Fresh Jobs at Domeo Resources International

Main Function

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring smooth service delivery, guest satisfaction, safety, and compliance with operational standards. The role acts as the senior representative of management during overnight hours, handling guest concerns, supervising staff, and ensuring accurate end-of-day processes.
The ideal candidate must be responsible, detail-oriented, and capable of managing operations independently during night hours.

Role Responsibilities

Night Operations Management

• Oversee all hotel operations during the night shift.
• Ensure smooth functioning of front office, housekeeping, security, and maintenance activities.
• Act as the primary point of contact for all operational matters during the night.
• Ensure all departments operate efficiently and in line with company standards.

Guest Service and Satisfaction

• Handle guest inquiries, complaints, and special requests promptly.
• Ensure all guests receive professional and courteous service.
• Monitor guest satisfaction and resolve issues effectively.
• Manage late arrivals, early departures, and VIP guest requirements.

Financial and Night Audit Oversight

• Supervise night audit processes and ensure accurate financial reconciliation.
• Review daily revenue reports, transactions, and system postings.
• Ensure all billing, payments, and documentation are accurate.
• Report discrepancies or irregularities to management.

Team Supervision

• Supervise night shift staff including front desk, security, housekeeping, and maintenance personnel.
• Ensure staff are present, productive, and adhering to policies.
• Provide guidance and support to staff during night operations.

Safety, Security, and Compliance

• Ensure the safety and security of guests, staff, and hotel property.
• Monitor security operations and respond to incidents or emergencies.
• Conduct night inspections of the property to identify risks or irregularities.
• Ensure compliance with safety procedures and hotel policies.

Reporting and Documentation

• Prepare and submit night shift reports detailing operations, incidents, and key activities.
• Maintain accurate logs of guest interactions, complaints, and resolutions.
• Document any operational issues for follow-up by day management.

Coordination and Communication

• Ensure smooth handover between day and night shifts.
• Communicate important updates to relevant departments.
• Coordinate emergency responses and operational decisions when required.

Competencies / Skills

• Strong leadership and decision-making skills
• Excellent customer service and problem-solving abilities
• Good knowledge of hotel operations and front office systems
• Financial awareness and reporting skills
• Ability to work independently and handle pressure
• Effective communication and coordination skills
• Behavioural Qualities / Other Competences
• High level of integrity and professionalism
• Calm, composed, and reliable
• Strong attention to detail
• Responsible and accountable
• Proactive and solution-driven
• Ability to manage emergencies effectively

Experience / Qualification

• Bachelor’s degree or HND in Hospitality Management or related field
• Minimum of 5–8 years experience in hotel operations, with at least 2–3 years in a supervisory role
• Experience in front office or night audit operations is highly desirable
• Knowledge of hotel PMS and financial reconciliation processes
• Professional hospitality certifications are an added advantage

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Main Function

The Client Relations Executive (CRE) serves as the primary point of contact for guests, ensuring an exceptional and personalized experience from arrival to departure. As a key member of the Front Office team, the CRE is responsible for guest reception, relationship management, VIP guest handling, complaint resolution, and service coordination to deliver superior luxury hospitality standards.

The ideal candidate must possess exceptional communication skills, a polished appearance, emotional intelligence, and a passion for delivering memorable guest experiences.

Role Responsibilities

Guest Reception and Experience Management

• Welcome guests warmly and professionally upon arrival.
• Ensure a seamless check-in and check-out experience.
• Escort VIP guests and provide personalized assistance when required.
• Serve as the first point of contact for guest inquiries, requests, and concerns.
• Create memorable guest experiences through attentive and proactive service.

Client Relationship Management

• Build and maintain strong relationships with guests to encourage repeat patronage.
• Recognize returning guests and maintain records of guest preferences.
• Ensure guests receive personalized attention throughout their stay.
• Follow up with guests to ensure satisfaction with hotel services.

VIP and Special Guest Handling

• Coordinate special arrangements for VIPs, dignitaries, executives, and long-stay guests.
• Ensure VIP amenities, room preparations, and personalized services are properly executed.
• Maintain discretion and confidentiality when handling high-profile guests.

