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  • Posted: May 22, 2023
    Deadline: Not specified
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    As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it. We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the...
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    Head of Information Technology Operations

    Job Description

    • As part of your role helping lead IT Operations, you will work closely with the Information Security, Governance and Risk team, and Operations team.
    • This role requires physical presence in one of our operating markets/offices. Travel to other operating markets will be required.

    Key Responsibilities

    Manage and lead Hugo’s IT Operations and Networking teams to: 

    • Implement, manage and constantly improve a secure, stable, cost-effective, scalable and high-performing IT infrastructure (hardware, software, network and processes) for both WFH (work-from-home) and secure-site service delivery teams.
    • Build and manage an efficient IT assets management system: end-to-end process of planning, selecting, purchasing, maintaining, tracking and retiring of IT assets and devices.
    • Lead the implementation of an effective IT helpdesk ticketing and support function.
    • Develop and implement business continuity processes to minimize disruption to operations.
    • Coordinate the enterprise-wide IT Operations planning and financial management  to ensure that the network is maximizing its assets/capabilities and minimizing disruptions in service. This includes preparation of business cases and accurate reporting and forecasting of IT spend (budgeting).
    • Develop a system of KPIs and metrics to measure and monitor the effectiveness of IT operations through a single dashboard and drive continuous improvement of these metrics.
    • Effectively communicate and maintain visibility of key activities, events, and requirements impacting IT infrastructure.
    • Develop policies, procedures, standards and guidelines for IT operations, lead their approval, dissemination, maintenance, and full compliance.
    • Select and manage vendors and IT partners. Leverage industry knowledge and negotiation skills to secure cost-effective and innovative solutions that help us achieve our business goals.
    • Ensure all IT infrastructure is fully compliant with industry standards and best practices. 

    Qualifications

    • Bachelor’s degree in computer science, information systems or a related field from a globally recognized institution.
    • Master’s degree preferred.
    • A combination of relevant experience and qualifications would be accepted in lieu of a university degree in the listed fields.
    • 10+ years in progressively responsible technology roles with accountability for complex IT infrastructure and IT Operations projects at an enterprise scale.  
    • 3+ years in a senior leadership role, supervising IT Operations teams.
    • Operational IT experience with a user base of 1,000+ employees would be a plus.
    • Experience at a growth-stage company/environment is required.
    • Excellent knowledge of technology deployments including: automation and workflows, identity management, IT systems architectures, process optimization, networks and network solutions, etc.
    • Knowledge of the latest technological advances that could benefit the company, including information security best practices, industry trends, tools, and change management.

    About You

    • Business-minded IT leader with a proven track record.
    • A perfectionist at heart with exceptional attention to detail.
    • Builder with demonstrable people management and systems leadership experience.
    • Can convey highly technical concepts to non-technical people (employees, management team, board members, etc.).
    • Passionate about your field / industry.
    • Passionate about our mission (or a connection to Africa).

    go to method of application »

    Finance Business Partner

    Role Overview

    • The Finance Business Partner will interact with other non-finance stakeholders and liaise with both internal and external auditors across the two continents.
    • He / She will drive continuous improvement of financial controls and operation processes, ensure full adherence to existing processes as well as implementation of new, relevant ones.

    The role entails but is not limited to providing accurate, detailed analysis and commentary for reporting purposes and ownership of various expense heads.

    Key Responsibilities

    • Lead and coordinate accounting and finance functions, including but not limited to:
      • Recording daily financial transactions
      • Preparing monthly/quarterly/annual financial statements and reports in line with IFRS and US GAAP where applicable
      • Investigating and reconciling any financial discrepancies
      • Filing statutory reports
      • Ensuring timely closing of ledger and control accounts
      • Leading annual audit preparations and liaising with external and internal auditors as well as statutory partners in other locations.
      • Ensuring compliance with all relevant tax regulations and timely filing of returns including VAT, withholding tax and Corporate tax amongst others
      • Preparing and presenting regular reports to the executive team;
    • Oversee monthly client billing, closely managing and monitoring Accounts Receivable; 
    • Lead and coordinate all US-based people administration functions (total headcount of 20-30 employees/contractors), including but not limited to: 
      • Managing payroll for US employees , international employees and contractors
      • Coordinating compliance and benefits for US-based employees ,international employees and contractors; 
    • Ensure compliance with internal financial and accounting policies and procedures and where necessary, develop policies and procedures to ensure absolute confidentiality over ALL personnel and financial information and data;
    • Act as change agent to spearhead innovative ideas that will improve finance processes and ensure efficiencies;
    • Lead and coordinate obtaining and maintaining various statutory and non-statutory licenses and certifications (e.g. MBE certifications, vendor certifications, etc.);
    • Liaise with regulatory/statutory authorities, agencies, banks, vendors, clients’ finance and procurement departments on admin and compliance matters;
    • Provide ad-hoc support to Group Finance Controller as required (i.e. special projects);
    • Maintain best practice and standards in accounting processing.

    Qualifications

    • Qualified /Part qualified accountant (ACCA, CPA, CGA)
    • Good understanding of IFRS and US GAAP  
    • 7+ years of progressive work experience in an accounting or finance role and with multiple locations or multiple companies. 
    • Experience working in a start-up, scale-up, or SME environment 
    • Advanced proficiency in the use of MS Excel or Google Sheets 
    • Demonstrable evidence of interpreting & manipulating data accurately, with the ability to extract & clearly articulate key points
    • Excellent verbal and communication skills
    • Exceptional attention to detail
    • Experience with working with ERP systems and accounting software packages (e.g. Quickbooks) 
    • High respect for confidentiality, privacy and use of financial and personal data.

    About You

    • Perfectionist at heart
    • Solution-oriented, with a strong bias to action
    • Operates with a high level of accountability
    • Resourceful

    go to method of application »

    Group Strategic Finance Manager

    Role Overview

    • In this role your primary objective will be to ensure that the company is developing a scalable approach to budgeting, long-term cost planning and financial analytics capabilities.

    Key Responsibilities

    • Design and oversee company-wide operational and management reporting; 
    • Work cross-functionally with all major C-Level executives to build and track departmental budgets
    • Work closely with the Operations team to forecast production headcount and expenses as our products grow in complexity and size.
    • Establish and oversee a company-wide financial planning and budgeting process.
    • Partner closely with the accounting team to ensure deep understanding of financials and deliver accurate financial reporting.
    • Analyze expenses and monthly actuals to ensure accuracy and perform variance analyses to ensure financial performance of the business.
    • Create and build models and in-depth analyses to: 
    • Develop and deliver Working capital requirements based on budget.
    • Provide insights based on customized applicable cost optimization models.
    • Facilitate ad-hoc and cross-functional strategic and operational projects and execute on strategic projects independently and with Business leaders.

    Qualifications

    • 10+ years of experience working in an FP&A, investment banking, or consulting role.
    • Advanced proficiency in financial modeling and analysis.
    • Excellent analytical skills with the ability to go deep into the details, then compile key information for business stakeholders.
    • Ability to synthesize and simplify both financial and non-financial information to derive insights.
    • Strong written and verbal communications skills with the ability to establish relationships across a diverse set of stakeholders.
    • Proven experience in building processes from scratch.

    About You

    • Perfectionist at heart
    • Solution-oriented, with a strong bias to action
    • Operates with a high level of accountability
    • Resourceful

    Method of Application

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