Fresh Jobs at DAG Industries Nigeria Limited

Purpose of the Role

• The Finance Sales Executive is responsible for driving growth in asset finance through structured market research, proactive pipeline development, high-quality lead generation, and detailed monitoring of competitor activity.
• This is a field-focused sales role that requires strong commercial awareness, disciplined planning, and a deep understanding of the assigned territory.
• The role is highly KPI-driven and is central to expanding the company’s client base and loan portfolio.

Key Responsibilities
Market Research G Territory Intelligence:

• Conduct continuous market research within the assigned geographic territory.
• Develop in-depth understanding of local demand for asset finance for the company’s products, client demographics, economic activity, and untapped sales potential.
• Identify all parks within the specified geography, map the respective fleet owners, park chairman, dealers and any other influencer. Map key clusters of potential clients (e.g., individuals, small businesses, traders, etc.).
• Evaluate new financing opportunities and identify underserved client segments.
• Prepare and submit market potential reports within set timelines.
• KPI 1: New sales potential (market potential) in the assigned territory over a specific time period.

Finance Sales Pipeline Development G Management:

• Build and maintain a minimum pipeline of 300 potential new finance clients at all times.
• Categories leads into hot, warm, and cold leads based on credit readiness, financing needs, and urgency.
• Update the pipeline daily with accurate information on follow-ups, next steps, conversion probabilities, and client movement between stages.
• Engage prospects regularly to keep them active and well-nurtured.
• Submit weekly pipeline activity and performance reports.
• KPI 2: Size, quality, and accuracy of the sales pipeline (minimum 300 leads).

New Finance Sales Generation:

• Generate a minimum of 30 high-quality hot leads per month, each with a G0% probability of loan approval.
• Plan and conduct rider engagement programs aimed at educating riders on the company’s loan products and continuously raise and build awareness.
• Identify clients with strong repayment capacity, stable income sources, and suitable asset needs.
• Guide potential clients through the financing process and prepare them for credit assessment requirements. Collect, verify and upload into the system all KYC and all other documents required for both field verification and tele-verification.
• Work closely with Field Verification Officers, Tele-Verification Officers, Credit Officers, and Collections Officers to support end-to-end onboarding and client relationship management.
• Achieve monthly new finance sales targets as agreed with Management.
• KPI 3: Minimum 30 hot, high-quality, high-conversion leads generated per month.

Competitor Monitoring G Market Intelligence:

• Continuously monitor and document competitor activities within the assigned territory, including:
• sales / marketing / promotions strategies and campaign
• financing rates
• loan terms and conditions
• target customer segments
• Identify strengths and weaknesses of competitors and provide recommendations.
• Submit competitor intelligence updates weekly or as required.
• KPI 4: Frequency, accuracy, and usefulness of competitor activity reports.

KPIs Measurement

• Market Research Size and accuracy of new sales potential identified
• Sales Pipeline Minimum 300 active leads; pipeline accuracy; daily updates
• New Sales Generation Minimum 30 hot leads monthly with 90% approval probability
• Competitor Monitoring Quality and timeliness of competitor intelligence reports

Required Qualifications & Experience

• High School completion Certificate required; Diploma or Degree in Marketing, Business, Finance, or related field is an advantage.
• 2–5 years’ experience in field sales, business development, microfinance, asset finance, or related sectors.
• Proven experience building and managing sales pipelines.
• Strong understanding of lead generation, client qualification, and sales funnels.
• Experience working in informal, semi-formal, or small-business markets is highly advantageous.

Skills & Competencies:

• Strong communication, negotiation, and interpersonal skills.
• High level of territory awareness and commercial acumen.
• Ability to work independently and meet strict sales KPIs.
• Skilled in client prospecting, screening, and conversion.
• Solid organizational and time-management capabilities.
• Competent with CRM systems and mobile data-collection tools.
• Ability to analyze market data and identify opportunities.

Personal Attributes:

• ‘Hunter mentality’, highly motivated and target driven.
• Sociable, confident, and able to build rapport quickly.
• Persistent, proactive, and resilient.
• Ethical and trustworthy.
• Flexible and adaptable to changing market conditions.
• Strong sense of ownership and accountability.