Guest Complaint Resolution

• Address guest concerns promptly, professionally, and effectively.
• Investigate service issues and coordinate with relevant departments for resolution.
• Escalate critical concerns to management where necessary.
• Follow up to ensure guest satisfaction after resolution.

Front Office Operations Support

• Assist with guest registration, reservations, room allocations, and information services.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and Maintenance teams.
• Ensure accurate guest information is maintained within hotel systems.
• Support smooth daily front office operations.

Concierge and Information Services

• Provide information regarding hotel facilities, services, local attractions, transportation, and events.
• Assist guests with restaurant reservations, transportation arrangements, and special requests.
• Coordinate airport transfers and chauffeur services where required.

Guest Feedback and Service Improvement

• Collect guest feedback through direct interaction and surveys.
• Identify opportunities to improve guest satisfaction and service quality.
• Prepare guest experience reports and recommendations for management review.

Brand Representation

• Serve as an ambassador of the hotel brand by consistently demonstrating luxury hospitality standards.
• Maintain impeccable grooming, appearance, and professional conduct.
• Promote hotel services and facilities to enhance guest engagement and revenue opportunities.

Competencies / Skills

• Exceptional customer service and guest relations skills
• Excellent verbal and written communication abilities
• Strong interpersonal and relationship-building skills
• Conflict resolution and problem-solving capabilities
• Knowledge of luxury hospitality service standards
• Front office operations and guest management expertise
• Proficiency in hotel reservation and property management systems
• Behavioural Qualities / Other Competences
• Professional, polished, and well-groomed appearance
• High level of emotional intelligence and empathy
• Friendly, approachable, and service-oriented personality
• Strong attention to detail
• Ability to remain calm and composed under pressure
• High level of integrity, discretion, and confidentiality
• Positive attitude and commitment to excellence

Experience / Qualification

• Bachelor\'s degree or HND in Hospitality Management, Business Administration, Mass Communication, Public Relations, or a related discipline
• Minimum of 3–5 years experience in guest relations, front office operations, customer service, or hospitality
• Experience in a luxury hotel, premium hospitality establishment, or customer-facing environment is highly desirable
• Knowledge of hospitality software and guest management systems is an added advantage
• Professional certifications in customer service, hospitality, or guest relations will be an added advantage

Key Performance Indicators (KPIs)

• Guest satisfaction scores
• Guest retention and repeat visit rates
• Resolution time for guest complaints
• Quality of VIP guest experiences
• Online guest review ratings
• Front office service efficiency
• Customer feedback and service excellence metrics

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Main Function

The General Manager is responsible for providing strategic leadership and overall operational oversight for the superior luxury hotel, ensuring exceptional guest experiences, operational excellence, profitability, and brand reputation. The role oversees all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.
The ideal candidate must be an experienced hospitality leader with strong business acumen, exceptional leadership capabilities, and proven expertise in managing luxury hotel operations to international standards.

Role Responsibilities

Strategic Leadership and Business Management

• Provide overall leadership and direction for all hotel operations.
• Develop and implement strategic plans aligned with the hotel’s vision, goals, and profitability targets.
• Drive business growth, operational efficiency, and service excellence.
• Monitor market trends and identify opportunities for expansion and competitive positioning.

Hotel Operations Oversight

• Oversee daily operations across all hotel departments to ensure smooth and efficient service delivery.
• Ensure all departments operate in compliance with established luxury hospitality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure coordination between departments to achieve seamless guest experiences.

Guest Experience and Service Excellence

• Ensure delivery of world-class guest service and personalized hospitality experiences.
• Maintain exceptional standards in guest relations, ambiance, cleanliness, and service delivery.
• Handle VIP guests, escalated complaints, and special requests professionally.
• Monitor guest feedback and implement service enhancement strategies.

Financial Management and Profitability

• Develop and manage operational budgets, forecasts, and financial plans.
• Monitor revenue performance, occupancy, ADR, RevPAR, and profitability indicators.
• Implement cost-control measures while maintaining service quality.
• Review financial reports and ensure achievement of business targets.

