Fresh Jobs at MainOne

Responsibilities

• The Sales Account Manager’s primary function is to ensure customer retention and revenue growth for assigned accounts.
• The Account Manager will also be responsible for gaining new market share in their given sector and territory.

Specific responsibilities include:

• Identify new business opportunities, initiate business development activities, develop and manage relationships for assigned accounts to grow the company’s sales/revenues.
• Serve as the primary customer contact for all account management matters (technical and business issues) for assigned accounts to ensure customer satisfaction.
• Support Head of Unit to manage and execute the unit’s business development strategy and implement tactical plans to facilitate the achievement of sales and revenue targets.
• Leverage existing relationships with partners and customers to generate new business opportunities.
• Build and maintain a strong sales pipeline/account planning.
• Proper analytics, reporting of sales forecast and key account metrics.
• Clearly communicate progress on sales initiatives to internal stakeholders.
• Collaborate with Marketing and Head of Unit to identify product offerings and features beneficial to the assigned accounts.
• Assist with customer requests and issue escalations as required.
• Manage contract milestones for extension and renewal of contracts
• Ensure customer data is updated and customer activity effectively tracked in sales force.
• Keep up to date with the market and provide business intelligence as required.

Qualifications, Skills & Competencies

• Bachelor's Degree in any discipline preferably Business Management or related field.
• Minimum of 5-7 years’ relevant experience

Competencies Required:

• Strong verbal and written communication skills
• Excellent listening and presentation abilities
• Excellent interpersonal and networking skills
• Result orientation and collaboration skills
• Analytical thinking and problem-solving skills
• Keen attention to details.
• Commercial acumen
• Ability to identify, negotiate and close deals
• CRM tool-Salesforce and MS Office proficiency
• Market insight and Research skills

Demands of the Job

• Positive 'can-do' attitude
• Customer focused mindset
• Strong ability to grow sales
• High learning agility and ability to operate effectively in a challenging/fast paced environment
• Ability to source intel that will lead to increased sales
• Travelling may be required

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Responsibilities

• The Cloud Infrastructure & Data Protection Engineer will be responsible for providing 2nd level support to MainOne cloud customers and overseeing the day-to-day operations and maintenance of the cloud and backup infrastructure and effectively communicating with all stakeholders on pertinent matters including - but not limited to - software deployment, upgrades, system setup, system administration, monitoring, configuration, change management, capacity planning, availability management, disaster recovery and routine update of services.
• He/ She will also assist with developing processes to manage operations, technical standards, and architecture development.

Other responsibilities include:

• Manage all backup and recovery tools and systems.
• Provide timely L2 issue resolutions and support to cloud customers.
• Work actively with the rest of the Cloud Infrastructure team to support the Private Cluster and VMware platforms.
• Systems, Servers, and Storage Administration.
• Define and deliver on capacity planning analysis and monthly reporting.
• Provide support and analysis of complex problems.
• Ensure operating standards and procedures are defined and adhered to by others.
• Identify opportunities for infrastructure and process improvements.
• Advise on technology trends and standards.
• All additional job duties as defined by the Head of Cloud Operations.

Qualifications, Skills & Competencies

• Bachelor's Degree or equivalent in Information Communication Technology or Engineering
• At least five (6) years industry experience in IT Service management, Data center, Server, Backup and Disaster Recovery, and Storage management, Virtualization, System and Network management.
• Minimum of 5 years’ experience with Commvault / Veeam
• Experience with Microsoft Azure Public, VMware, Private and Hybrid Cloud is a must have.
• Must have strong Windows/Linux/Unix skills.
• Certifications in Microsoft Azure, VMware, Commvault, Veeam, Linux, Hyper-V, Storage, and other Cloud Technologies are an added advantage.

Skills & Competencies:

• Strong background and understanding of Backup Technologies like Commvault, Veeam, Veritas etc.
• Demonstrated ability, determination, and tenacity to move major initiatives forward and drive focus while consistently thinking of the bottom-line impact of the efforts.
• Experience working with virtualization technologies (Hyper-V/VMware)
• Experience with Microsoft Public, Hybrid and Private cloud
• Understanding of Server Clustering, Failover, High-availability.
• Experience working with Windows/Linux operating systems
• Certifications in Linux, Hyper-V, Windows Server, VMware, Commvault, Veeam,
• Hyperconverged System, System Centre, VMware, SAN Storage Technologies, and other Cloud
• Knowledge of OEM technologies required to deliver Infrastructure as a service including Dell, HP, Microsoft Azure, VMware, Load balancers, Storage solutions, etc.
• Excellent oral and written communication skills
• Team player with strong collaboration and engagement skills

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Responsibilities

• Lead a team of technical officers and technicians for Mechanical facilities management activities (i.e.: fire protection system, pumps, Chillers, CRAC and CRAH Units, Generator Engines (Heavy Duty) etc
• Advice and lead the technical investigations for rectification works.
• Liaise with contractors for rectification works or ad-hoc jobs.
• Investigate, analyze and determine root cause and report breakdowns and faults effectively.
• Prepare technical reports on breakdowns and proposals to prevent future breakdowns.
• Carry out any other ad-hoc project, assignment, maintenance, or repair work assigned.
• Ensure complete documentation of procedures and maintenance works.
• Assist the Facilities Manager in liaising with the client for all works related to the system in-charge.
• Identify single point of failures and provide mitigation plan.
• Conduct Technical Audit to ensure that safety procedures, good maintenance regime and good building system condition are in place and maintained.
• Develop Practical Training regime and conduct relevant training to improve the critical Facility Engineering team competency.
• Participate in Change Management, and Engineering process in any engineering work related assignment.
• Responsible for Capacity Planning for any new customer projects
• Provide specific expertise for problem-solving of Mechanical issues at site.

Qualifications, Skills & Competencies

• Degree in Mechanical Engineering or Engineering related field
• Preferably at least 5-7 years of relevant building, facilities & Continuous Process Industries, Large Malls and Hotels, Distilleries, Large Hospitals and should have Management experience
• Possess leadership quality, good planning and organizing ability.
• Exposure in Mechanical maintenance work or Facilities Management and Health & Safety Practice.

Demands of the Job

• 24 hour Availability
• Able to work independently and possess good interpersonal skills.
• Pro-active, independent, able to work with minimal supervision.
• Service orientated mindset