Fresh Jobs at Carlson Hotel

Responsibilities

• Greets all guests, provides eye contact, and warm greeting, engage in pleasant hospitality during every interaction, and provide a thank you for each transaction
• Taking food and drink orders, and engaging with customers to enhance their experience.
• Making recommendations by providing information about menu items, specials, and beverage options and using an upselling technique
• Deliver orders to the kitchen and ensure accurate and timely preparation.
• Serve food and drinks to customers in a professional and courteous manner.
• Handling customer inquiries and complaints professionally and in a good manner.
• Periodically check on guests to ensure satisfaction with the meal.
• Present bills and process customer payments accurately.
• Handle cash, credit cards, and other forms of payment.
• Set tables with appropriate utensils, glassware, and napkins.
• Clear tables efficiently after guests leave and reset for the next customers.
• Managing tabs for customers who open accounts.
• Organizing and maintaining a tidy work environment.
• Collaborating with other staff members, such as servers, kitchen staff, and management, to ensure efficient operations.
• Communicating any issues or special requests from customers to relevant team members.
• Managing a fast-paced environment, multitasking, and adapting to changing customer needs.
• Keep the dining area clean and well-maintained throughout the shift.
• Assist in general cleaning tasks, such as sweeping and mopping.
• Follow hygiene and safety standards in food handling and service.
• Ensure compliance with health and safety regulations.

Requirements

• Candidates should possess relevant qualifications with a minimum of 2 years of work experience.

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Job Responsibilities

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Process credit cards and accept cash
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities.