Jobs at Alan & Grant

Job Summary

As the manager, you will be responsible for ensuring the delivery of exceptional guest experiences while effectively forecasting, planning, and managing F&B orders, staff, and finances. Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.

Responsibilities

• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods, and continuously make necessary improvements.
• Identify customers' needs and respond proactively to all of their concerns.
• Lead F&B team training, bonding, and appraising talented personnel
• Establish targets, KPI’s, schedules, policies, and procedures
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
• Comply with all health and safety regulations.
• Report to the GM regarding sales results and productivity.

Requirements

• Proven food and beverage management experience.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills
• Up to date with food and beverages, trends, and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• ​Culinary school diploma or degree in food service management or related field is an added advantage.

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Job Summary

This role will lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Key Responsibilities :

• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff on a daily basis.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness, and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, etc.
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas.
• Developing staff schedules.
• Suggest best cleaning supplies and equipment.
• Working with hotel guests who have specific housekeeping needs.
• Coordinating housekeeping needs with other hotel department managers.
• Performing cleaning tasks when staff don't show up for work or the team is shorthanded
• Develop SOP's to address identified challenges in your unit.
• Ensuring SOPs are followed religiously
• Maintain the best hygiene standard practices in the hotel.
• Manage laundry requirements and maintain agreed standards.
• Contribute towards the smooth running of the hotel operations.
• Manage customers’ housekeeping expectations and deal with and resolve all queries.
• Quality management of hotel housekeeping.
• Allocate workloads to team members.
• Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.

Requirements

• Work experience as a housekeeping supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings and weekends where necessary.
• SSCE or equivalent