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Purpose of the Role

• The Head of Commercial is a key member of the executive leadership team, responsible for driving the company’s commercial success through three core pillars: Client Service, Finance Sales, and Marketing.
• The incumbent will lead and integrate these functions to ensure exceptional client experiences, strong sales performance, and a compelling brand presence in the market.
• This role combines strategic leadership with hands-on operational management to ensure that commercial objectives are achieved in line with the company’s growth, profitability, and client satisfaction goals.

Key Responsibilities
Client Service Leadership:

• Oversee the Client Service Department, including the Client Service Manager and Call Centre team of Client Service Officers.
• Ensure high-quality client interactions and swift resolution of all client queries, requests, and complaints.
• Develop and maintain service level agreements (SLAs), performance metrics, ensure compliance requirements are met, and quality assurance frameworks.
• Foster a client-centric culture focused on retention, loyalty, and pro-active service delivery.
• Implement continuous process and technology improvements to enhance the overall client experience.
• Collaborate with internal teams (Credit, Collections, Risk, Finance, IT) to ensure seamless service across the client lifecycle.

Finance Sales Management:

• Lead the Finance Sales Division, including the Finance Sales Manager and a network of Finance Sales Officers located in dealerships.
• Develop and execute strategic sales plans to acquire new clients, increase repeat clients, increase new loan origination volumes, and drive revenue growth.
• Establish and manage performance targets, sales incentives, and reporting frameworks.
• Build and maintain strong partnerships with dealerships and other referral partners.
• Ensure all sales activities adhere to the company’s credit policy, governance framework, and regulatory requirements.
• Monitor market and dealership trends to identify new business opportunities and enhance competitive positioning.

Marketing, Brand G Communications:

• Take full responsibility for the company’s marketing and communications strategy — covering above-the-line (ATL), below-the-line (BTL), through-the-line (TTL), digital, direct marketing, and PR (where applicable).
• Manage relationships with the company’s Marketing Agency and other external partners to ensure brand consistency and impactful campaign delivery.
• Develop and implement integrated marketing campaigns to build brand awareness, generate leads, and support both client service and sales functions.
• Oversee digital marketing initiatives, including website management, social media, search engine marketing, and online lead generation.
• Ensure effective internal and external communication strategies to promote the company’s brand and reputation.
• Monitor marketing ROI, analyse performance data, and continuously refine strategies to maximise effectiveness.

Strategic G Leadership Responsibilities:

• Develop and execute the overall Commercial Strategy in alignment with company objectives.
• Provide strategic input to the executive team on growth opportunities, market positioning, and client engagement.
• Lead, mentor, and develop departmental managers to build high-performing teams across all commercial functions.
• Drive collaboration across departments to ensure synergy between sales, service, and marketing.
• Oversee commercial budgets, forecasts, and performance reporting.
• Ensure compliance with all internal policies, industry regulations, and ethical standards.

Key Relationships:

• Internal: Executive Management, Operations, Risk C Compliance, Finance, IT and HR departments.
• External: Dealerships, clients, marketing agencies, media partners, and industry associations.

Key Performance Indicators (KPIs)

• Loan sales growth and conversion rates.
• Client satisfaction and retention metrics.
• Service level adherence and call centre efficiency.
• Marketing ROI, lead generation volume, and brand awareness metrics.
• Dealer network engagement and performance.
• Achievement of commercial budgets and strategic goals.

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Marketing, or a related field (MBA or equivalent postgraduate qualification is preferred).
• Minimum of 10 years’ experience in a senior commercial leadership role within the financial services or vehicle finance industry.
• Demonstrated success in leading client service operations, sales teams, and marketing initiatives.
• Strong understanding of asset-based finance, dealership operations, and consumer credit processes.
• Proven track record in developing and executing commercial strategies that deliver measurable growth and improved client satisfaction.

Skills and Competencies:

• Strategic thinker with strong commercial and financial acumen.
• Exceptional leadership and people management skills.
• Excellent communication, negotiation, and stakeholder engagement abilities.
• Deep understanding of client service excellence and sales enablement.
• Strong brand management, marketing, and digital strategy expertise.
• Analytical mindset with data-driven decision-making capabilities.
• High integrity, resilience, and results orientation.