Sales, Marketing, and Revenue Growth

• Work closely with Sales and Marketing teams to increase occupancy and revenue.
• Develop strategies for brand positioning, customer retention, and market expansion.
• Build relationships with corporate clients, travel partners, and key stakeholders.
• Support promotional campaigns, events, and business development initiatives.

Team Leadership and Human Capital Development

• Lead and motivate departmental heads and staff to achieve operational excellence.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
• Support recruitment, staff development, succession planning, and performance management.
• Ensure training programs are implemented to maintain luxury service standards.

Quality Assurance and Brand Standards

• Ensure the hotel consistently maintains superior luxury hospitality standards.
• Conduct routine inspections and operational reviews across departments.
• Ensure adherence to SOPs, grooming standards, and operational policies.
• Drive quality assurance initiatives and guest satisfaction programs.

Compliance, Health, Safety, and Security

• Ensure compliance with statutory regulations, hotel policies, and hospitality industry standards.
• Oversee health, safety, environmental, and security procedures.
• Ensure emergency response plans and risk management measures are in place.
• Maintain safe and secure environments for guests and staff.

Facilities and Asset Management

• Oversee maintenance and upkeep of hotel facilities, equipment, and infrastructure.
• Ensure preventive maintenance programs are effectively implemented.
• Protect hotel assets and ensure proper utilization of resources.

Reporting and Stakeholder Management

• Prepare operational and financial reports for executive management and stakeholders.
• Represent the hotel in industry meetings, events, and external engagements.
• Maintain strong relationships with regulatory authorities, vendors, and partners.

Competencies / Skills

• Strong leadership and strategic management skills
• Deep knowledge of luxury hotel operations and hospitality standards
• Financial management and business development expertise
• Excellent communication, negotiation, and interpersonal skills
• Strong decision-making and problem-solving abilities
• Customer service excellence and guest relations expertise
• Operational planning and organizational skills

Behavioural Qualities / Other Competences

• High level of professionalism and integrity
• Visionary and results-driven mindset
• Strong leadership presence and emotional intelligence
• Detail-oriented with commitment to excellence
• Ability to work under pressure and manage complex operations
• Strong relationship-building and networking abilities

Experience / Qualification

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or related discipline
• Master’s degree in Hospitality Management or Business Administration is an added advantage
• Minimum of 10–15 years experience in the hospitality industry, with at least 5–7 years in senior management within luxury hotels
• Proven track record in managing high-end or superior luxury hospitality operations
• Professional hospitality certifications are an added advantage

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Main Function

The Business Development Manager is responsible for identifying, developing, and securing new business opportunities that drive revenue growth, increase occupancy, strengthen the hotel\'s market presence, and enhance brand visibility. The role focuses on building strategic partnerships, corporate accounts, government relationships, event business, and long-term client engagement while ensuring the hotel maintains its superior luxury positioning.
The ideal candidate must be a proactive, results-oriented professional with exceptional negotiation, networking, and relationship management skills, supported by a strong understanding of the hospitality industry.

Role Responsibilities

Business Development and Revenue Growth

• Develop and implement business development strategies to achieve revenue and occupancy targets.
• Identify and pursue new business opportunities across corporate, government, diplomatic, and private sectors.
• Generate business for accommodation, conferences, banquets, fine dining, spa, gym memberships, and other hotel services.
• Build a sustainable pipeline of new and repeat business opportunities.

Corporate and Strategic Partnerships

• Build and maintain relationships with corporate organizations, multinational companies, embassies, government agencies, NGOs, travel management companies, and event planners.
• Negotiate corporate rates, service agreements, and partnership contracts.
• Develop long-term business relationships that support repeat patronage.
• Represent the hotel during business meetings, exhibitions, and networking events.

Sales and Client Relationship Management

• Conduct regular sales visits, presentations, and client meetings.
• Maintain a comprehensive database of existing and prospective clients.
• Ensure timely follow-up on enquiries, quotations, and proposals.
• Develop customized solutions that meet clients\' accommodation and event requirements.

