost, and return on investment.
• Automating reporting where possible to ensure up to the minute information is available across the business.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• Must have a minimum of 3 to 5 years' in similar role
• Must have a Bachelor's degree in relevant discipline with a minimum of a Second Class Honours, Upper Division (2:1)
• Must have a working knowledge of MS Office packages
• A MBA/Master’s degree in relevant discipline is an added advantage.
• Preferably female.

Job Competencies:

• Must have the ability to multitask and prioritize tasks.
• Must have excellent time management skills.
• Must have a well-developed organizational skills.
• Must pay attention to detail and effective listening ability.
• Must have a great verbal and written communication skills.
• Must be a professional at discretion.
• Must have analytical and inquisitive mindset.
• Must have excellent communication skills to be able to understand business requirements and turn them into reports.

Salary
N100,000/month.

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Job ref.: HM/1114/WN
Location: Victoria Island, Lagos
Type: Full Time
Career: Mid/Level Expert.

Summary/Objective

• Develops marketing strategy by studying economic indicators; tracking changes in supply and demand; identifying customers and their current and future needs; monitoring the competition.

Job Responsibilities

• Develop and implement sales and marketing strategy and plan
• Create and implement effective direct and indirect sales strategies
• Provide sales management. Budget control, compensation programs and incentive planning
• Preparing monthly, quarterly and annual sales forecast. Meet and ensure the targets are met, if nor exceeded
• Provide leadership through effective communication of vision, active coaching and motivation of the sales team
• Identify, nature and harness new business opportunities to grow market shares through monitoring trend and development in market place
• Develop competencies and processes required to create an effective and efficient sales force
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• First degree in relevant field
• At least 5 years’ experience in FMCG sector preferably in the drinks/ Beverage/ Water distribution section  
• Highly analytical and strategic thinker.
• Target oriented, self- motivated and a goal getter.
• Impeccable oral and written communication skills.
• Strong leadership and managerial abilities.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks

Job Competencies:

• Must be presentable.
• Must have good negotiation skill.
• Must be a good team player with Interpersonal skills.
• Must be confident, have a dynamic personality.
• Must have strong organizational skills to juggle multiple tasks.
• Must be proactive and with strong attention to details.
• Must have good communication skills (both written and oral).
• Must have the ability to work without supervision.

Salary
N250,000/month

Application Closing Date

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Job ref.: HM/1114/WN
Location: Victoria Island, Lagos
Job type: Full Time
Career: Senior/Level Expert.

Summary/Objective

• Develops marketing strategy by studying economic indicators; tracking changes in supply and demand; identifying customers and their current and future needs; monitoring the competition.

Job Responsibilities

• Contributing to marketing effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Maintaining relations with customers by organizing and developing specific customer- relations programs; determining company presence at conventions, annual meetings, trade associations, and seminars.
• Providing short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
• Influencing present and future products by determining and evaluating current and future market trends.
• Developing new uses for existing products by analyzing statistics regarding market development; acquiring and analyzing data; consulting with internal and external sources.
• Maintaining research database by identifying and assembling marketing information.
• Providing marketing information by answering questions and requests.
• Achieving financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Completing marketing department operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining marketing staff by recruiting, selecting, orienting, and training employees.
• Maintaining marketing staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results.
• Developing marketing staff by providing information, educational opportunities, and experiential growth opportunities.
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributing to team effort by accomplishing related results as needed.
• Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• B.SC/B.A and M.SC in Sales, Marketing, Business Administration or related field with 10 years progressive management experience in FMCG
• Experience in sales, marketing or related field.
• Strong communication skills.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks

Job Competencies

• Must be presentable.
• Must have good negotiation skill.
• Must be a good team player with Interpersonal skills.
• Must be confident, have a dynamic personality.
• Must have strong organizational skills to juggle multiple tasks.
• Must be proactive and with strong attention to details.
• Must have good communication skills (both written and oral).
• Must have the ability to work without supervision.

Salary
N250,000/month