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Job Summary

• The Audit Executive is responsible for conducting internal audits, reviewing financial and operational systems, and ensuring compliance with established policies, procedures, and regulations.
• The role involves identifying risks, recommending process improvements, and supporting management in maintaining sound internal controls and corporate governance standards.

Key Responsibilities

• Conduct internal audits of departments, business units, or projects to ensure compliance with company policies and regulatory requirements.
• Evaluate the adequacy and effectiveness of internal control systems.
• Review financial records, accounting systems, and operational procedures to detect errors, fraud, or inefficiencies.
• Prepare detailed audit reports highlighting findings, risks, and recommendations for improvement.
• Follow up on audit recommendations to ensure timely implementation of corrective actions.
• Assist in developing and updating the annual audit plan.
• Participate in risk assessment and internal control evaluations.
• Support external auditors during statutory audits by providing necessary documentation and information.
• Maintain up-to-date knowledge of auditing standards, accounting principles, and relevant regulations.
• Contribute to process improvement initiatives within the finance and operational departments.

Qualifications and Experience

• Bachelor’s Degree in Accounting, Finance, Economics, or a related field.
• 2–5 years of relevant audit experience (internal or external audit).
• Strong knowledge of auditing principles, internal controls, and accounting standards.
• Proficiency in Microsoft Excel and accounting software (e.g., SAP, QuickBooks, or Oracle).
• Excellent analytical, communication, and report-writing skills.

Key Competencies:

• High attention to detail and accuracy
• Strong ethical standards and integrity
• Problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Good knowledge of the usage of Microsoft excel.

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Purpose of the Role

• The Tele-Verification Officer (‘TVO’) is responsible for validating the accuracy and authenticity of client information and KYC documentation submitted by Credit Officers.
• This verification work is a critical part of the credit evaluation process and directly influences loan approval decisions.
• The role requires precision, strong communication skills, and the ability to handle high volumes of client interactions in a fast-paced environment.

Key Responsibilities
Telephonic Verification of Client Information:

• Conduct outbound phone calls to clients, their family members, village elders, guarantors, employers, references, landlords, and other relevant contacts to verify information provided during the credit application process.
• Confirm key details such as identity information, employment status, daily income/costs/savings verification, address confirmation, and personal references.
• Identify discrepancies, inconsistencies, or red flags that may impact credit decisions.
• Document all verification outcomes clearly and accurately in the verification system or CRM.

Verification of KYC Documents:

• Review all KYC documents submitted by Credit Officers, including identity documents, proof of residence, proof of income, bank/payment statements, and supporting forms.
• Confirm the authenticity and validity of documents through telephonic verification methods and available digital tools.
• Flag any concerns related to potential fraud, document tampering, or incomplete submissions.
• Work closely with Credit Officers to resolve missing information, outstanding documents, or unclear verification notes.

Quality Assurance & Compliance:

• Ensure all verification activities comply with internal credit policies, regulatory standards, and KYC/AML requirements.
• Maintain high levels of accuracy, documentation detail, and record-keeping to support audit and compliance checks.
• Follow structured scripts and standard operating procedures (SOPs) to ensure consistent verification quality.

Reporting & Workflow Management:

• Update verification statuses promptly in the system to ensure timely credit decisions.
• Escalate suspicious cases or potential fraud indicators to the Credit Manager or Risk Team immediately.
• Manage daily verification queues and ensure timely completion of all assigned applications.

Key Performance Indicators (KPIs)
The Tele-Verification Officer will be measured and evaluated against the following critical KPIs:

Productivity KPIs

• Average of 20 client applications verified daily
• Average of 100 client applications verified weekly
• Achievement of daily and weekly verification targets

• Turnaround time per verification case

Quality G Accuracy KPIs

• Accuracy of verification entries (low error and return rates)
• Compliance with KYC, AML, and internal verification standards
• Audit quality scores for verification files
• Low rate of missed red flags or escalations

Behavioral G Operational KPIs

• Professionalism during every call
• Adherence to scripts, procedures, and documentation requirements
• Time management and consistent workflow throughput

Requirements

• High School completion Certificate required; a tertiary qualification in Finance, Risk Management, Business Administration, or related field is advantageous.
• 1 - 2 years of experience in telephonic verification, call centres, KYC processing, credit administration, or similar roles.
• Understanding of KYC processes, fraud detection indicators, and documentation authentication principles.
• Experience in financial services, microfinance, or asset finance will be advantageous.