Marketing Collaboration

• Work closely with the Sales & Marketing Manager to execute promotional campaigns and business development initiatives.
• Support digital marketing activities aimed at generating qualified leads.
• Promote the hotel\'s luxury facilities and unique guest experiences.
• Participate in brand awareness and public relations activities.

Event and Conference Business Development

• Source conferences, corporate meetings, weddings, private events, and social functions.
• Coordinate with banquet and operations teams to ensure successful event execution.
• Develop strategies to maximize banquet and event revenue.
• Maintain relationships with event planners and conference organizers.

Market Research and Competitive Intelligence

• Monitor industry trends, competitor activities, and market developments.
• Conduct market research to identify emerging business opportunities.
• Analyze customer preferences and recommend innovative products and services.
• Prepare competitor analysis reports and strategic recommendations.

Revenue Forecasting and Performance Reporting

• Prepare business development plans, sales forecasts, and revenue projections.
• Monitor achievement of revenue targets and key performance indicators.
• Prepare weekly and monthly business development reports for management.
• Analyze business performance and recommend corrective actions where necessary.

Customer Experience and Retention

• Ensure clients receive exceptional service before, during, and after engagements.
• Conduct post-service follow-ups to strengthen customer relationships.
• Resolve client concerns promptly and professionally.
• Develop customer retention strategies to increase repeat business.

Team Collaboration

• Work closely with Front Office, Reservations, Food & Beverage, Housekeeping, Finance, and Operations teams.
• Ensure all client commitments are effectively communicated and delivered.
• Support management in developing new hospitality products and revenue streams.

Competencies / Skills

• Strong business development and sales skills
• Excellent negotiation and contract management abilities
• Outstanding communication and presentation skills
• Customer relationship management expertise
• Strategic planning and analytical thinking
• Revenue generation and target achievement
• Networking and stakeholder engagement
• Market research and competitive analysis
• Proficiency in Microsoft Office Suite and CRM software
• Knowledge of hotel reservation systems is an added advantage

Behavioural Qualities / Other Competences

• Professional and well-groomed appearance
• Results-driven and self-motivated
• Strong leadership and interpersonal skills
• High level of integrity and professionalism
• Confident and persuasive communicator
• Innovative and commercially minded
• Strong organizational and time management skills
• Ability to work under pressure and meet ambitious targets

Experience / Qualification

• Bachelor\'s degree or HND in Business Administration, Marketing, Hospitality Management, Economics, or a related discipline.
• Master\'s degree or professional certification in Sales, Marketing, or Business Development is an added advantage.
• Minimum of 5–8 years experience in business development, sales, or corporate relationship management, with at least 3 years in the hospitality industry.
• Experience in a luxury hotel or premium hospitality establishment is highly desirable.
• Proven track record of achieving revenue targets and securing high-value corporate accounts.
• Membership of relevant professional bodies will be an added advantage.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual revenue targets
• Growth in corporate and government accounts
• Occupancy contribution from business development activities
• Number and value of new business contracts secured
• Banquet and conference revenue growth
• Client retention and repeat business rate
• Customer satisfaction scores
• Sales pipeline conversion rate
• Market share growth
• Timely submission of business development reports

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Main Function

The IT Manager is responsible for planning, implementing, managing, and maintaining the hotel\'s information technology infrastructure, systems, and digital operations. The role ensures the continuous availability, security, and efficiency of all technology systems supporting hotel operations, including Property Management Systems (PMS), Point of Sale (POS) systems, network infrastructure, guest internet services, security systems, and business applications.
The ideal candidate must possess strong technical expertise, leadership skills, and experience in hospitality technology management to ensure seamless hotel operations and superior guest experiences.

Role Responsibilities

IT Infrastructure Management

• Manage and maintain the hotel\'s IT infrastructure, including servers, networks, computers, printers, and communication systems.
• Ensure optimal performance, availability, and reliability of all IT systems.
• Monitor system performance and implement upgrades when necessary.
• Maintain network connectivity across all hotel departments and facilities.

