EZ37 Solutions is a Management and Human Resource Consulting and Training firm that provides professional, tailor- made, organisational development and manpower solutions.
We specialise in connecting Human Resources to business strategies leading to improved performance of an organisation. We provide a wide variety of human resource services including HR ...
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer enquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Managing calendars and organizing meetings and appointments.
Daily time management.
Draft correspondence such as emails and letters.
Answer phone calls, emails and take messages.
Take accurate and comprehensive notes at meetings.
Processing orders, forms, applications, and requests.
Responsible for logistics and ensuring that dispatched orders get delivered.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Run other errands as requested by the creative director.
REQUIREMENTS
1-3 years of cognate experience
HND/B.Sc degree in any related field
Excellent communication skills
Good customer service skills
Attention to details
Ability to lead teams to success
Conflict management
Critical thinking and problem-solving skills
Excellent time management skills
Record management skills
S/he should be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, PowerPoint).
Gmail
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