Competencies:

• Excellent telephone communication and listening skills
• High levels of accuracy, attention to detail, and integrity
• Ability to work under pressure and meet daily/weekly targets
• Strong ethics, integrity, and sound judgment
• Ability to handle high-volume workloads efficiently
• Strong problem-solving and investigative skills
• Ability to work independently
• Ability to identify inconsistencies or fraud indicators
• Proficiency in MS Office, CRM systems, and digital verification platforms
• Strong organisational and time-management skills

Personal Attributes:

• Professional, courteous, and confident phone manner
• Ethical and trustworthy with a strong sense of responsibility
• Calm under pressure and able to work in fast-paced environments
• Self-disciplined with strong follow-through
• Service-oriented with a focus on quality and accuracy.

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Purpose of the Role

• The Collections / Repayments Officer is responsible for managing a portfolio of clients to ensure timely weekly repayment of loans.
• This role requires strong relationship-building skills, disciplined follow-up, and effective conflict resolution.
• The Officer must maintain accurate records, communicate professionally, and ensure high levels of client trust while safeguarding the company’s asset finance portfolio.

Key Responsibilities
Client Relationship Management:

• Maintain ongoing weekly communication with every client in the assigned portfolio (±200 clients).
• Build and nurture trusted, professional relationships with clients through consistent and respectful interaction.
• Understand each client's circumstances, challenges, and financial behaviour to provide appropriate support.
• Serve as the primary contact for clients relating to their loan accounts.
• Weekly Collections G Repayment Monitoring
• Ensure each client makes their weekly loan repayment on time, every week, without exception.
• Conduct pro-active calls and follow-ups to remind, confirm, and secure repayments.
• Monitor repayment patterns and identify early warning signs of potential delinquency.
• Work closely with the Finance Team to reconcile payments and ensure accurate tracking.

Conflict Resolution G Problem-Solving:

• When a client is unable to make a payment, discuss the situation in detail and record all details. Document all conversations, agreements, and revised commitments in the company’s Portfolio Management System (PMS).
• Maintain professionalism during difficult conversations, ensuring solutions are fair and clearly understood.
• Escalate immediately to the Collections Manager if: No agreement can be reached, A dispute arises, or A client becomes un-cooperative.
• Collaborate closely with the Collections Manager to ensure amicable resolutions.

Portfolio Management G Reporting:

• Manage a portfolio of 200 clients effectively, efficiently, and professionally.
• Monitor repayment performance daily and take corrective action for missed or late payments.
• Maintain accurate and up-to-date notes in the PMS for all client interactions.
• Prepare periodic reports on arrears, repayment behaviour, and portfolio performance.
• Contribute to the continuous improvement of the collections process.

Key Performance Indicators (KPIs)
The Collections Officer will be measured against:

• On-time weekly repayment rate across the portfolio
• Effective management of assigned clients
• Weekly contact made with 100% of clients
• Low delinquency and arrears rate
• Accuracy and completeness of system notes and logs
• Timely escalation of complex or unresolved cases

Required Qualifications & Experience

• High School completion Certificate required; further education in Finance, Business, or Credit / Collections, or related field is advantageous.
• 1 - 3 years of experience in collections, customer service, microfinance, or credit/loan repayment roles.
• Experience in asset finance or asset-backed lending is a strong advantage.
• Understanding of loan agreements, repayment structures, and arrears management practices.

Skills & Competencies:

• Excellent verbal communication and active listening skills.
• Strong relationship-building ability and a client-centred approach.
• Persuasive, confident, and able to handle difficult conversations calmly.
• Problem-solving and negotiation skills.
• High attention to detail and disciplined documentation habits.
• Ability to manage large client portfolios efficiently.
• Proficiency in MS Office and Portfolio Management/CRM systems.
• Strong organisational skills with the ability to prioritise and multitask.

Personal Attributes:

• Professional, patient, and empathetic
• Self-motivated with a strong sense of responsibility
• Persistent without being aggressive
• Ethical, trustworthy, and confidential
• Resilient and able to handle pressure
• Solutions-oriented mindset