Head of Information Technology Operations at Hugo Technologies

Job Description

• As part of your role helping lead IT Operations, you will work closely with the Information Security, Governance and Risk team, and Operations team.
• This role requires physical presence in one of our operating markets/offices. Travel to other operating markets will be required.

Key Responsibilities

Manage and lead Hugo’s IT Operations and Networking teams to: 

• Implement, manage and constantly improve a secure, stable, cost-effective, scalable and high-performing IT infrastructure (hardware, software, network and processes) for both WFH (work-from-home) and secure-site service delivery teams.
• Build and manage an efficient IT assets management system: end-to-end process of planning, selecting, purchasing, maintaining, tracking and retiring of IT assets and devices.
• Lead the implementation of an effective IT helpdesk ticketing and support function.
• Develop and implement business continuity processes to minimize disruption to operations.
• Coordinate the enterprise-wide IT Operations planning and financial management  to ensure that the network is maximizing its assets/capabilities and minimizing disruptions in service. This includes preparation of business cases and accurate reporting and forecasting of IT spend (budgeting).
• Develop a system of KPIs and metrics to measure and monitor the effectiveness of IT operations through a single dashboard and drive continuous improvement of these metrics.
• Effectively communicate and maintain visibility of key activities, events, and requirements impacting IT infrastructure.
• Develop policies, procedures, standards and guidelines for IT operations, lead their approval, dissemination, maintenance, and full compliance.
• Select and manage vendors and IT partners. Leverage industry knowledge and negotiation skills to secure cost-effective and innovative solutions that help us achieve our business goals.
• Ensure all IT infrastructure is fully compliant with industry standards and best practices. 

Qualifications

• Bachelor’s degree in computer science, information systems or a related field from a globally recognized institution.
• Master’s degree preferred.
• A combination of relevant experience and qualifications would be accepted in lieu of a university degree in the listed fields.
• 10+ years in progressively responsible technology roles with accountability for complex IT infrastructure and IT Operations projects at an enterprise scale.  
• 3+ years in a senior leadership role, supervising IT Operations teams.
• Operational IT experience with a user base of 1,000+ employees would be a plus.
• Experience at a growth-stage company/environment is required.
• Excellent knowledge of technology deployments including: automation and workflows, identity management, IT systems architectures, process optimization, networks and network solutions, etc.
• Knowledge of the latest technological advances that could benefit the company, including information security best practices, industry trends, tools, and change management.

About You

• Business-minded IT leader with a proven track record.
• A perfectionist at heart with exceptional attention to detail.
• Builder with demonstrable people management and systems leadership experience.
• Can convey highly technical concepts to non-technical people (employees, management team, board members, etc.).
• Passionate about your field / industry.
• Passionate about our mission (or a connection to Africa).