Hospitality Systems Administration

• Oversee the management and support of hotel Property Management Systems (PMS), Point of Sale (POS) systems, reservation systems, and other hospitality applications.
• Ensure proper integration between hotel operational systems.
• Troubleshoot and resolve system-related issues promptly.
• Coordinate software updates, upgrades, and vendor support activities.

Cybersecurity and Data Protection

• Implement and maintain cybersecurity measures to protect hotel systems and data.
• Monitor network security and prevent unauthorized access.
• Ensure proper backup and disaster recovery procedures are in place.
• Maintain compliance with data privacy and information security policies.

Technical Support and Help Desk Services

• Provide technical support to hotel staff across all departments.
• Diagnose and resolve hardware, software, and network issues.
• Ensure timely response to IT service requests and incidents.
• Maintain an effective IT support ticketing and escalation process.

Guest Technology Services

• Ensure reliable guest Wi-Fi and internet connectivity throughout the hotel.
• Support guest technology requirements and resolve connectivity issues.
• Maintain guest-facing technology systems to enhance guest satisfaction.
• Monitor service quality and improve guest digital experiences.

Systems Maintenance and Asset Management

• Maintain inventory records of all IT equipment and assets.
• Ensure proper maintenance and lifecycle management of IT hardware and software.
• Recommend replacement or upgrade of obsolete technology assets.
• Monitor software licensing and compliance requirements.

Vendor and Project Management

• Coordinate with IT vendors, service providers, and technology partners.
• Evaluate technology solutions and recommend improvements.
• Manage IT projects including system deployments, upgrades, and infrastructure improvements.
• Ensure service providers meet agreed performance standards.

Team Leadership and Training

• Supervise IT personnel and support staff where applicable.
• Provide technical guidance, coaching, and training to team members.
• Conduct user training for hotel staff on systems and technology tools.
• Promote awareness of cybersecurity and IT best practices.

Budgeting and Cost Management

• Prepare and manage the IT department budget.
• Monitor IT-related expenditures and ensure cost-effective resource utilization.
• Evaluate technology investments and prepare business cases for management approval.
• Ensure procurement aligns with operational requirements and budget constraints.

Compliance and Reporting

• Ensure compliance with company IT policies and industry best practices.
• Prepare periodic reports on system performance, incidents, and IT operations.
• Maintain accurate documentation of systems, configurations, and procedures.
• Support internal and external audits related to information technology.

Competencies / Skills

• Strong knowledge of network administration, servers, and IT infrastructure
• Experience with hotel Property Management Systems (PMS) and POS systems
• Cybersecurity and data protection expertise
• Technical troubleshooting and problem-solving skills
• Project management and vendor management capabilities
• Knowledge of cloud-based technologies and virtualization
• Leadership and team management skills
• Strong analytical and organizational abilities

Behavioural Qualities / Other Competences

• High level of integrity and confidentiality
• Proactive and solution-oriented mindset
• Strong attention to detail
• Ability to work under pressure and respond to emergencies
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Adaptability and willingness to learn emerging technologies
• Professional and accountable approach to work

Experience / Qualification

• Bachelor\'s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline
• Professional certifications such as CompTIA, Cisco (CCNA/CCNP), Microsoft, ITIL, Cybersecurity, or related certifications are an added advantage
• Minimum of 4–8 years experience in IT operations, with at least 3 years in a managerial or supervisory role
• Experience in the hospitality industry or hotel IT operations is highly desirable
• Strong knowledge of hotel PMS, POS, access control, CCTV, and network infrastructure systems
• Experience managing enterprise IT environments and vendor relationships

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Main Function

The Mixologist is responsible for creating, preparing, and serving premium cocktails, mocktails, and specialty beverages that enhance the guest experience and uphold the superior luxury standards of the hotel. The role combines creativity, beverage expertise, and exceptional customer service to deliver memorable experiences while maintaining operational efficiency, quality, and profitability within the bar operations.
The ideal candidate must possess extensive knowledge of mixology, premium spirits, cocktail trends, and luxury hospitality service standards.
Role Responsibilities

Beverage Preparation and Service

• Prepare and serve cocktails, mocktails, spirits, wines, and other beverages according to established recipes and luxury service standards.
• Develop innovative signature cocktails and seasonal beverage menus.
• Ensure consistency in taste, presentation, and quality of all beverages served.
• Recommend beverages and food pairings based on guest preferences.

