Fresh Jobs at EZ37 Solutions

DUTIES AND RESPONSIBILITIES

• Plan, schedule and supervise bakery production, shipping and cleaning activities to highest safety and sanitation standards.
• Supervise, evaluate, train and schedule work of bakery staff.
• Order and arrange for correct ingredients in the right quantities, supplies and equipment using the SOP.
• Be responsible for consolidation of product orders from users.
• Ensure the proper use and care of highly specialized production equipment by staff.
• Update recipe files
• Be responsible for inventorying of stock.
• Assist in developing and implementing merchandising plans for new cash operations, as required.
• Ensure adherence to policies and SOPs by every staff of the bakery.
• Quality control checks before, during and after every step of the production process.
• Minimize waste of any resources as much as possible.
• Perform other related duties as assigned by the creative director.

REQUIREMENTS

• 2-5 years of cognate experience
•  HND/B.Sc any other related course
• Excellent communication skills
• Attention to details
• Ability to lead teams to success
• Ability to plan, organize and implement activities
• Critical thinking and problem-solving skills
• Excellent time management skills

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DUTIES AND RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing calendars and organizing meetings and appointments.
• Daily time management.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Take accurate and comprehensive notes at meetings.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Run other errands as requested by the creative director.

REQUIREMENTS

• 1-3 years of cognate experience
• HND/B.Sc degree in any related field
• Excellent communication skills
• Good customer service skills
• Attention to details
• Ability to lead teams to success
• Conflict management
• Critical thinking and problem-solving skills
• Excellent time management skills
• Record management skills
• S/he should be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, PowerPoint).
• Ability to multi-task
• Patience