Guest Experience and Customer Engagement

• Deliver exceptional guest service and create memorable bar experiences.
• Interact professionally with guests and provide expert beverage recommendations.
• Anticipate guest preferences and personalize beverage offerings where appropriate.
• Handle guest complaints and special requests professionally and efficiently.

Menu Development and Innovation

• Collaborate with the Food & Beverage Manager to develop and update beverage menus.
• Research emerging beverage trends and introduce innovative concepts.
• Create specialty drinks for events, promotions, and VIP guests.
• Ensure beverage offerings align with the hotel\'s luxury brand positioning.

Inventory and Stock Management

• Monitor stock levels of spirits, wines, mixers, garnishes, and bar supplies.
• Conduct inventory checks and report shortages promptly.
• Ensure proper storage and handling of all beverages.
• Minimize wastage through effective portion control and inventory management.

Bar Operations Management

• Ensure the bar area remains clean, organized, and fully stocked.
• Maintain bar equipment and ensure proper functionality.
• Ensure compliance with opening and closing procedures.
• Support efficient workflow during peak service periods.

Financial and Cost Control

• Monitor beverage costs and support profitability objectives.
• Ensure accurate pouring, portioning, and recording of beverage sales.
• Reduce product losses and prevent unnecessary wastage.
• Support revenue generation through upselling and premium beverage recommendations.

Health, Safety, and Compliance

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Follow all health and safety regulations relating to beverage service.
• Maintain cleanliness of workstations, equipment, and storage areas.
• Ensure responsible beverage service practices are followed.

Teamwork and Training

• Support training of bartenders and bar staff on cocktail preparation and service standards.
• Share knowledge of beverage trends, techniques, and product information.
• Work collaboratively with restaurant, kitchen, and front-of-house teams.
• Promote a culture of excellence and continuous improvement within the bar operation.

Competencies / Skills

• Advanced mixology and cocktail creation skills
• Strong knowledge of wines, spirits, liqueurs, and premium beverages
• Excellent customer service and guest engagement skills
• Creativity and innovation in beverage development
• Inventory management and cost-control skills
• Strong communication and interpersonal abilities
• Knowledge of beverage pairing and luxury dining experiences
• Behavioural Qualities / Other Competences
• Professional and well-groomed appearance
• Passion for hospitality and beverage craftsmanship
• Strong attention to detail
• Outgoing and engaging personality
• Ability to work effectively under pressure
• High level of integrity and accountability
• Team-oriented and service-focused mindset

Experience / Qualification

• Diploma, Certificate, or Degree in Hospitality Management, Food & Beverage Management, or a related field is an advantage.
• Professional Mixology Certification is highly desirable.
• Minimum of 3–5 years experience as a Mixologist or Senior Bartender in a luxury hotel, fine dining restaurant, upscale lounge, or premium hospitality establishment.
• Strong knowledge of international cocktail preparation techniques and beverage trends.
• Experience with luxury hospitality service standards is highly preferred.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings for bar services
• Beverage sales and upselling performance
• Beverage cost percentage and wastage control
• Quality and consistency of beverage preparation
• Inventory accuracy and stock management
• Compliance with hygiene and service standards
• Contribution to revenue growth through beverage innovation

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Main Function

The Store Keeper is responsible for receiving, inspecting, storing, issuing, and maintaining accurate records of all inventory items required for the smooth operation of the hotel. The role ensures efficient inventory control, proper documentation, stock accuracy, and timely distribution of supplies to various departments while utilizing computerized inventory management systems.
The ideal candidate must be organized, detail-oriented, computer literate, and capable of maintaining accurate inventory records in a fast-paced hospitality environment.

Role Responsibilities

Inventory Receipt and Storage

• Receive, inspect, and verify all goods delivered against approved purchase orders and delivery notes.
• Ensure all received items meet the required quality and quantity specifications.
• Properly label, categorize, and store inventory items according to established procedures.
• Ensure appropriate storage conditions for food items, beverages, cleaning supplies, engineering materials, and other hotel inventory.

Stock Issuance and Distribution

• Issue inventory items only against duly approved store requisition forms.
• Ensure timely distribution of supplies to hotel departments including Kitchen, Restaurant, Bar, Housekeeping, Laundry, Engineering, Front Office, and Administration.
• Maintain accurate records of all stock movements.

Inventory Control

• Monitor stock levels and report items approaching minimum stock levels.
• Conduct daily, weekly, and monthly stock counts and reconciliations.
• Ensure proper stock rotation using the First-In, First-Out (FIFO) and First-Expired, First-Out (FEFO) principles where applicable.
• Identify and report damaged, expired, obsolete, or slow-moving items.

Computerized Inventory Management

• Accurately record all inventory transactions using the hotel\'s inventory management software or ERP system.
• Update stock balances promptly after every receipt and issuance.
• Generate inventory reports, stock movement reports, and reconciliation reports.
• Maintain electronic and manual inventory records with a high level of accuracy.
• Utilize Microsoft Excel for stock analysis, reporting, and inventory tracking.

Documentation and Record Keeping

• Maintain accurate records of Goods Received Notes (GRNs), Store Requisition Forms (SRFs), stock cards, delivery notes, and inventory registers.
• File inventory documents systematically for easy retrieval and audit purposes.
• Prepare daily, weekly, and monthly inventory reports for management.

Housekeeping and Safety

• Maintain a clean, organized, and secure store environment.
• Ensure compliance with health, safety, hygiene, and fire safety regulations.
• Safeguard inventory against theft, damage, and unauthorized access.
• Ensure proper handling and storage of fragile, hazardous, and perishable items.

Coordination and Communication

• Liaise with Procurement, Accounts, Kitchen, Housekeeping, Engineering, and other departments regarding inventory requirements.
• Communicate stock shortages, excess inventory, and procurement needs promptly.
• Support internal and external inventory audits.

Compliance and Continuous Improvement

• Ensure compliance with company inventory policies and Standard Operating Procedures (SOPs).
• Participate in stock audits and inventory verification exercises.
• Recommend improvements to inventory control processes to minimize losses and improve efficiency.

Competencies / Skills

• Strong knowledge of inventory and store management procedures
• Excellent computer literacy, particularly Microsoft Excel, Microsoft Word, and inventory management software
• Knowledge of ERP or hospitality inventory systems (such as Ezee, Material Management Systems, or similar software) is an added advantage
• Strong numerical and reconciliation skills
• Excellent record-keeping and documentation abilities
• Good organizational and time management skills
• Effective communication and interpersonal skills
• Attention to detail and accuracy

Behavioural Qualities / Other Competences

• High level of integrity and accountability
• Honest, trustworthy, and dependable
• Detail-oriented with excellent organizational skills
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented
• Strong work ethic and commitment to accuracy
• Team player with a positive attitude

Experience / Qualification

• OND, HND, or Bachelor\'s degree in Supply Chain Management, Business Administration, Logistics, Purchasing & Supply, or a related discipline.
• Minimum of 3–5 years experience as a Store Keeper, Inventory Officer, or Warehouse Assistant, preferably within the hospitality industry.
• Proficiency in Microsoft Office applications, especially Microsoft Excel, is required.
• Experience using computerized inventory management or ERP systems is highly desirable.
• Hotel or hospitality industry experience is an added advantage.
• Professional certification in Inventory Management, Logistics, or Supply Chain Management will be an added advantage.

Key Performance Indicators (KPIs)

• Inventory accuracy rate
• Timely processing of stock receipts and issues
• Stock variance percentage
• Compliance with inventory procedures
• Stock availability levels
• Accuracy of inventory reports
• Reduction in inventory losses and wastage
• Audit compliance score